I want to A/B test free trial for auto-renewal subscription. How can I do that?
I can A/B test the app UI describing subscription, but iOS system modal screen will display free trial anyway if it is enabled in appstore connect.
The other option I think of is creating another one similar subscription in appstore connect with free trial and A/B test it with the existing one. But I doubt it will pass review. And it will be a pain to support two subscriptions from now on.
Any ideas how to perform such a test?
To A/B test a free trial you should create two different subscriptions that are part of the same Subscription Group. This will ensure that a user can only be subscribed to one at a time. Apple allows this and you won't have any trouble passing review due to having multiple subscription offerings - it's a fairly common practice across subscription apps.
As far as supporting two subscriptions - if they unlock the same content in your app it shouldn't be any more work than supporting a single subscription. The only difference will be they'll have different product_ids.
Related
I'm changing one of my Mac apps from a paid model to a subscription model, by using auto-renewable subscriptions (IAP).
However, as the app is B2B, some users need to reimburse costs via their employer. While this is acceptable with payments only occurring once, with recurring payments this is simply annoying and sometimes even impossible.
Apple has a B2B Volume Purchase Program that supports companies to purchase a number of licenses and distribute this to their employees. However, IAPs (including auto-renewable subscriptions) are not supported.
I see this as a big limitation (especially knowing they take a 30% cut of sales) and the only way to solve this is to offer an additional mechanism to offer subscriptions next to IAPs, specifically for business needs.
My biggest concern is whether my app would be rejected because of this. I have been going through the (updated) guidelines and found some related items:
If you want to unlock features or functionality within your app, (by way of example: subscriptions, in-game currencies, game levels, access to premium content, or unlocking a full version), you must use in-app purchase. [...] Apps may not include buttons, external links, or other calls to action that direct customers to purchasing mechanisms other than IAP.
This will be the case, but not exclusively because of the above mentioned limitation. I won't include a "Buy" link to the alternative method. However, I will include a text indicating that if a company wants to purchase multiple license for its employees, it can do this via our website (using a payment processor such as Stripe). Via this website codes will be made available that can be entered in the app to activate the license.
Apps distributed via the Mac App Store may host plug-ins or extensions that are enabled with mechanisms other than the App Store.
The app is distributed via the Mac App Store and it seems that they are more flexible here. However, it's a vague guideline and I'm not even sure if it's related to the problem I'm facing. What does it mean?
Hoping to read your opinions and experiences here. Thanks.
I have been emailing Apple about this but they have never replied. Also asked this question on the Apple Developer Forums but didn't got any help there too.
Decided to simply implement it and submit it to the App Store. They have accepted it without asking questions so apparently it is allowed. Important to mention is that I have not included the payment mechanism in the app. It asks for a license code that will be validated using my own service. This service also handles the payment via a web page.
Hope it helps others.
Case:
Our iOS app offers selling of custom made recipe packages that would be created for each user specifically. For example - user buys package of recipes, but for each user this package would be created individually, based on users preferences and needs, by someone from the app team. This package should be created in 5 days for example. If app team fails to create this package and deliver to end user in 5 days, automatic refund should be triggered and end user should receive money back that he spent on this in app purchase, thus invalidating purchased custom package.
Problem:
Is this kind of scenario even possible in Apple / iOS world? Can app developer trigger refund process of one specific purchase that end user made? If user isn't satisfied with specific purchase, could app developer trigger this is refund process if he has reference to transaction receipt?
P.S. We aren't really selling custom recipe packages, this was just an example scenario to help to understand this refund scenario case. ;)
EDIT:
If such scenario isn't possible via Apple refund, are there some examples of this kind of purchase model, implemented in some other way? It's hard to wrap my mind that only way for end user to get refund for something is to write Apple and that also needs to be done by user itself.
If you get paid using Apple services (in-app purchases) then NO, it isn't possible for an Apple Developer (business or individual) to refund App Store customers.
The only option is to direct customers to iTunes Store Customer Support as officially stated in the iTunes Connect screenshot below:
To increase the chances for your customers in getting refunded you could provide them with an e-mail stating that you would like them to receive a refund which they could show to the iTunes Support employee.
As a colleague stated, an option would be to use an external payment processor like PayPal which would allow you to manage refunds, but I think this will greatly increase the work needed since you will need to manage almost everything regarding payments on your own.
Also note that this option is highly restricted by Apple to only physical services or goods and sometimes Apple does not approve apps providing services through third-party payment processors. So.. you should be very careful what path you choose to take.
If the recipes you're providing to your customers are in digital format and users receive them in your app, you can be 100% sure that Apple will force you to use the in-app purchase system.
