How to connect existing telephony system with Zendesk? - zendesk

I have existing telephony system and now I want to integrate into zendesk, I have gone through Talk Partner Edition API but I am not getting exact idea. I am ready with softphone and all calling feature at my own now how should I connect this existing app with zendesk and how should I embed this softphone into Zendesk?
Any help appreciated!

Have you looked at this Zendesk Help Center article? It provides more details about a sample workflow and development suggestions for how to accomplish. https://develop.zendesk.com/hc/en-us/articles/360001804788--Embedding-a-softphone-in-Support

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#Prerna Kalra Please let your team know that developers want to test their integration before going into all the official details.
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I'm pretty sure a lot of people are asking this and Paytm is not really ready to make its own documentation. The only way I know of is to download their sdk and contact their customer care with your query about integration. And await their response for installation queries.

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