I am trying to record an outbound call using twillio php code :
Once i execute the code in browser, call will go to destination number [+919999999999].
Issue :
but once it recieved, some default voice will play and call will be disconnected....
Requirement :
But i want both pepoles [ source & destination ] should speak and want to record that conversation....
<?php
require_once '/var/www/html/ecom1/vendor/autoload.php';
use Twilio\Rest\Client;
$sid = "account_sid";
$token = "auth_token";
$twilio = new Client($sid, $token);
$call = $twilio->calls
->create("+919999999999",
"+918888888888",
array(
"record" => True,
"url" => "http://twimlets.com/forward?PhoneNumber=%2B918888888888&"
)
);
print($call->sid);
?>
I am using Trail account....
Append the parameter "Record=true" when making a POST request to tell Twilio to record an outgoing call via the REST API.
By default, the recording will be single-channel (mono). For dual-channel recordings (two legs of the call each in separate stereo channels), append the parameter "RecordingChannels=dual".
// Get the PHP helper library from twilio.com/docs/php/install
require_once '/path/to/vendor/autoload.php'; // Loads the library
use Twilio\Rest\Client;
$account_sid = '<account_sid value>';
$auth_token = '<auth_token value>';
$client = new Client($account_sid, $auth_token);
$calls = $client->accounts("<account id>")
->calls->create("<Valid To number>", "<Valid From number>", array(
'Method' => "POST",
'Record' => "true",
'RecordingChannels' => "dual"
));
Please Note :
When attempt to initiate an outbound phone call, ensure the URL you specified to handle the call should be valid URL.
If you specified an Application Sid for your outbound phone call, the application must have a valid VoiceUrl or the call will fail.
Hope this information helps you !
Related
I need to make an IVR app in php where the syetm initiates the outbound call and traps a voice response from user.
How may i go about doing this?
This is my code (does not trap response from user)
voice.xml contents
<?xml version="1.0" encoding="UTF-8"?>
<!-- page located at http://example.com/complex_gather.xml -->
<Response>
</Response>
completed.php contents
file_put_contents('voice.txt',$_SERVER['QUERY_STRING']);
Main Code
<?php
require_once 'vendor/autoload.php';
use Twilio\Rest\Client;
use Twilio\TwiML\VoiceResponse;
// Find your Account SID and Auth Token at twilio.com/console
// and set the environment variables. See http://twil.io/secure
$sid = "xxx";
$token = "xxx";
$twilio = new Client($sid, $token);
$call = $twilio->calls
->create("+1310XXXXXXX", // to
"+15676777774", // from
[
"method" => "GET",
"statusCallbackMethod" => "POST",
"url" => "http://xxxx.com/voice.xml"
]
);
$response = new VoiceResponse();
$gather = $response->gather(['action' => '/completed.php','method' => 'GET', 'input'=>'speech','timeout'=>3,''=>'true','speech_model'=>'phone']);
$gather->say('Enter something, or not');
echo $response;
Twilio developer evangelist here.
When you create a call through the Twilio API, as you are doing, you pass a URL parameter.
When the call connects, Twilio will make a webhook (HTTP) request to that URL and will follow the instructions that are returned in the form of TwiML.
Currently your /voice.xml endpoint returns an empty <Response/> which will cause the call to hang up as there is no TwiML to execute.
Instead of returning an empty <Response/> from /voice.xml you should return the TwiML you generate at the end of your script.
So, perhaps voice.xml should be voice.php and look a bit like this:
<?php
require_once 'vendor/autoload.php';
use Twilio\Rest\Client;
use Twilio\TwiML\VoiceResponse;
header('Content-Type: application/xml');
$response = new VoiceResponse();
$gather = $response->gather(['action' => '/completed.php','method' => 'GET', 'input'=>'speech','timeout'=>3,''=>'true','speech_model'=>'phone']);
$gather->say('Enter something, or not');
echo $response;
You should also return TwiML from your completed.php endpoint too.
<?php
file_put_contents('voice.txt',$_SERVER['QUERY_STRING']);
header('Content-Type: application/xml');
?>
<Response/>
I would like to use the < Pay> connector optionally while in an ongoing phone call. I cannot find out how to do trigger a new resource during an ongoing phone call.
You can modify an "in progress" call by passing new TwiML (XML) to execute which could contain your "<Pay>".
You must provide
the ID of the call you want to modify (the "CallSid" "CAe1644a7eed5088b159577c5802d8be38")
and an URL where Twilio will find the instructions (the "Url" "http://demo.twilio.com/docs/voice.xml")
I don't know what language you're using but in PHP with Twilio's library the code would look someting like this:
// see https://getcomposer.org/doc/01-basic-usage.md
require_once '/path/to/vendor/autoload.php';
use Twilio\Rest\Client;
// Find your Account Sid and Auth Token at twilio.com/console
// DANGER! This is insecure. See http://twil.io/secure
$sid = "ACc0966dd96e4d55d26ae72df4d6dc3494";
$token = "your_auth_token";
$twilio = new Client($sid, $token);
$call = $twilio->calls("CAe1644a7eed5088b159577c5802d8be38")
->update(array(
"method" => "POST",
"url" => "http://demo.twilio.com/docs/voice.xml"
)
);
print($call->to);
You can read more about this here
(https://www.twilio.com/docs/voice/tutorials/how-to-modify-calls-in-progress).
