QUERY Function: How to count with multiple counting criterias - google-sheets

Question

[Goal]
I'm trying to count the number of tickets per employee in one column that has a status with either "Finished," "Finished (Scope)," or "Routed (Sales)" for a specific week. In another column I also want to count the number of tickets for a specific week without criteria. The data that I'm pulling from to count the tickets has the following column names.
Column A: Date,
Column B: Ticket ID,
Column E: Employee,
Column H: Finished Week
Column K: Week
In the formula, you'll notice that it's referring to cell H1, which the cell contains the current week which is this formula: =TODAY()-MOD(TODAY()-2,7)-1
[Current Formula]
=QUERY('Data'!$A$3:$J,"Select E,
COUNT(B) where D matches 'Finished|Finished \(Scope\)|Routed \(Sales\)'
AND H = "&H1&" GROUP BY E LABEL COUNT(B) 'Total Finished Tickets'",0)
[What it should look like]
I've created a sample spreadsheet that you can refer to.
Link: https://docs.google.com/spreadsheets/d/1MQLgt_SSbUIKv1rEwx-Y21hooxNOOgcUm_j1rFehHdg/edit?usp=sharing
[Issue]
I was able to create a table that counts the number of tickets per employee with the status as "Finished" OR "Finished (Scope)" OR "Routed (Sales)." Which is the "Current Result" table (Link: https://docs.google.com/spreadsheets/d/1MQLgt_SSbUIKv1rEwx-Y21hooxNOOgcUm_j1rFehHdg/edit#gid=0).
However, as I tried to add another count criteria, it gave me errors and I don't understand how to properly make this work. I wanted to look like the table of the title "Ideal Result" in the shared link. Can someone please help?

Answer 1

You can use the pivot clause to get a breakdown by the Status column like this:
=query(
Data!A3:J,
"select E, count(E)
where H = " & E4 & "
group by E
pivot D
label E 'Employee' ",
0
)
The downside is that the grand total must then be calculated separately, but that can be done with a simple sum() formula.
Alternatively, get the totals first, and then do a lookup to get the number of finished tickets, like this:
=query(
Data!A2:J,
"select E, count(D)
where H = " & E4 & "
group by E
label E 'Employee', count(D) 'Total new tickets' ",
0
)
=arrayformula(
iferror(
vlookup(
E12:E,
query(
Data!A2:J,
"select E, count(D)
where H = " & E4 & "
and (D = 'Finished' or D = 'Finished (Scope)')
group by E
label count(D) 'Finished tickets' ",
1
),
2,
false
)
)
)
Note that this serves just to illustrate how to aggregate the data into a report. Your question leaves it unclear as to which status values should be counted for each type of aggregation. No rows with status Routed (Sales) appear in the data, and I cannot see how the expected results you show could be derived from the data.
See your sample spreadsheet.
H1, which the cell contains the current week which is this formula
=TODAY()-MOD(TODAY()-2,7)-1
You may want to try the weeknum() function.

Answer 2

To get two independent counts, you can't use a Where clause because that would exclude cases from both counts, but you could use the fact that Query does not count empty cells something like this:
=ArrayFormula(query({if(regexmatch(D3:D,"Finished$|Finished \(Scope\)$|Routed \(Sales\)$"),true,),E3:E,if(K3:K>=H1,true,)},"select Col2,count(Col3),count(Col1) where Col2 is not null group by Col2 label count(Col1) 'Finished', count(Col3) 'New'",1))