I am running an amazon connect HVOC campaign through the Amazon Pinpoint Journey. There is an Activity journey engagement metrics of contact center(Amazon Connect) available in pinpoint UI and want to use this outcome metrics to showcase in a custom UI.
The pinpoint API reference documentation has the API for Journey engagement metrics which has KPI's that relates with email metrics and not with the contact center metrics. So, Is there any other API or any possibilities to get this?
Looked into the AWS documentation and also in AWS forums. Not found anything specific to what I am looking for.
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I'm building an integration that manages Instagram Messenger chats on behalf of clients. In the past I've done an integration for Facebook Messenger.
I'm stuck on how to actually get the client Instagram subscribed to our Instagram Messaging webhook events.
The 'Setup webhooks' section on the Instagram Messaging docs just points to the general webhook setup for the messenger platform, which explains to use the /PAGE-ID/subscribed_apps endpoint specifying the fields (events) to subscribe to. I do this with the previous Facebook Messenger integration, but with Instagram I'm running into several problems.
First I tried to subscribe to the following fields messages, message_reactions, messaging_seen
An error response explains it's not possible to subscribe to messaging_seen.
Then I try with only messages, message_reactions and get the error pages_messaging permission is required which is not mentioned in the Instagram Messaging docs.
I'm only aware of these issues because I'm failing the App Review because the webhooks are not working for the reviewers. In testing my own Facebook Page / Instagram Business account it is working fine presumably because I own the Page/IG account I'm trying to connect. Because of that I've been able to record a complete video of the functionality, but the reviewer feedback keeps implying that they also need recreate that functionality themselves to pass it.
This thread suggests to use mocking, but I think that's for the creating the video rather than for the reviewers to use. I'm also not sure how you would mock something like the delete function without the webhooks anyway.
I haven't been able to find much information about this, so any pointers would be greatly appreciated
I have allowed direct message in my twitter account but on sunshine it still showing direct message is disabled in twitter integration. So can anyone help me how can i resolve this issue?
To integrate via the Sunshine Conversations Dashboard, you'll need to reach out to the support team, since there's a Billing component to using Twitter DM: https://docs.smooch.io/guide/twitter/#using-the-dashboard
You can also signup for access to Twitter's Accounts Activity API directly and then use the API to integrate to Sunshine Conversations: https://docs.smooch.io/guide/twitter/#using-the-integration-api
Can I already access Impressions and Impressions click-through rate from YouTube Analytics API?
These metrics are new. I saw the following document:
https://productforums.google.com/forum/#!topic/youtube/huFTZ7HzePE.
But I could not find these metrics in YouTube Analytics API.
Please teach me about how to access Impressions and Impressions CTR from API.
There is a thread in Google's issue-tracker that clearly states that (for now) it is NOT possible and in fact it is intended behavior (won't fix)!
I'll keep checking the API's revision history and try to keep this answer up to date.
The Amazon skill was set up with login with Amazon for oAuth, after successful login into Amazon, the Alexa app throws up and error saying "an error occurred while attempting to link Alexa with . Please try again later" Are there any other configurations that I might be missing? Alexa was launched in India very recently. Anything specific that needs to be done for this region?
Link to the skill configuration
Link to LWA configuration
The issue was in the skill configuration. In the current release of the smart home skills API, Amazon provides developers with an inbound endpoint on Alexa. This allows developers to send asynchronous messages to the Alexa service.
This requires region-specific lambda functions and an authorization framework set-up by the developer.
documentation on sending events to the Event Gateway is here.
As far as I could find out, this is not yet enabled in India- only EU and the US
In the screenshot attached to the question, you can barely see this enabled under the "Permissions" section.
We are facing some technical issues with sms service in iOS AWS Cognito login. I signed up with my account details in AWS Cognito and I got below O/P,
Response body:
{"CodeDeliveryDetails":{"AttributeName":"phone_number","DeliveryMedium":"SMS","Destination":"+********8888"}}
But still am not received any sms from aws. This happened only today, but yesterday it works fine. Is there anything I have to set in my AWS account settings. Anybody knows what is the exact limit for sms. I refer some tutorials, and they ask me to request amazon customer service in order to extend the limit. Anyone have any idea about this? what is the correct procedure to handle this? If you know about anything, It would be helpful for me. Thank you!
Cognito Identity uses AWS SNS to dispatch SMS to your users. The pricing of the SMS dispatch can be found in AWS documentation.
You can monitor your SMS deliveries by subscribing to daily usage reports from Amazon SNS. Each day that you send at least one SMS message, Amazon SNS will deliver a usage report as a CSV file to an Amazon S3 bucket that you specify. You'll find details on the setup in AWS documentation.
If you can't find relevant hints to solve your issue in those reports, you should contact AWS support directly from your AWS console.
Regards,