So I'm using Zapier to send text messages to people added to a MailChimp mailing list. A lot of the subscribers are from other countries so I'm just wondering how the interaction works with Twilio.
Will I need a separate number for each country?
Twilio developer evangelist here.
You don't necessarily need another number, Twilio numbers can send internationally (mostly, check the individual settings on the number to be sure, UK landline numbers, for example, can't send internationally).
However, receiving a message from an international number may not be a good experience for your users as they might expect a local number. Good news is that it is easy to build this.
You can create yourself an SMS messaging service. Messaging services are a combination of a number pool along with smart uses of the number pool. You can start your messaging service with one number and add others later. When you add more than one number the messaging service will geomatch between the people you are sending to and the numbers available in the pool, picking the best number for the user.
I'm not entirely sure how this works with Zapier, whether you can set a messaging service ID for your Zap. If that's not possible, you could use Zapier to send a webhook to something like a Twilio Function which you could set up to send the message.
Let me know if that helps at all.
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I have had a couple of customers wondering if they can use their own phone numbers to send out SMS using Twilio.
I am wondering if this is possible?
What are the carrier charges in this case and do I need to verify this number before enabling this functionality for an individual user?
The number you want to send messages from (or to) needs to be controlled by Twilio. However, it is possible to port your number from your current provider over to Twilio and thus give Twilio control over that number. This is possible, at least in some countries.
This support article here describes how this can be done for US numbers.
When my friends text my Twilio bot, Twilio responds from another number which is not even Twilio's and is named "SMSInfo". I expect the bot to respond from the same number. I assure you that I haven't set any logic there that a response should come from another number. Also, note that "SMSInfo" is a number which often sends them verification codes for Fiverr or other things.
I just submitted a ticket to Twilio support and a bot automatically suggested me few articles. One of them solved the issue.
Sender ID change may occur when you send messages from a Twilio number
that is not local to your recipients, for example using a US Twilio
number to send SMS to Polish mobile users. This is often done to
comply with local regulations, or to ensure the highest possible
delivery rate for your messages.
We want Caller ID to display our company name on outbound calls.
According to Twilio, numbers purchased from them cannot have Caller ID/CNAM added.
If we transfer numbers from another service that can add the numbers, will the CallerID/CNAM be maintained.
Should we Port the Number or have Twilio host the number? What is the difference?
Tried to purchase numbers on Twilio and have CNAM added.
Have purchased numbers from another vendor and they were able to add CallerID
Based on my experience recently migrating several numbers to Twilio:
If we transfer numbers from another service that can add the numbers, will the CallerID/CNAM be maintained?
Supposedly yes, mine did not. I had three Spectrum landlines, with working outbound caller ID. At some point after porting them to Twilio, the caller ID disappeared. What's worse is that some cellphones will try and "guess," and show random people's names instead of my business name (or at least, nothing).
What is the difference between porting and hosted numbers?
Hosted SMS provides a method for customers to use Twilio’s Programmable Messaging, Functions and Studio products to send and receive messages on voice-enabled numbers they already own as part of an established voice application.
(from https://www.twilio.com/docs/phone-numbers/hosted-numbers)
So porting is moving the number entirely to Twilio as the carrier for the number - voice, SMS, possibly fax (although Twilio's fax support is minimal). A hosted number would just enable SMS through Twilio for a non-Twilio landline number.
I have been looking for a way to get my numbers listed back in the CNAM database(s), today I tried a company called TrueCNAM (https://www.truecnam.com/) who will let you list up to five numbers for free. I went ahead and listed mine, I'll update my answer if I verify that it's working. Currently the CNAM lookup for my numbers is blank, so we'll see what happens.
Edit: I also tried verifying my number at https://listyourself.net, but I'm still not seeing the number in a couple searches I've done on it. It looks like the changes may take a while to propagate to the downstream third-party CNAM databases, based on this: https://www.dslreports.com/forum/r26461709-
I'm trying to set up our app to send SMS with Twilio. The person who does a lot of our testing lives overseas, so I need to obtain a US phone number that she can use so she can do her testing. I got a number via TextMagic, but when I try to add it to the list of verified numbers on my Twilio dashboard, the verification code (seemingly) never gets sent to the TextMagic number. Is there some sort of restriction on Twilio's side regarding numbers generated from services like TextMagic? Any info would be greatly appreciated!
Twilio developer evangelist here.
I'm not aware of anything that would necessarily restrict things between Twilio and TextMagic.
Can I suggest using another Twilio number to test things? It does work to send between Twilio numbers and you'll need the same knowledge to setup the Twilio number as to use it as a test number.
I have a several Twilio phone numbers to send SMS messages to users (2-way sms).
And I want to try Copilot and Messaging service features, but I have my own logic around how I chose the number to send SMS from.
So I need to be able to choose a "from" number by myself.
If I will provide "from" number and MessagingServiceSid at the same time, will this disable Messaging Service Scaler logic?
Sorry, but I can't just test it on my account right now. But I see Twilio Java SDK want me to provide "from" number OR "MessagingServiceSid" but not both. Many thanks.
Twilio developer evangelist here.
You can't set both a MessagingServiceSid and a From number when sending a message. You can either let the messaging service decide which number to use to send your messages (using it's Geomatching, fallback and scaling features) or you need to send the messages using the From number of your choice using the regular API.