I am trying to send a whatsapp message via Twilio Business Account, from a number my company has registered via twilio and configured to be a sender.
In the Twilio logs, I see error 63016 message not in template, even though I double-checked every word and spacing to see that my message matches the approved template
some code to help:
def send_message(phone, template_message):
try:
message = twilio_client.messages.create(
body=template_message,
from_=f'whatsapp:{MY_SENDER_NUMBER}',
to=f'whatsapp:{phone}'
)
except TwilioRestException as e:
return False, e.msg
return True, ''
this completes with no error and results in this log line in twilio
From,To,Body,Status,SentDate,ApiVersion,NumSegments,ErrorCode,AccountSid,Sid,Direction,Price,PriceUnit
"whatsapp:+XXXXXXXXXXXX","whatsapp:+XXXXXXXXXXXX","MY MESSAGE THAT MATCHES THE TEMPLATE,
WITH SOME NEWLINES!
AND some characters like '' and ,
",UNDELIVERED,2021-04-11T07:58:32Z,"2010-04-01",1,63016,XXXXXXXXXXXXXXXXXXXXXXXXXXXXx,XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXx,"
outbound-api",0.0,USD
note: if I open my whatsapp and sends the sender a message, then if I run this code again it will work and I will see that message (as that message does not have to match a template for a 24-hr window).
After help from Twilio support, it was a missing '\n' in the message that I was trying to send, that caused the message not to match the template.
I had the same problem, but was due to just a simple whitespace.
Related
My code:
const client = require('twilio')(accountSid, authToken);
const issueResolution = 'Hi Malcolm, were we able to solve the issue that you were facing?';
client.messages
.create({
from: senderNumber,
body: issueResolution,
to: receiverNumber,
})
.then(message => {
console.log(JSON.stringify(message , null, 2));
});
The body of the message conforms to the "sample_issue_resolution" WhatsApp template shown in the Twilio web console (at https://console.twilio.com/us1/develop/sms/senders/whatsapp-templates).
I can successfully use the above code to send a message to a number which has opted in to my Twilio WhatsApp sandbox. If I try to send a message to another number which has not opted in to the sandbox, there's no error message, but the message is never received. I get the same results when I use one of my custom approved templates. What could be going wrong / how can I debug this?
I'd assume that this message is not matching any of your templates. There could be multiple reasons, such as a different whitespace character or a typo that differentiates both strings.
The Message Log should tell you why a message couldn't be delivered.
I had purchased a USA number and I am trying to send a programable message to Hong Kong. While I send with a simple Twilio number it works fine and message recieved.
But when I try to add alphanumeric Sender ID it always show error message. The error message is: Message: [HTTP 400] Unable to create record: The 'From' number infoSMS is not a valid phone number, shortcode, or alphanumeric sender ID.
What I had tried is
public function send_sms(){
$msg_to = $_REQUEST['msg_to'];
$msg_body = $_REQUEST['msg_body'];
$twilio = new Client("ACba7f3a6866a23aed021056d3ceaexxxx", "4d7e47e92a8351b7365ed1e3e83dxxxx");
$message = $twilio->messages->create(
$msg_to, // to
[
"body" => $msg_body,
"from" => "infoSMS";
]
);
if($message->sid) {
$this->session->set_flashdata('ok_message', '- SMS successfully sent!');
redirect(AURL . 'Sms/sent_sms_list');
}else {
$this->session->set_flashdata('err_message', '- Error in sending sms please try again!');
redirect(SURL . 'Sms/create_sms');
}
}
I had read the documentation: https://www.twilio.com/docs/sms/send-messages#use-an-alphanumeric-sender-id
What I am doing wrong? Thanks in advance.
Twilio developer evangelist here.
This was a bit hard to track down, but it turns out that there are a few generic alphanumeric sender IDs that may cause delivery failures. I tried to send an SMS using "infoSMS" as the sender ID and was unable to do so as well.
On some of our SMS guideline pages, there is this note about alphanumeric sender IDs:
Generic Alpha Sender IDs like InfoSMS, INFO, Verify, Notify etc should be avoided as they will result in SMS failures
I recommend you try using a different alphanumeric sender ID that more closely represents your business or service.
We have a callback url in place that is correctly capturing the failed status of a call.
Our code then fetches from twilio the details of the call by doing the following:
$call = $twilio_client->calls($sid)->fetch();
Within the call details returned there is no 5 digit error code listed, even though the failed status is present.
How do we get the 5 digit error code that caused the failure?
Twilio developer evangelist here.
Thanks to #miknik for the answer, however that is actually a deprecated resource (which is why you can't currently find any documentation on the matter). It's taken me a while to find the answer as I've been chasing down where the notifications have gone.
The Notifications API was deprecated in favour of the Monitor Alerts API. This API can give you all the details about an alert, including the 5 digit code.
The best way to receive these alerts for your application is to set up a webhook in your account console which will send all the parameters about the alert as part of the request.
You can also list your alerts which will allow you to find alerts from a specific resource SID (in your case, a call SID).
Let me know if this helps at all.
