<Response>
<Say voice="man">First Question?</Say>
<Record timeout="15" transcribe="true" finishOnKey="#" transcribeCallback="https://google.com/first_question_callback" />
<Say voice="man">Second Question?</Say>
<Record timeout="15" transcribe="true" finishOnKey="#" transcribeCallback="https://google.com/second_question_callback"/>
</Response>
This code keeps repeating the first Say after the first Record. It needs to progress to the next Say and the next Records... Can someone help please?
Without an action URL defined, the Record verb calls the same TwiML source.
TwiML™ Voice: Record
Keep in mind that by default Twilio will re-request the current
document's URL, which can lead to unwanted looping behavior if you're
not careful. Any TwiML verbs occurring after a are
unreachable.
Why don't you use Twilio Studio for this instead?
Related
I'm currently looking at a basic example of create call https://www.twilio.com/docs/voice/api/call#create-a-call-resource.
The TWIML fetched in the url parameter uses the <Gather> verb to call a number via the action attribute then <Say> something on a loop. Once the DTMF input is detected it dials a second number:
<?xml version="1.0" encoding="UTF-8"?>
<Response>
<Gather input="dtmf" action="/dial/john" method="POST">
<Say loop="0">Press a key to connect to John</Say>
</Gather>
</Response>
response at /dial/john:
<?xml version="1.0" encoding="UTF-8"?>
<Response>
<Dial>415-123-4567</Dial>
<Hangup/>
</Response>
Now, my question is would it be possible to use the API to do the exact same and reduce costs? The cost per minute for each call is GBP0.0175 whereas I believe it could be lower using the API / SIP / VOIP?
TIA
Using you can tell Twilio you want to connect to a PSTN phone <Number>, a <Sip> endpoint, a <Client> ID or even a Twilio Programmable Wireless <Sim> card.
Depending on which if these you use they will have different costs.
Hope that helps.
Is there a way to implement the following in TwiML? The goal is to produce a reasonably-sounding voicemail on Twilio.
<?xml version="1.0" encoding="UTF-8"?>
<Response>
<Pause length="15"/>
<Say voice ="woman">
You have reached the voice mail of ##The_Phone_Number_One_has_Called##.
Please leave a message at the beep.
</Say>
<Record
transcribe="true"
/>
</Response>
I have a bunch of Twilio numbers and would like to have the string "##The_Phone_Number_One_has_Called##" replaced by the number that the caller is calling. Please advice if I should deploy a dedicated TwiML for each phone number.
Using Templates with a TwiML Bin, and Polly voices, try something like this for the bin:
<?xml version="1.0" encoding="UTF-8"?>
<Response>
<Pause length="15"/>
<Say voice="Polly.Joanna">
You have reached the voice mail of
<say-as interpret-as="telephone">{{To}}</say-as>.
Please leave a message at the beep.
</Say>
<Record
transcribe="true"
/>
</Response>
How to use templates with TwiML Bins
(https://support.twilio.com/hc/en-us/articles/230878368-How-to-use-templates-with-TwiML-Bins)
Amazon Polly
(https://www.twilio.com/docs/voice/twiml/say/text-speech#amazon-polly)
You could do it on your server's code. Just replace the "##The_Phone_Number_One_has_Called##" with the phone that the user called.
Remember that you get the number that the user dialed on the post param "To" on each of Twilio's requests to your server, so from your server you could return:
<?xml version="1.0" encoding="UTF-8"?>
<Response>
<Pause length="15"/>
<Say voice ="woman">
You have reached the voice mail of $POST["To"].
Please leave a message at the beep.
</Say>
<Record
transcribe="true"
/>
</Response>
And your server will render a different phone each time, and Twilio's will say it. Just a heads up, the $POST["To"] has the format "+1XXXXXXXXXX", so you might want to remove the +1.
I'm really struggling to figure out what is wrong with my script. I'm trying to setup a conference call that can be muted when the user presses *6. I have the logic working on the server, but no matter what I do in the Twiml, the hangupOnStar doesn't work.
This is the initial twiml when the user has entered the correct pin to the conference;
<?xml version="1.0" encoding="UTF-8" ?>
<Response>
<Dial hangupOnStar="true">
<Conference muted="false">Conf Room 4</Conference>
</Dial>
<Gather action="/twilio/mute" numDigits="1" />
</Response>
I have connected to the conference with 2 phones, so the conference works. But if i press * on either phone, nothing happens, both phones are still in the conference. I tried removing the gather verb and added an action to another script. But pressing star does nothing, so I'm unable to even get to the Gather verb or disconnect myself from the call.
Any ideas?
Thanks
Is there a way with twilio to stop the welcoming message (Say) once the caller input digits and then forward it to the next IVR tree without waiting the whole message ?
Thanks
You can use numDigits attribute in GATHER with a integer value.For example, one might set 'numDigits' to '5' and ask the caller to enter a 5 digit zip code. When the caller enters the fifth digit of '94117', Twilio will immediately submit the data to the 'action' URL.
Check detail on Twilio Docs.
<?xml version="1.0" encoding="UTF-8"?>
<Response>
<Gather timeout="10" numDigits="5">
<Say>Please enter your pin number and then press star.</Say>
</Gather>
</Response>
Actually I had the Gather after the Say. Instead I should've wraped the Gather around the say:
<Response>
<Say voice="alice" language="it-IT">...</Say>
<Gather method="POST" numDigits="1" action="/twilio/ServletHandleUserInput" finishOnKey="0">
</Gather>
</Response>
So I amended it alike :
<Response>
<Gather method="POST" numDigits="1" action="/twilio/ServletHandleUserInput" finishOnKey="0">
<Say voice="alice" language="it-IT">...</Say>
</Gather></Response>
Thanks Rubai
How would you recommend associating a Twilio call recording with the call?
Is there a parameter that shows which call the recording applies to? Here is the documentation: https://www.twilio.com/docs/api/twiml/record
Or is there a way to pass a custom parameter from my app such as "event_id" when setting up the recording below?
<Dial hangupOnStar="true">
<Conference record="record-from-start" eventCallbackUrl="/twilio/receive_recording_url">custom_conference_id from my app</Conference>
</Dial>
Twilio will pass the recording URL with its request to the "action" url
<?xml version="1.0" encoding="UTF-8"?>
<!-- page located at http://example.com/voicemail_record.xml -->
<Response>
<Say>
Please leave a message at the beep.
Press the star key when finished.
</Say>
<Record
action="http://foo.edu/handleRecording.php"
method="GET"
maxLength="20"
finishOnKey="*"
/>
<Say>I did not receive a recording</Say>
</Response>
http://foo.edu/handleRecording.php will receive via GET:
RecordingUrl: the URL of the recorded audio
RecordingDuration: the duration of the recorded audio (in seconds)