I'm changing one of my Mac apps from a paid model to a subscription model, by using auto-renewable subscriptions (IAP).
However, as the app is B2B, some users need to reimburse costs via their employer. While this is acceptable with payments only occurring once, with recurring payments this is simply annoying and sometimes even impossible.
Apple has a B2B Volume Purchase Program that supports companies to purchase a number of licenses and distribute this to their employees. However, IAPs (including auto-renewable subscriptions) are not supported.
I see this as a big limitation (especially knowing they take a 30% cut of sales) and the only way to solve this is to offer an additional mechanism to offer subscriptions next to IAPs, specifically for business needs.
My biggest concern is whether my app would be rejected because of this. I have been going through the (updated) guidelines and found some related items:
If you want to unlock features or functionality within your app, (by way of example: subscriptions, in-game currencies, game levels, access to premium content, or unlocking a full version), you must use in-app purchase. [...] Apps may not include buttons, external links, or other calls to action that direct customers to purchasing mechanisms other than IAP.
This will be the case, but not exclusively because of the above mentioned limitation. I won't include a "Buy" link to the alternative method. However, I will include a text indicating that if a company wants to purchase multiple license for its employees, it can do this via our website (using a payment processor such as Stripe). Via this website codes will be made available that can be entered in the app to activate the license.
Apps distributed via the Mac App Store may host plug-ins or extensions that are enabled with mechanisms other than the App Store.
The app is distributed via the Mac App Store and it seems that they are more flexible here. However, it's a vague guideline and I'm not even sure if it's related to the problem I'm facing. What does it mean?
Hoping to read your opinions and experiences here. Thanks.
I have been emailing Apple about this but they have never replied. Also asked this question on the Apple Developer Forums but didn't got any help there too.
Decided to simply implement it and submit it to the App Store. They have accepted it without asking questions so apparently it is allowed. Important to mention is that I have not included the payment mechanism in the app. It asks for a license code that will be validated using my own service. This service also handles the payment via a web page.
Hope it helps others.
Related
We currently have an app in the itunnes Appstore which features in-app-purchase for Apple users as well as login for paying users through our own system. Now this app has existed for a while so apparently Apple is OK with it. Maybe because those who have paid through our system are public schools and municipalities... I frankly don't know since their guidelines state:
If you want to unlock features or functionality within your app, (by way of example: subscriptions, in-game currencies, game levels, access to premium content, or unlocking a full version), you must use in-app purchase. Apps may not include buttons, external links, or other calls to action that direct customers to purchasing mechanisms other than IAP.
And this worries me because:
If you attempt to cheat the system (for example, by trying to trick the review process, steal user data, copy another developer's work, or manipulate ratings) your apps will be removed from the store and you will be expelled from the Developer Program.
Now recently we updated the app with a new feature which was unavailable for the in-app-purchase customers but enabled for our personal customers*. Again Apple is fine with it but I worry that is only because they don't know... I don't dare ask Apple directly as I might end up getting our app pulled etc. so that is why I ask my question here:
If Apple are fine with the old setup that had all features available for in-app-purchase customers could this new added feature which only works for our customers and not Apple in-app-purchase users be a major issue? How flexible is Apple on this area in everyone else experience?
'* (This is a dumb setup I know, but the problem is our services is locked to only be used for our personal customers and this new feature requires our services.)
I know, that this question is not directly related to any coding but there are several other question on SO about the App Store and its Guidelines. So I assume, this question is OK.
There are other questions about (more or less) the same issue. However they where asked / answered several years ago and the Guidelines have been updated since then. Additionally the circumstances are always a little bit different.
I am well aware, that nobody can give me any kind of guarantee on which interpretation of the Guidelines is correct. Not even Apple could do this, since everything depends on the review staff an its current mood. However It would help a lot get to know your opinion on what is allowed and what is not. Maybe you already encountered the same problem and have some useful recommendations.
The set of facts:
A Shopping List app is offered in iOS App Store. The app offers functions to create and manage any kind of shopping list. These functions do NOT depend on any external purchase. The fee version limits the number of lists. This limit can be unlocked using an In App Purchase.
There is also a WebApp version that offers the same functions (and a little more) as the iOS version. The WebApp has a one month free trial and can then be extended using a subscription model. Subscriptions can only be ordered within the WepApp, not from within the iOS app.
Both version can be used completely independent from each other.
Additionally the apps can be connected (REST API) to sync lists between them.