Make an authenticated GET request to
/2010-04-01/Accounts/{AccountNumber}/Calls/{CallSid}/Notifications
So in PHP the following will retrieve the notification info for your call
$json = file_get_contents('https://{AccountNumber}:{AuthToken}#api.twilio.com/2010-04-01/Accounts/{AccountNumber}/Calls/{CallSid}/Notifications.json');
Then use this line to get the returned JSON into an associative array
$obj = json_decode($json, true);
Now if all you want is the error code its stored as the following variable
echo $obj[notifications][0][error_code];
However, the full error info is also returned as a URL encoded string. You can access this by first urldecoding it, and then parsing the query string into an array with the following line
parse_str(urldecode($obj[notifications][0][message_text]), $output);
And you can now access the variables within like this
echo $output[Msg]; // Error text for failure eg invalid phone number
echo $output[phonenumber]; // Phone number for failed call
echo $output[ErrorCode]; // 5 digit error code
echo $output[LogLevel];` // Log level of error eg WARN
As far as I know this is not implemented in the PHP helper library, so you have to code for it manually
Overview:
I am working on a VB.NET application that places a call into Twilio, the number is not a test number. I am using the C# library with the code written in VB.Net.
When I use this line of code:
Console.WriteLine(account.SendSmsMessage(Caller, to1, strBody))
I receive a text message on my phone however the post back is never posted to my website. I have included the URL of the site on the account under Messaging > Request URL.
When I reply to the message, Twilio does make a post to my site. From what I understand, a POST should have been made when Twilio was first sent a message from my application, however this is not the case.
When using this code, I do not get any text message and no POST is made.
Console.WriteLine(account.SendMessage(Caller, to1, strBody, PostBackURL))
I have tried SendSMSMessage, I have tried it with the URL on my account and without it,
nothing seems to effect the behavior.
I need the SmsMessageSid at the time the message is sent. From everything I have seen, Twilio does not provide a response other then what is sent to the PostBackURL, I could parse a response for the
SmsMessageSid however since there is no response that is not an option. If I am mistaken on that point that would be great, however it looks like the only way to get a reply is with the post back URL. Thanks for your help with this! Below you will find an excerpt of the code I am working with:
PostBackURL = "http%3A%2F%2F173.111.111.110%3A8001/XMLResponse.aspx"
' Create Twilio REST account object using Twilio account ID and token
account = New Twilio.TwilioRestClient(SID, Token)
message = New Twilio.Message
Try
'WORKS
'Console.WriteLine(account.SendSmsMessage(Caller, to1, strBody))
'DOES NOT WORK
Console.WriteLine(account.SendMessage(Caller, to1, strBody, PostBackURL))
Catch e As Exception
Console.WriteLine("An error occurred: {0}", e.Message)
End Try
Console.WriteLine("Press any key to continue")
Console.ReadKey()
I'm doing something similar with C# and like you, I'm not getting the POST to the callback URL. I don't know why that's not working, but if all you need is the sid when you send the message, you should be able to do this:
message = SendSmsMessage(Caller, to1, strBody))
and message.Sid will give you what you need, assuming no exceptions.
I have implemented test twilio sms application. I have downloaded three files from https://github.com/benedmunds/CodeIgniter-Twilio
I have used my account_sid, auth_token in twilio.php file which is in config folder. I have also used 'from' number as +15005550006 in that file.
I have used following codes in my controller
<?php if ( ! defined('BASEPATH')) exit('No direct script access allowed');
class Twiliosms extends TL_Controller {
function __construct()
{
parent::__construct();
}
function index()
{
$this->load->library('twilio');
$from = '+15005550006';
$to = '+91xxxxxxxxxx';
$message = 'This is a test...';
$response = $this->twilio->sms($from, $to, $message);
//echo "<pre>";print_r($response);echo "</pre>";
if($response->IsError)
echo 'Error: ' . $response->ErrorMessage;
else
//echo 'Sent message to ' . $to;
echo 'Sent message';
}
}
Now when I run the controller file in the browser(not in my machine but in server), it runs successfully and it shows "Sent message".
But no sms is received. Please help.
My name is Jarod and I work at Twilio. There are multiple reasons this could be failing so lets walk through them one at a time.
1. Sending an sms using Twilio test credentials will not result in an sms being sent.
Test credentials are used for testing and debugging your application. They are "fake" numbers, that do not send any data via carrier, but instead return preset error codes and responses in order to test response-handling in your application. As you experienced this specific test credential +15005550006 will always return NO ERROR, whereas +15005550001 will always respond with "This phone number is invalid".
2. You can only send SMS from a Twilio number or a verified phone number.
You can always send an SMS from a number you bought on Twilio.com, but in order to send an SMS from any other number you must first verify that phone number with Twilio. Read more about the difference here.
These are the most common reasons for not receiving and actual SMS but in the case of the Indian phone numbers it could very well be one of these rare limitations.
If none of these work we probably need to look into your specific account to find out what's happening, in which case you should reach out to support#twilio.com.
Hope this helps.
I banged my head against the walls for three hours and tried to work out with the number Twilio gave me at the time of sign up . But It always gave me the following error
{ "code": 21212, "message": "The 'From' number +234234234 is not a
valid phone number or shortcode.", "more_info":
"https://www.twilio.com/docs/errors/21212", "status": 400 }
At the end i got the exact point from where I got my test phone number for sms / call
Get your test phone number from Here .
You will have to make the from number a number you have verified with Twilio that you own: you can't just pick any number and use it. Do you own +15005550006, and have you verified that number in the Twilio admin console?