I'm struggling with implementation of transferring inbound call between two clients.
Twilio tutorials are as informative as it possibly can but i just can't get what do i need to do to transfer inbound customer call from one client to another.
This is simplified example of my controller's method that handles inbound call.
public function inbound(): Twiml
{
$this->twiml->dial()->client('publishers');
return $this->twiml;
}
And it works great.
But the trouble comes when an agent press "Forward Call" - somehow the caller gets disconnected from the call and two clients gets connected with each other.
This is a method, that updates current call.
public function redirect(Request $request)
{
$input = $request->all();
$sid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
$token = "XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
$client = new Client($sid, $token);
$client
->calls($input['CallSid'])
->update(array(
"method" => "POST",
"url" => "https://some-api.ngrok.io/api/connect"
)
);
}
And this is method that returns new TwiML instructions for Twilio
public function connect(): Twiml
{
$this->twiml->dial()->client('collectors');
return $this->twiml;
}
What am I doing wrong? Would appreciate any advises.
Twilio developer evangelist here.
In Twilio calls there are two legs to each call, each between Twilio and the person on the phone/client.
When you are updating the call, you are sending the callSid of the agent's call and then updating their call with the new TwiML, thus connecting your two agents.
Instead, since the call is initiated by the incoming caller, you need to find the parent call SID. You can do that by fetching your current call from the API and using the call's parent_call_sid property to update the original incoming call.
Try something like this:
public function redirect(Request $request)
{
$input = $request->all();
$sid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
$token = "XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
$client = new Client($sid, $token);
$call = $client
->calls($input['CallSid'])
->fetch()
$client
->calls($call->parentCallSid)
->update(array(
"method" => "POST",
"url" => "https://some-api.ngrok.io/api/connect"
)
);
}
I understand how to enable the 'record-from-answer-dual' with the XML style command set, but I'm not finding any way to accomplish the same thing with the more object-oriented style code, such as:
<?php
require_once 'twilio-php-master/Twilio/autoload.php';
$response = new Twilio\Twiml();
$sayMsg = 'Attention! Attention! The network operations
center has opened a ticket concerning an ATMS failure in the Eastern
region. The ticket number is ECHO,1,5,7,4. I repeat, the ticket number is
ECHO,1,5,7,4. Thank you.';
$response->record();
$response->say($sayMsg, array('voice' => 'alice'));
$response->hangup();
echo $response;
I've tried adding it to the new line, and the record line as an array-style entry, similar to enabling the Alice voice. No dice.
I want to record the entire call, from answer, including the message spoken by Twilio.
Thanks for any information anyone can provide!
Twilio developer evangelist here.
<Record> is used to record messages from a call, not to record the TwiML that follows. It's more useful if you are building a messaging or voicemail system for voice.
Given that your message sounds like some kind of announcement, I am guessing that you are generating this call from the REST API. In that case, you can use the Record parameter when you place the call and the entire call will be recorded. In PHP, that would be something like this:
require_once '/path/to/vendor/autoload.php';
use Twilio\Rest\Client;
// Your Account Sid and Auth Token from twilio.com/console
$sid = "your_account_sid";
$token = "your_auth_token";
$client = new Client($sid, $token);
$call = $client->calls->create(
$to, $from,
array(
"url" => $url,
"record" => true
)
);
Check out the documentation on the parameters you can use when making a call, including Record here.
Let me know if that helps at all.
Update from Jeffrey's comment
This is the Perl version, using the unofficial Twilio Perl module:
use WWW::Twilio::API;
my ($twilaccountsid, $twilauthtoken, $fromnum, $tonum, $twiml_uri) = #_;
my $twilio = WWW::Twilio::API->new(AccountSid => $twilaccountsid, AuthToken => $twilauthtoken);
my $response = $twilio->POST( 'Calls', From => $fromnum, To => $tonum, Record => 'true', Url => $twiml_uri);
return $response->{content};
I am following the tutorial on https://www.twilio.com/docs/api/rest/change-call-state#post I am coding in php the portion that allows you to forward a current inbound call to a new Twiml URL. How do I get the inbound call Sid? Currently, the call Sid that I am retrieving forwards my browser to the new Twiml URL and hangs up the inbound caller. I think that I may have the wrong call Sid since I want to forward the current inbound caller to the new Twiml URL. Not The Browser. Can someone please give me some advice on retrieving the inbound call Sid to use in this php script? Thanks
Twilio.Device.incoming(function (conn) {
callSid = conn.parameters.CallSid;
$("#log").text("Incoming connection from " + conn.parameters.From);
// accept the incoming connection and start two-way audio
conn.accept();
});
This is how I am getting the Call Sid. If I input this Call Sid into
<?php
// Get the PHP helper library from twilio.com/docs/php/install
require_once('TwilioAPI/twilio-php-master/Services/Twilio.php'); // Loads the library
// Your Account Sid and Auth Token from twilio.com/user/account
$sid = '';
$token = '';
$client = new Services_Twilio($sid, $token);
// Get an object from its sid. If you do not have a sid,
// check out the list resource examples on this page
$call = $client->account->calls->get("THE CALL SID I GOT FROM THE JS GOES HERE");
$call->update(array(
"Url" => "http://twimlets.com/message?Message%5B0%5D=I%20finally%20did%20it&",
"Method" => "POST"
));
echo $call->to;
?>
This code forwards the browser which receives the call to the new Twiml URL. Not the inbound caller.