Obviously there are pages/controls within the iOS App, that allows to setup the connection (enter username, password, etc.).
Obviously the WebApp has to be described in some way to the user within the iOS App.
Once the free trial ended or a subscription has expired, the sync will no longer work. In this case the user needs some kind of hint why sync is no longer available ==> There has to be information about the subscription model of the WebApp and a discription on how to renew the subscription.
The "Problem":
The current App Store Guidelines are pretty vague on wether this kind of business model is allowed or not:
3.1.1 In-App Purchase: If you want to unlock features or functionality within your app, (by way of example: subscriptions,
in-game currencies, game levels, access to premium content, or
unlocking a full version), you must use in-app purchase. Apps may not
include buttons, external links, or other calls to action that direct
customers to purchasing mechanisms other than IAP.
This paragraph is not as clear as it my appear on first sight. Unlocking functionality within your app is only allowed by using IAP. Fine, so unlocking a app feature (e.g. creation of more than 2 shopping lists) would be not allowed. But is the sync functionality I described before also covered by this? Of course there has to be functionality within the app to connect to the WebApp, but the complete sync logic is implemented on the server, not in the iOS app.
The functionality the iOS app offers is "Establish a connection to the WebApp". This functionality works independently from wether the WebApp subscription is active or not. Only the functionality of the WebApp changes depending on the subscription status (accept or deny sync requests).
So: Is it allowed to add some text like "There is a WebApp, too. Use this link to got to the WebApp. Follow this link to renew your subscription" to the WebApp or not?
Or is the part "Follow this link to renew your subscription" forbidden?
What makes the whole thing even more confusing is the following paragraph form the Guidelines:
3.1.5 Physical Goods and Services Outside of the App: If your app enables people to purchase goods or services that will be consumed
outside of the app, you must use purchase methods other than IAP to
collect those payments, such as Apple Pay or traditional credit card
entry. Apps may facilitate transmission of approved virtual currencies
(e.g. Bitcoin, DogeCoin) provided that they do so in compliance with
all state and federal laws for the territories in which the app
functions.
Does this read as "Physical Goods and physical Services" (e.g. postal delivery in contrast to digital Services) or this include all Services?
So, is the "WebApp Sync Service" covered by this paragraph and thus the usage of external payments not only allowed but necessary?
Of course I could ask these question directly to Apple. But I would never get an answer. Even if I would, this would still be no guarantee, that the review stuff shares the same interpretation of the rules. So your experience and opinion will be the best "guarantee" I will ever get.
Thank you very much!
Recently, I finished developing an app in which users unlock resources using codes. These codes are free but users need an authorization from a contact to get them.
I had uploaded the app in iTunes-connect but now Apple said I must remove this feature from my app because it goes against 3.1.1 guidelines (In-app-purchase).
Reading this guideline, I found that:
Apps may not include buttons, external links, or other calls to action that direct customers to purchasing mechanisms other than IAP.
but, as I said (and I told it to Apple), I don't use any kind of purchase in my app nor out of it.
Is there anything I can do, as this feature is 100% of my app?
Edit:
I found this in the guidelines (this is my case, if we asume "purchased=free"):
3.1.3 Content-based “Reader” Apps: Apps may allow a user to access previously purchased content or subscriptions (specifically: magazines, newspapers, books, audio, music, video, access to professional databases, VoIP, cloud storage, and approved services such as educational apps that manage student grades and schedules), provided the app does not direct users to a purchasing mechanism other than IAP.
so, can I use this to pass the review?
3.1.4 Content Codes: Apps may not use their own mechanisms to unlock content or functionality, such as license keys, augmented reality markers, QR codes, etc. In limited circumstances, such as when features are dependent upon specific hardware to function, the app may unlock that functionality without using in-app purchase (e.g. an astronomy app that adds features when synced with a telescope). App features that work in combination with an approved physical product (such as a toy) on an optional basis may unlock functionality without using IAP, provided that an IAP option is available as well. You may not, however, require users to purchase unrelated products or engage in advertising or marketing activities to unlock app functionality.
https://developer.apple.com/app-store/review/guidelines/
I assume that the resource in question is something used by your app. If so, you probably have to use another approach to unlock resources other than using codes. As the guideline said, anything used by the app must be brought within the app (IAP). Codes can come from anywhere such as your app, your website and social network. The latter two are obviously not in your app.
But after all, if you let the user to unlock some part of your app, you have to use IAP, otherwise apple would reject it.
