Twilio Autopilot SMS not accepting media image type - twilio

Question

I wrote a task a while back that would run a collect flow and collect an image using the model on the docs for doing so (https://www.twilio.com/docs/autopilot/actions/collect#questions). It ran flawlessly, and I tested it to make sure it ran as expected.
I made a new account using the company email to migrate my work over, and continue implementing the code, and eventually reached the portion where I needed to integrate that media collection. I used the same code, but it didn't work. The collect flow keeps on triggering the validate portion and telling me that it isn't an accepted type. I have tried it using the exact code from before as well as the exact image, but it still isn't working. The only thing I can think of is if the phone number was set up differently somehow. The message logs show the image as sent and looks fine and I can't find any differences other than that.
Is there anything that might be causing this? Here is the code for reference
{
"actions": [
{
"collect": {
"name": "image_collect",
"questions": [
{
"question": "Please upload an image",
"name": "image",
"type": "Twilio.MEDIA",
"validate": {
"on_failure": {
"messages": [
{
"say": "We do not accept this format. Please send another image."
}
]
},
"allowed_types": {
"list": [
"image/jpeg",
"image/gif",
"image/png",
"image/bmp",
"application/pdf"
]
}
}
}
],
"on_complete": {
"redirect": "https://4894-100-33-3-193.ngrok.io/image_processing"
}
}
}
]
}

Answer 1

Generally, media size causes this issue, just make sure the file size is within the limits.
For more info - https://www.twilio.com/docs/sms/accepted-mime-types