We would like to build JIRA Ticket Automation where an external customer can send their requests to a dedicated email address help#blah.com and a ticket gets created automatically.
However is it also possible in JIRA Ticket Automation solution that if an internal employee of an organisation forwards on an email from the customer to help#blah.com, the ticket automation uses the email trail to find the customer from email address and log it against them, rather it against the employee?
This scenario would happen if the customer directly sends an email to our employee instead of the dedicated help desk email?
Related
We are using GetChannel API to get the web url and email address of the channel however this api does not return email address until a user click on GetEmailAddress on Teams channel action menu. This issue was discussed a year back on this github thread but not sure if there is any progress or workaround.
We have automated process of creating group, so its not feasible to ask user to click on the GetEmailAddress for every Team. Is there any graph/sharepoint api which we can call to generate channel email?
I am very new to Jira REST API, I am trying to create a customer in Jira service Desk and followed the documentation Jira Documentation Rest API, and I was successfully able to
create a customer through REST API
Add customer to a particular Service Desk
Add Customer to an Organization
Now, I want a way to send an email about the login details and login URL to the newly created customer's e-mail or at-least where are the login credentials saved about the newly created customer, I can may be find a way to email in some other way. Please help.
I don´t know your use case, but maybe a free login portal can work for you:
https://confluence.atlassian.com/servicedeskcloud/blog/2017/04/introducing-the-login-free-portal-for-jira-service-desk-cloud
Normally, I invite new members via. email, that I get from them individually.
Let's say I want to campaign publicly for volunteers to join our community, then what is the best approaches with various level of control?
It is not possible out-of-the-box, but you can develop a custom website, where people can apply for your Slack and enter the name and email address.
You can then forward their request for you to approve (e.g. a page with a table of all open requests where each can be approved or denied or an automatically generated email to you etc).
Finally you can auto-invite every approved user with his email address. The Slack API has an undocumented API function that allows that. Check here for my post about that method.
I have done a similar website for inviting people from a gaming community (Eve Online), where they have to first authenticate themselves with their game login before getting an invite to our Slack. It works pretty well. I made this website with PHP, but basically every server based script language will work.
I work for a direct marketing company that sends many emails on behalf of many clients, and we wish to start using Actions in Gmail. I am in charge of heading up the testing of this.
I am concerned about this step in the registration process:
Send a real-life email coming from your production servers (or a
server with similar DKIM/SPF/From:/Return-Path: headers) including the
markup / schema to schema.whitelisting+sample#gmail.com.
Since we will be sending email on behalf of many clients, we will need to send from a multitude of sender addresses. Is it possible to whitelist our company as a whole or will we need to whitelist each email that we wish to send?
For this you have to list all the email id's to be whitelisted or create a common domain and then you can request for whitelisting.
However, in order to whitelist these emails id's the emails you are requesting should be transactional not promotional emails. Like the email notifications that user has been subscribed for or emails related to order processing etc.
You can refer to Actions / Schema Guidelines in this page for more details.
Hope that helps!
I have integrated EventBirte Ticket widget on my site, when some one buy that ticket and make payment and confirmation URL is there that notify me that payment process done with success or or not, but think is that I need a test run with paypal sandbox, to test all my work process.
One thing more I am using EventBrite PHP API for generating Event and Ticket.
Any one have an idea please let me know.
You can test your code without generating any fees by setting up an event with free tickets.
Eventbrite is always free to use whenever your tickets are free.
You should be able to use the Eventbrite API payment_update method, or the web-based event administration interface to configure your paypal email address (or a paypal sandbox email address).
I would refer to this question for help with post-purchase notification hooks:
Are there any callbacks available in the eventbrite api?