I bought a number and have it set up in a studio flow.
My goal is to have calls to this number routed to my cell- I need to answer these calls with a unique greeting. So I'd like to see my Twilio number always as the caller ID.
I have everything set up in Studio Flow, but when calls come in I see the caller's phone number, not my Twilio number.
Where can I designate this static caller ID number? It looks like it should be here, but I can't access it.
https://www.screencast.com/t/WL00dmEuw
Thanks!
Related
can i set a custom caller Id to my twilio number using client.calls.create function while making an outbound call. for example:
if i use from: {twilio number} it displays the same number as caller id to the recipients what i want is to have caller id with some names as 'demo'.
if yes then what parameter and conditions required and if there is another way(s) to do so please advice me the process. Technology used is nodejs and language is javascript.
Caller Name (CNAM) is an out of band data dip handled by the far-end (terminating telephone service provider). It is not set as part of a call (so not set as an attribute of an API call or TwiML Dial verb).
You can open a ticket with Twilio Support (under the ? icon in the Twilio Console, Submit a Ticket), to look at changing the CNAM for your Twilio number and CNAM changes are being added in the future to the Twilio Trust Hub.
How do I edit or remove a CNAM entry?
https://support.twilio.com/hc/en-us/articles/360051670533-Getting-Started-with-CNAM-Caller-ID
We want Caller ID to display our company name on outbound calls.
According to Twilio, numbers purchased from them cannot have Caller ID/CNAM added.
If we transfer numbers from another service that can add the numbers, will the CallerID/CNAM be maintained.
Should we Port the Number or have Twilio host the number? What is the difference?
Tried to purchase numbers on Twilio and have CNAM added.
Have purchased numbers from another vendor and they were able to add CallerID
Based on my experience recently migrating several numbers to Twilio:
If we transfer numbers from another service that can add the numbers, will the CallerID/CNAM be maintained?
Supposedly yes, mine did not. I had three Spectrum landlines, with working outbound caller ID. At some point after porting them to Twilio, the caller ID disappeared. What's worse is that some cellphones will try and "guess," and show random people's names instead of my business name (or at least, nothing).
What is the difference between porting and hosted numbers?
Hosted SMS provides a method for customers to use Twilio’s Programmable Messaging, Functions and Studio products to send and receive messages on voice-enabled numbers they already own as part of an established voice application.
(from https://www.twilio.com/docs/phone-numbers/hosted-numbers)
So porting is moving the number entirely to Twilio as the carrier for the number - voice, SMS, possibly fax (although Twilio's fax support is minimal). A hosted number would just enable SMS through Twilio for a non-Twilio landline number.
I have been looking for a way to get my numbers listed back in the CNAM database(s), today I tried a company called TrueCNAM (https://www.truecnam.com/) who will let you list up to five numbers for free. I went ahead and listed mine, I'll update my answer if I verify that it's working. Currently the CNAM lookup for my numbers is blank, so we'll see what happens.
Edit: I also tried verifying my number at https://listyourself.net, but I'm still not seeing the number in a couple searches I've done on it. It looks like the changes may take a while to propagate to the downstream third-party CNAM databases, based on this: https://www.dslreports.com/forum/r26461709-
I am trying to integrate Twilio call and conference call, before that I have few doubts on it.
While conference call time one participants can able to see other participants real numbers or not? If possible, how to restrict that?
Twilio developer evangelist here.
With a conference call, your participants will only see one number, the Twilio number that they called or that you make calls from.
With regular calls, you have the option to set a callerId when you forward a call. If you don't set this, then the incoming caller ID is used and the number will be shared with the person being called. If you set the callerId to a Twilio number, then the person being called will only see the Twilio number.
If you are looking to build masked number/anonymous communications, then I recommend you take a look at Twilio Proxy which can handle all of this for you too.
I am currently developing a phone system using Twilio for a company I work for. For some calls we do not want our outbound number to display to the customer we our calling and instead display "Unknown" or something along them lines is this possible within Twilio?
Ecorvo has it correct.
An OutgoingCallerId can only be represented by a Twilio number or number you have verified with Twilio.
My users all have accounts with unique Twilio numbers that feed them into my app. If my app goes down, can I have an emergency protocol where I effectively "flip a switch" and have every Twilio number forward to a single number?
Example:
Accounts A, B, and C have unique Twilio numbers. When a customer calls A, A's office number is forwarded to the unique Twilio number, where our app collects the data A requires; and similarly for B & C.
If our app goes down, I want my customer service line to get all the calls from A, B, and C. Is it possible to create an emergency protocol such that all those numbers get forwarded to my customer service line? I need to be able to do it basically instantly so there is no down-time.
Twilio evangelist here.
I'd suggest checking out Fallback URL's:
https://www.twilio.com/docs/api/security/availability-reliability
You can configure every phone number with a fallback URL that Twilio will request of the HTTP request to the Voice Request URL fails. You could set this URL to something like a failover data center running a backup of your application, or even to something as simple as a static XML file that return some fallback TwiML.
Hope that helps.