Apple rejected our app with the following response:
We noticed an issue in your app that contributes to a lower quality user experience than Apple users expect:
- Upon launching the app, a web page in mobile Safari opens first, then returns to the app. The user should be able to use the app immediately upon launch.
Next Steps
To resolve this issue, please revise your app to address all instances of this type of issue.
The app we're developing is a keyboard extension. The use-cases do not require a user to actually open the app and use it. As a result, in the app itself (should you launch it from home/springboard), we redirect the user to our website, which informs the user how to use the product (there's no registration or immediate tutorial required, but we certainly cant have the app do absolutely nothing). From Apple's response, this clearly isn't the right way. My questions:
If a user were to be redirected to Messages, could this solve the problem? The reason I ask this instead of just trying it is so that I dont waste time and end up getting rejected again.
Part of the problem seems that opening the app through springboard is misleading since it doesnt do anything. But my understanding is that we cannot have apps without icons (Create iOS app without menu icon). Do keyboard apps need to be published differently so that we dont have an icon in springboard? If so, please direct me to some documentation/Xcode configuration/resources to achieve this.
This is my first attempt at mobile development
The answer provided by #particleman was the right one. Just loading a WebView within the app was enough for Apple to accept the app.
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I need help us
I have an problem with publish my flutter app on Apple Developer. My binary was rejected any times and i does't any more ideas about this.
The support team of apple developer says this problem:
Guideline 5.1.2 - Legal - Privacy - Data Use and Sharing
We noticed your app accesses web content you own where you collect cookies. Cookies may be used to track users, but you do not use App Tracking Transparency to request the user's permission before collecting data used to track.
Starting with iOS 14.5, apps on the App Store need to receive the user’s permission through the AppTrackingTransparency framework before collecting data used to track them.
But, i implemented according of docs. For showing permission request dialog i have used this library:
https://pub.dev/packages/app_tracking_transparency
I'm confused because it already implemented everything that was requested.
App Tracking Transparency implemented
Permission is displayed to the user, who selects YES or NO.
App Tracking Information is updated here in the App Store Connect section, including Third Party Cookies.
My app accesses external links in a WebView and for that reason they are questioning the use of "App Tracking". But I implemented everything as requested by them.
My biggest question is if I'm forgetting something that may have gone unnoticed.
Anyone who can help me, please?
The same thing exactly happened with me twice and in both time the issue was resolved by simply sending them a video recording of the app showing the Yes/No App Tracking Transparency dialog. They just want to know when it appears to user if you implemented everything correctly. So try sending them a video recording in the resolution center as a response to that message.
App Store Review team is always questioning the "App Tracking Transparency dialog". Even if this dialog is the first thing that appears after the app launch. (I think they just haven't launched the app).
There's no need to make a video, just add the text "The App Tracking Transparency dialog is appearing after app launch" and they will approve the app.
I'm working on an app made in React Native with Expo.
It uses a web view to show the site in the app.
Everything worked well, but when I submitted my app to the App Store, it got rejected.
The mail said:
We noticed you collect data to track after the user selects "Ask App
Not to Track" on the App Tracking Transparency permission request.
Specifically, we noticed your app accesses web content you own and
collects cookies for tracking after the user asked you not to track
them.
After that, using the expo tracking transparency library, I added a permission request to track data.
If the user doesn't accept it, I disable third party cookies on the web view.
After submitting again to the App Store, I got the exact same message.
I don't know what to do, because I can't control the site, and I'm limited to the React Native web view props
Maybe, I could enable incognito mode if the user doesn't want the app to track, but I'm not sure if this will be accepted too.
i had the same issue i solved it like this:
change the privacy of the app on apple store, go to app privacy and in data types section click edit and select Identifiers (Device ID) and set this one as used for tracking purposes. and make sure that this is the only one selected as used for tracking.
also make sure that the permission is showing on real device (so test it first on TestFlight).
another thing is you need to tell them where you show this permission send them video to tell them where you show the permission.
I have designed an app where the app needs to enable the GPS. There is a page for the user which ask use GPS? To this answer there are 2 options YES and NO. Now my concern is when user clicks on YES he should be directed to settings page and that part is done but now after enabling the GPS from this page the user should redirect to the app again but unfortunately there is no way as there is no back button in the setting page.. Please suggest what I can do in this regards?
As far as I know, the only way to open your app (aside from user tap your app or a related notification) is to do some custom url handling. but unfortunately you can't do such a thing. The other thing you can try is to:
Setup a background thread when your app goes to background
check for location service availability
if it changed to your desired value, open a custom url which in turn will open your app (you should register for hat particular url in your info.plist and such)
but There are some things to keep in mind:
Such Behavior will almost surely get your app rejected by Apple.
in iOS 9+ Apple added a new feature that will help you in this particular problem. when an app gets opened from another app (settings.app for you here) it will add a Back to xxxx in place for network indicator to help user get back were he was.
So, IMHO leave the user experience be as it is for all other applications and don't worry about how he would get back to your app.
I have a HTML page with a Download app button. When clicked by an iOS user, it redirect the users to the App Store via itms-services. The link I used here is:
window.location.replace("itms-apps://itunes.apple.com/app/id578505616");
It looks like so on a mobile browser:
Facebook/Pinterest has an in-app browser which asks for the user's consent before redirect the user out of their app in the form of an Alert box with Cancel or Open app, which Open app opens the external link. It looks like this:
It looks like this with the Alert box:
Assuming the user is using an iOS device. The expected behavior here is when the Open app button is clicked, the user gets redirected to the App Store app. However, we are seeing about a 10 seconds delay before the actual redirection happens.