Does anyone know if there is an alternative to the developer enterprise option for app development?
We are considering developing an app but I don't am not sure if would get approved via the App Store because the reach may not be large enough?
The app would show various data that we collect for our customers, therefore it is only really relevant to our existing customers
Would apple allow such an app on the App Store?
I don't think the enterprise package would be applicable because that appears to be targeted for people in our organisation we want to be able to distribute apps to our customers
I don't see anything in what you described that would violate the App Store Review Guidelines (Login required).
Also, for Apple to reject an app because it was only useful to a particular company's customers would go against the precedent they've set by accepting apps for banks, credit cards, brokerage accounts, Netflix, Carbonite, etc.
So would Apple reject you on that basis? Almost certainly not, but really the only way to be absolutely sure is to submit the app and find out.
Here are a few of the guidelines about functionality that may or may not apply to you here, in case you cannot access the full list:
2.12 Apps that are not very useful, unique, are simply web sites bundled as Apps, or do not provide any lasting entertainment value may
be rejected
2.13 Apps that are primarily marketing materials or advertisements will be rejected
2.22 Apps that arbitrarily restrict which users may use the App, such as by location or carrier, may be rejected
From what I understand, none of these apply to your situation.
is this okay to implement payment system on ios apps? I would like to make an app that can browse products on my e-commerce website then let people buy products on my app. I'm asking this question because i've heard it is violating apple's policy.
It apparently depends on the what is being sold. The definitive answer can only be gotten from your lawyer's reading of the Apple agreement, of course, but I can speak from a little experience.
Apple themselves say that: if a product is sold in-app, it must use Apple's IAP (which gives Apple their 30% cut), and not be offered for less through other channels. However, there is an extensive list of things that are not eligible for purchase with IAP at all. Chief among these are: physical products; and services performed outside the application.
I have worked on two apps, both free, that are clients for fee-based web services (continuing education classes in one case, an employee scheduling service in the other). Neither used IAP, just linked to a purchasing web page. Both were accepted by Apple without comment. It seems that since the products were (arguably) not eligible for IAP, using an alternative purchase method was permitted. I'm sure it helps that Apple itself does not compete with either of these services.
Bear in mind Apple has also rejected apps that are just "wrappers" for web sites and offer no real app functionality; or for any of a long list of sillier reasons. (e.g.: I had one app rejected for using the word "Sample" in the name; but a change to "Free", with identical functionality, made it OK.) So consult a lawyer before taking any risk predicated on the developer agreement.
[edited to add:]
For dev program members, the relevant legalese is to be found here (login required), "iOS Developer Program License Agreement", attachment 2 (about 2/3 through the document.) A few relevant phrases from the Jun 12 2012 version, emphases mine:
You may not use the In-App Purchase API to offer goods or services to be used outside of Your Application.
You may not enable end-users to purchase Currency of any kind through the In-App Purchase API, including but not limited to any Currency for exchange, gifting, redemption,
transfer, trading or use in purchasing or obtaining anything within or outside of Your Application.
Rentals of content, services or functionality through the In-App Purchase API are not allowed
You may not use the In-App Purchase API to send any software updates to Your Application or otherwise add any additional executable code to Your Application. (not that this is even physically possible. --R.)
[except] as permitted under Section 3.3.23 (In-App Purchase API), an Application may not provide, unlock or enable additional features or functionality through distribution mechanisms other than the App Store or VPP/B2B Program Site.
By my reading, this means that anything besides unlocking functionality within an app is fair game for an alternative purchase mechanism, and forbidden categories of items require such. But ask a real lawyer.
[edited to add, much later:]
After a fun update fiasco with one of the above mentioned apps, these anecdotes are not entirely true anymore. Apple booted one of them because of a tenuous link to a signup web page for some paid services. So be careful, and be prepared for Apple to yank things arbitrarily if you wander anywhere close to the line.
You must use In-App Purchase via StoreKit or your app will be rejected. Implementing your own payment system violates a couple of the review guidelines, most directly:
Apps utilizing a system other than the
In App Purchase API (IAP) to purchase
content, functionality, or services in
an app will be rejected
This of course only applies to content, functionality, or services within the app, as long a the purchase is only relevant to things outside of the app they have no stake in the purchase.
Pretty sure Apple won't allow that, especially if the App is free. They are putting up the money to distribute your app, provide the development tools, etc, so they'd like to take their cut off everything you make as a result of that.
Here is App Store Review Guidelines.
Read 3.1.1.