We activated the messages feature on our Zendesk account and created a bot to one of the brands, the problem is that in the web widget the one that answers the messages isnt the bot created in zendesk but our whatsapp chatbot that is integrated to the account but it should not be in the web widget.
Any insights are aprecciated.
Related
My company has a platform that connects all type of chat channels like WhatsApp, Viber, Line, FB messenger and others. By adding the channels the users in our platform able to chat directly with users on the channels.
So we would like to know if we able to connect our platform to MS Teams chat users and chat directly from our platform.
I'm not sure how we can connect from our platform to MS Teams.
Found below articles but these don't point out what need to be done exactly.
https://learn.microsoft.com/en-us/graph/api/chatmessage-get?view=graph-rest-1.0&tabs=http
https://learn.microsoft.com/en-us/graph/api/chatmessage-post?view=graph-rest-1.0&tabs=http
Webhooks help Microsoft Teams to integrate with external apps. In Teams, the Outgoing Webhooks act as bot and search for messages in channels using #mention. The Outgoing Webhooks allow users to send messages to web services without performing the entire process of creating bots through Microsoft Bot Framework. The Outgoing Webhooks post data from Teams to any service capable of accepting JSON payload.The service responds within ten seconds to the message with a text or a card.
Ref Doc:-1.https://learn.microsoft.com/en-us/microsoftteams/platform/webhooks-and-connectors/how-to/add-outgoing-webhook?tabs=urljsonpayload%2Cdotnet
2.https://learn.microsoft.com/en-us/microsoftteams/platform/sbs-outgoing-webhooks
I want to connect Microsoft chatbot to twilio , whenever user makes a call to twilio number it internally needs to connect to Chat bot and return response to user via twilio .
How can i achieve this ?
I tried this link but it only works for SMS but I want IVR bot
bot details - Deployed in Azure ,.net core(v4)
I have a chatbot in Dialogflow integrated with Twilio that can be accessed through WhatsApp.
I need extract the number of the user who communicates with the bot, to search the database if it is registered.
I'm currently using Twilio WhatsApp API and Bot Framework Direct Line channel to try integrating my chatbot to WhatsApp.
Since my chatbot conversation is guided, a lot of PromptDialog.Choices messages are used (which is a hero cards). Is there a way to send these messages as their expected form (meaning with buttons for clicking) to Whatsapp using Twilio WhatsApp API ?
Twilio developer evangelist here.
Currently the Twilio API for WhatsApp doesn't support media. This is being developed.
However, the WhatsApp API itself doesn't support the concept of a hero card or buttons for responding to messages.
Zendesk provide script for their chat widget. But the script can easily be copied by anyone who use our website. How do we ensure that widget is secured and only authenticated users can chat.
It looks like you can define domains or IP addresses where the widget can load in the Zendesk Chat Dashboard. See this article for more details - https://chat.zendesk.com/hc/en-us/articles/219848967-Restricting-the-Chat-widget-by-country-or-domain
Beyond that, you can require that users sign in to the chat widget as explained here - https://chat.zendesk.com/hc/en-us/articles/360002037187-Authenticating-users-in-Chat, or you can build it in to your website as well.