Import/Post CSV files into ServiceNow - post

Question

We have a requirement for a CSV file to be pushed to the instance, imported and an incident created. I have created the import table and transformation map, and I've successfully tested them manually.
However, when I've attempted to use the instructions from ServiceNow documents site Post CSV files to Import Set nothing happens. The screen goes blank after I get prompted for login credentials.
When I check the system logs and import logs all I see is the error "java.lang.NullPointerException".
My url is basically the following one: https://.service-now.com/sys_import.do?sysparm_import_set_tablename=&sysparm_transform_after_load=true&uploadfile=
Is there something I'm missing?

Answer 1

I do the same thing but have it come in via an email to the my SN instance and process it using an inbound action.
var type = {};
type.schedule = 'u_imp_tmpl_u_term_phr_empl_mvs_ids'; //Display name for scheduled import -- eb9f2dae6f46a60051281ecbbb3ee4a5
type.table = 'u_imp_tmpl_u_term_phr_empl_mvs_ids'; //Import table name
gs.log('0. Process File Start');
if(type.schedule != '' && type.table != '') {
gs.log('1. Setting up data source');
current.name = type.schedule + ' ' + gs.nowDateTime(); //append date time to name of data source for audit
current.import_set_table_name = type.table;
current.import_set_table_label = "";
current.type= "File";
current.format = "CSV"; //"Excel CSV (tab)";
current.header_row = 1;
current.file_retrieval_method = "Attachment";
var myNewDataSource = current.insert();
gs.log('2. Data source inserted with sys_id - ' + myNewDataSource);
//point the scheduled import record to the new data source
var gr = new GlideRecord ('scheduled_import_set');
gr.addQuery('name', type.schedule);
gr.query();
if (gr.next()) {
gs.log('3. Found Scheduled Import definition');
gr.data_source = myNewDataSource;
gr.update();
gs.log('4. Scheduled Import definition updated to point to data source just added');
//Packages.com.snc.automation.TriggerSynchronizer.executeNow(gr);
//Execute a scheduled script job
SncTriggerSynchronizer.executeNow(gr);
} else {
// add error conditions to email somebody that this has occurred
gs.log('5. ERROR - Unable to locate scheduled import definition. Please contact your system administrator');
}
gs.log('6. Inbound email processing complete');
//gs.eventQueue("ep_server_processed",current);
event.state="stop_processing";
} else {
gs.log('7. Inbound email processing skipped');
}