I am using the Twilio API for WhatsApp in a sandbox, for prototyping and testing. According to the Facebook / WhatsApp documentation, there are several types of inbound notifications that may be delivered to your unique Webhook.
Twilio API documentation is very limited and doesn’t mention any of the more advanced scenarios. For example retrieving the customers name, which should be present in every webhook request…
When I inspect the webhook, the body payload is very limited. Is there any way to receive the original channelData?
Apparently, this feature is not implemented yet. I received the following statement from Twilio.
Unfortunately we don't support the Contact name being included in the inbound Whatsapp message posted to your webhook at this time. I've raised a feature request for this with the Product Team in hopes that we'll have this feature available in the near future.
You can get the sender's name using the 'ProfileName' key from the request form.
Related
I am using the Verification service and all working fine. My Service Name appears in the body of the Verification message correctly but how can I change the SMS From label?
In my SMS app I see a list of messages from various contacts and companies, the message from Twilio Verification Service shows as a 5 digit code e.g 12345. How can I change that from 12345 to "MyService"?
I get messages from other companies and a short company name appears as a contact name, how can I do the same with my twilio verification service?
Thanks
Twilio developer evangelist here.
Twilio Verify uses a variety of short codes, alphanumeric sender IDs and other phone numbers in order to send the verification messages around the world. The Verify team work on ensuring the numbers/sender IDs have the best possible delivery by pre-registering them in various countries. This gives you the highest possible chances of getting authentication messages delivered swiftly. You can't customise the number by default.
If you are looking to customise the number that is used, I would recommend you talk to the Twilio sales team to see what you can arrange.
I have Twilio integrated with GoHighlevel. I am trying to get inbound SMS responses to appear in the GHL contact. Outbound messages are functioning and logging correctly, but not inbound. Can anyone assist?
Twilio developer evangelist here.
I've not used GoHighLevel, so this is a bit of a stab in the dark.
Incoming messages to a Twilio number trigger a webhook (an HTTP request) to an application to notify the application. If the webhooks aren't set up correctly, then those messages won't make it to the other application (though they are all stored within Twilio).
I would recommend you log in to your Twilio account and check the settings for your numbers. You want to ensure that your numbers have a GoHighLevel URL setup for incoming messages.
In one of the GoHighLevel support topic videos for Twilio I spotted what the webhook URL should probably look like.
https://api.gohighlevel.com/twilio/incoming_message
Check your numbers, make sure they have something like that. And if it is still not working then I would contact GoHighLevel support to find out what the correct settings should be.
I develop a mobile app Speaking Email that reads emails out to the user, which can be used while driving to work for example. I would like to add Slack as an account type. Ideally we would have Speaking Email read out the user’s slack messages that are unread, as these will be what they need to catch up on. However it does not appear the Slack API has a method for retrieving the messages the user hasn’t read. Is this possible with the latest Slack API?
I was searching for the same thing and found their API doc about Read Messages!
https://api.slack.com/messaging/retrieving
We have the need to open an SMS conversion between clients and service providers. The thought is to send an initial request to the provider with a message from the client and then have the provider reply (and converse) directly with the client.
I've looked in the quick starts and the API docs but I don't see any clear pathway.
Am I missing some thing?
You can use a product like Twilio Conversations for that purpose. You add both as participants into a conversation. They communicate to each other via their assigned Twilio Proxy numbers.
Introducing Twilio Conversations: Now, every message becomes an invitation for a conversation
Using Twilio Conversations (Using Conversation You Tube Video - Signal 2019)
Hi I have been working on one of my apps for integrating chat using Twilio SDK. I would want to know if it is possible to get the system message inside a channel for eg: 'Member A joined the channel', 'Member B left the channel', 'Member C accepted the invitation to join' and so on. It seems like Twilio SDK does not have API to get the system messages or to set them. How can we achieve this?
I also noticed that it can be achieved by setting the custom key-value pair in attributes inside the message and sending it to the channel. But for the newly invited members, they cannot send a message when they are declining the invitation request such as 'Member A declined the invitation to join channel', as they have not joined the channel yet.
Twilio developer evangelist here.
If you want to send persistent system level messages like this, you can do so with a combination of webhooks and the REST API.
The idea is that you can send messages to a channel using the REST API whenever you need one of these system messages. The default user for the REST API is the system and you can then treat messages from system as special for display in your UI.
I mention the webhooks because you can register to receive them for a number of useful events, like members joining and leaving channels. The webhooks may not cover all the things you want, like declining an invite, but for that I would just trigger my own HTTP request from the application to your server.
Let me know if that helps at all.