If such scenario isn't possible via Apple refund, are there some
examples of this kind of purchase model, implemented in some other
way?
In some cases you can use payment through PayPal (for example). We did it in our application where we had to take money of users and return it after a certain period. Check if you case is suitable for using third-party payment systems. Because (for example) Apple will restrict your app if you want to sell in-game content via Paypal, not with in-app purchase.
One very simple alternative would be to have your users buy virtual currency in your app that they can then spend on their recipe-package-orders. Since you are managing their virtual currency account balance, you can easily refund, give volume-discounts, etc. as you please. The only thing that will still be hard then is to have users return their virtual currency to get back their actual money.
There is no api for allowing users to refund a purchase (otherwise guess what can happen).
More info here
I am planing to publish an iOS app. App should be Free for first 1 month from installation in the Device. Once the 1 month period is over , user has to subscribe to use the application every month by paying some X amount.
1) Will apple allows such applications ?
2) If allows, how to achieve this kind of Payments ?
3) How to prevent user to access the app after 1 month. (Calculation of the Days)?
4) Should i reinstall the app after subscription ?
IAP is supposed to be used to provide additional content and features to an already functional app.
If you render your app useless or without functionality after a month, it will probably be rejected, or banned after approved. I believe you can't have an app that will simply say "Your trial expired.".
In my opinion, you would need to think of a functionality that you can provide to all users, regardless of they paying for it or not, and have the premium or the extra functionality purchased as a In-App Purchase.
Apple does not allow free trials in the app store. If you try to do this, your app will get rejected. Still, there is one category of app where Apple does allow a free trial: apps with auto-renewing subscriptions. These were originally intended for (and only allowed with) Newsstand apps where the subscription is for getting new content such as magazine editions etc.
Apple recently allowed the use of auto-renewing subscriptions in non-Newsstand apps but it's still a very grey area as to what exactly Apple will allow with these. Usually the subscription will have to provide some kind of periodic new content in your app. I agree with those who recommend against using them.
I am implementing an App with in app purchase of type:non-renewing subscriptions.
according to apple documents:
If your app uses non-renewing subscriptions, your app is responsible for the restoration process.
FROM HERE
My question is, if the restoring is mandatory by apple, how to prevent thousands of users sharing one apple account with only one description?
For example, if in my app, you pay $0.99 that can use this app for 10 days, from apple's requirements, the user must be able to use app within 10 days on any his/her devices, with simply enter the credentials. However, if the user set a simple account credentials and share it with 100 people, then, the 100 people don't have to buy the subscription anymore and can use the app free during the 10 days.
Some people keep assert that people won't share their account... how do you know that? i saw people register some apple id exclusive for sharing apps and games, and only need to pay once.
Besides, i don't implement my own server and my App don't need one. Is there a way to prevent this?
Thanks in advance
Since non-renewing subscriptions seem to require the app (developer) to use a separate (non-Apple) server to deal with the restore process (for example, see How to support multiple devices with non-renewing In-App Purchase?), why not have that server keep track of the number of restores per "user"? Then you could impose a maximum number of restores per "user". Each installed app that has made a purchase could have its own unique_token (for example, see app rejected.how to track user non-renewing subscription). The user would then have to have a username/password, which would be associated with the unique_token, in order to do a restore (for example, see Restore transactions for Non-renewing subscriptions without registration; and see Registration should be always optional on non-renewing subscription?).
The app I'm working on was recently rejected by Apple for containing an auto-renewable subscription. They recommended that we switch to non-renewing subscriptions for our content.
The one thing I can't quite wrap my brain round is how to restore a purchased subscription to a shared device. Apple recommends we don't use user login - something we would like to avoid ourselves. I did come across one solution where unique codes were used between the two devices - to validate a purchased subscription, through a server. But I believe that could be easily pirated, as in theory friends or employees within a company could share these unique codes with one another and avoid paying the subscription charge.
I can't really find much on Google about this, and was curious to know if anyone has been able to successfully implement a non-renewing subscription?
To paraphrase the advice we received from Apple when dealing with these issues:
Per the iTunes Connect Developer Guide:
...subscriptions must be provided on all devices associated with a
user. In App Purchase expects subscriptions to be delivered through an
external server that you will provide. You must provide infrastructure
to deliver subscriptions to multiple devices.
Apple consider user registration to be appropriate but won't allow you to make it obligatory. So registration must be optional and the user must be able to register at any time — including to allow them to share a subscription they've already bought between devices.
So it sounds like we may have received slightly different advice. Is it possible that Apple only told you not to require user login in general, separately from the requirement for distributing the subscription to all devices?