See videos below:
https://www.youtube.com/watch?v=_dgh7v-IsK8
https://www.youtube.com/watch?v=_LFHeRnBFgg
https://www.youtube.com/watch?v=82Y-kj-pMyw
Notes:
I can't seem to reproduce this at all times. It is only reproducible sometimes. Sorry!
Once a device is delayed for the first time, all subsequent links to AppStores will be fast, until roughly 1 day late. Rebooting the phone and/or clearing the browser cache and/or reinstall Facebook/Pinterest does not help reproducing this.
I tried to replace the itms-apps:// link with https://itunes.apple.com/us/app/trusper-tips-tutorials-how/id578505616?mt=8, but we were still experiencing the delay from time to time.
The delay seems to be exactly 10 seconds.
Why does this delay occur? This seems like a bad user experience.
My current theory is that the problem is on the Apple side. The reason being, once the Open app button is clicked, it is out of the hand of our website, as well as Facebook/Pinterest app. I presume, once the button is clicked, iOS is handling the actual context switch from one app to another. Therefore, it suggests that either the system call actually opening the URL is hanging, or the system call opening the App Store app is?? However, I haven't been able to prove either one to be true or false. Does anyone have a better explanation?
[Edit 04/02/2015]
I can confirm this problem still exists as of today on my phone (iPhone 5S w/ iOS 8.2).
I did some further research and found this article which I think is suggesting that this is a iOS system-related bug: OpenUrl freezes app for over 10 seconds
As there is no proper documentation on how it works, it is hard to pinpoint the cause of it.
Let me advance a theory.
Opening an app from browser causes a context switch; indeed from browser to App Store. So for the very first time it'd cost some time, while in subsequent times it will open faster as it will get opened from cache.
If you consider AppStore uses Keep-alive connection between iOS AppStore in device and iOS AppStore Server for the first time socket opening in server would seem higher than the subsequent times as subsequent request would reuse the same connection.
If the app is removed from the cache then it'd again take some time for the app to open and there would be a little network delay as the app would have lost the cookie for keep-alive connection then the app would have to endure the socketing opening cost.
There are also other factors like Safari hanging, resulting in some delay. You can read how Safari can be messed up here.
iOS doesn't have garbage collection, only things like ARC (Automatic Reference Counting). Each has its own advantages and drawbacks. Sometimes these drawbacks can surface and cause some problem; nothing is to be ruled out. For example a memory leak or app-crash might leave dangling pointers.
Technically, using itms-apps should give a little advantage over plain iTunes url because itms-apps should narrow down the search; itms-apps mean iTunes Music Store-apps.
A plain iTunes URL may be a Book (iBook), Music (iTunes), App (Appstore), etc ... so iOS might have to decide which app to launch.
I hope this helps.
I am really stuck on this problem and I need your help!
I'm doing an ipad game with unity and the social network plugin from prime31.
The situation:
When you arrive to the end of level, the game gives you your score and ask if you want to submit it to facebook. If you do, In my script I've done a system that checks if you are logged in, if you aren't it ask you to login and then the system checks if the app has the publish permissions and if not it ask you the permission. If all theses if are true it posts a message to your wall straight. So hopefully the login/asking part needs to be done only once.
The problem:
When the ipad swap between the game and the facebook app to login, the ipad shutdown the game for saving memory. I've tried to reduce the scene, but it's hard to reduce it more than it is. So I thought maybe I should open that facebook login and authorisation inGame. For that I tried working with this:
setSessionLoginBehavior(FacebookSessionLoginBehavior.ForcingWebView);
And it does exactly what I want, it opens a small window in game, doesn't crash all good really. But the problem, in this solution, is that it only works for the login, and when I ask the publish permission it switches back to the facebook app to ask the permission and therefore crashes.
After more research, it seems that it's not doable to control the ask permission behavior.
So back to square one, how can I prevent IOS to shutdown my game while the user connects to facebook. I'm still looking to reduce the scene.
I heard of using the app url and sending data for the app (my game) launch after leaving the facebook app and therefore ask the ipad to relaunch the app at a specific scene. But that would be really the last solution because it's going to take a lot of rework to make that happened.
If you have another suggestions to work around this problem I'm up for it. All I need is login -> ask for publish permissions -> post and come back to the end of level screen of my game.
Thanks for the help
Put simply, once your app is backgrounded, if iOS wants to shut it down, you can't prevent that from happening.
The best thing you can do is save the state of your app before handing over to the facebook app for the authentication side of things, and then reload your state when the app starts up again. You'll want to handle applicationWillResignActive:, applicationDidEnterBackground:, applicationDidBecomeActive: and applicationWillBecomeActive:.
The App States and Multitasking section of the iOS App Programming Guide explains how you can do this.
I think you should check for FBDialog for iOS 5 and beneath. And FBNativeDialogs for iOS 6.
These will pop a window on the top of your app, so I guess it will still be running. And for iOS 6's FBNativeDialogs
Provides methods to display native (i.e., non-Web-based) dialogs to
the user. Currently the iOS 6 sharing dialog is supported.