I am working on a project that calls Twilio API to send SMS to client. In our project we would like to manage our own opt-out list instead of using Twilio's. In Twilio settings, I am not seems able to uncheck (turn off) the build-in opt-out feature. Is it possible to do this?
Twilio developer evangelist here.
You are looking for the Advanced Opt Out settings which are described in this article.
Advanced Opt-Out lets Messaging Services users customize and modify the STOP, UNSUBSCRIBE, HELP and more opt-in and opt-out keywords and standard replies for their services. Users can add and remove keywords, languages, and the response text for each Messaging Service. Previously, Twilio automatically replied to all opt-in/out keyword messages with our default responses.
The gist is, you need your number to be part of a messaging service, and once it is, you can edit the settings for opt outs within that messaging service.
Related
When my users reply via SMS with opt-in or opt-out messages, Twilio's Opt-Out "engine" works as expected, but then the message is passed on to my Studio flow. I'd prefer to have these opt-* messages stop at the opt engine, and not have to add a bunch of extra logic to my flow to handle/discard them.
Is there an option for this? I don't see one under the messaging service's Opt-Out Management.
facebook recently allow everyone to send marketing messages, and create marketing templates.
but when try to create whatsapp template in Twilio dashboard there is no such option as marketing message(just transaction)
I wonder if its ok for me to create templates directly through Facebook or it will mess thing up and I must use Twilio directly?
there is more missing options like attaching media or header to template
twilio dashboard (no marketing category):
facebook dashboard:
tldr: is it ok to use Facebook api directly when using Twilio to register my Whatsapp number?
I checked on this question with Twilio product support and the answer was:
I don't believe this would be possible, as the number and configuration would be tied directly to Twilio. You could certainly try, but this is not something we can offer guidance on or provide support for if you proceed.
I don't have my own WhatsApp number to try with, so I can't verify or test whether you can use the Facebook APIs directly either.
If you are in the Content API beta and you are finding that it still doesn't provide you the features you need, then I recommend raising that with the beta team, who will work to bring it to the API.
According to Twilio's documentation, I can set a custom help message at a Message Service level via their console -- can this be done via their API?
Link to documentation: https://www.twilio.com/docs/sms/services/advanced-opt-out#configuring-advanced-opt-out-keywords
Unfortunately, it cannot be done via an API today, it must be done via the Console.
Getting Started with Advanced Opt-Out for Messaging Services
Customize opt-in and opt-out flows with Advanced Opt-Out
Customizing Users’ Opt-in and Opt-out Experience with Advanced Opt-Out
For some reason the messaging features doesn't list the "Advanced Opt-out" feature in our account. Is there an account configuration that could make it visible?
Here is the screen shot:
It is possible there is a flag on your account which would conflict with the Advanced Opt-Out functionality, for example if you are programmatically handling the opt-out list on your side. You should open a support ticket with Twilio and provide then your Account SID. They should be able to investigate further.
I am trying to use the Twilio API to send WhatsApp messages to a group but I could not find any support. WhatsApp Business API supports this use case, so I was wondering if Twilio has support for messaging to WhatsApp groups instead of individuals.
Looked at Twilio documentation but there wasn't any API for it.
Twilio developer evangelist here.
Under these FAQs on the docs, it mentions that this is not supported yet but is expected to be so in the future.
"Can I send messages to WhatsApp groups or manage groups?
Currently, our API does not support messaging with or managing
WhatsApp groups. We expect to add support for groups in the future."
Hope this helps!