Is there a way you can send an email to a distribution list? This is not working as only the individual email addresses are working fine. Is there any setting that i am missing?
I dealt with this issue and found out it had to do with mail server restrictions put in place by Sys Admins at my workplace.
A lot of places have rules in place regarding which users or servers can access distribution lists, so the first thing I would do is ask your SA team if such restrictions exist.
Another thing to try (as another answer stated) is setting default content type to text/html - assuming above restrictions aren’t the cause.
I was having the same issue with this plugin. I could send emails to individual users but not to groups/DLs.
Try to set the default content type to HTML (text/HTML) and it will start to work.
Related
Zendesk Support is a world-class site full of useful information. But after searching for, and reading, lots of articles I still have some very basic questions:
We run a travel site that takes bookings. We have a need to organise our emails so that everyone can easily find every email regarding an individual booking, both incoming and outgoing. (And later we would add other channels like chat and WhatsApp).
It seems to me that Zendesk Support would do this job well. But throughout the Zendesk site there only seems to be talk of using Support for problems.
1) I assume that it would also be good for bookings, is that right?
Ok, so we set up Zendesk and start using it. A client then writes to our chosen email address (we will retain and use one of our domain email addresses) and Zendesk Support automatically starts a thread and sends us an email to tell us about the new thread. We then open the Zendesk console, and find the thread.
2) To reply by email to the client we then write a comment in the Zendesk console - is that right?
3) And presumably our email system gets a copy of the comment?
4) What happens to our actual email system? - We will be doing everything in Zendesk, so all the usual maintenance of our email inbox is not being done - marking as read, cancelling stuff, moving to other folders and so on. How do people manage the inbox on the original email server?
Thanks for any help on this.
Zendesk Support is a world-class site full of useful information. But
after searching for, and reading, lots of articles I still have some
very basic questions:
We run a travel site that takes bookings. We have a need to organise
our emails so that everyone can easily find every email regarding an
individual booking, both incoming and outgoing. (And later we would
add other channels like chat and WhatsApp).
It seems to me that Zendesk Support would do this job well. But
throughout the Zendesk site there only seems to be talk of using
Support for problems.
You are correct in that a plurality if not majority of use cases are
for customer contact centers which usually focus on addressing issues
after they arise. At the same time, I know Zendesk is used for a
variety of other use cases including in your space.
1) I assume that it would also be good for bookings, is that right?
Ok, so we set up Zendesk and start using it. A client then writes to
our chosen email address (we will retain and use one of our domain
email addresses) and Zendesk Support automatically starts a thread and
sends us an email to tell us about the new thread. We then open the
Zendesk console, and find the thread.
Yep, that sounds correct. Details on the mechanism for configuring
the Support Address and redirecting messages to Zendesk can be found
here.
2) To reply by email to the client we then write a comment in the Zendesk > console - is that right?
While it is possible to work from an inbox, Yes, the main emphasis is
on working in the Zendesk agent console.
3) And presumably our email system gets a copy of the comment?
I would suggest to check out some of the articles provided by Zendesk
about email. forwarding, SPF, email archiving
4) What happens to our actual email system? - We will be doing
everything in Zendesk, so all the usual maintenance of our email inbox
is not being done - marking as read, cancelling stuff, moving to other
folders and so on. How do people manage the inbox on the original
email server? Thanks for any help on this.
Basically, Zendesk will be used by agents to respond to communications
and guide the interactions, and the email box can be considered as
operational in directing emails as needed. Separately you can
configure email archiving as linked above.
Depending on what system you're using, Gmail has a built in connector
described here, details on Exchange here, or something else here.
What do you want the interaction to look like between it and Zendesk
and what does your current operation look like compared to motivation
for using something like Zendesk?
I have a Chrome extension which adds new functionalities to the Gmail interface.
I'm trying to create email "templates" which have a default header, footer and signature (using html, images & css). I want to open these templates in order to edit and send them, just filling the actual content of the email.
I was wondering if there is any way to open these emails directly into the Gmail Compose Window or something like that. Maybe there is a parameter to do this using the URL, like: https://mail.google.com/mail/?view=cm&fs=1&id=xxxxxxx.
I've tried loading the template using the body parameter, but it seems that it doesn't support html.
Any ideas?
Finally, I've found a way to open a mail directly into the "Compose" Window, ready to be edited and sent. It's so simple that I can not believe it takes me 2 days to figure it out:
Just use the url:
https://mail.google.com/mail/u/[accountNumber]/?zx=#[tag]?compose=[MailID]
accountNumber is useful if you have two or more accounts at the same time
tag its the mail list that you want to see behind the compose window (ussually inbox).
MailId ... well, the Gmail Message ID.
For instance, https://mail.google.com/mail/u/0/?zx=#inbox?compose=14bbb0dae14fec1f will open the inbox of your first account with a Compose Window opened and pre-populated with the e-mail data.
There is already a feature called "canned Response" in current gmail compose window which is probably solving the same problem that you are trying to solve with your extension.
well I am not sure URL has html support or not but I think it should not support it to protect user from cross-site scripting attacks.
you can also consider Gmail rest API if you want to compose gmail message with your own custom template but using this you may have to do lots of things from scratch.
I have had an issue with setting up my gerrit server. The machine has Ubuntu 12.04 LTS Server 64-bit installed on it. I am setting up git and gerrit as a way to manage source code and code review.
I require internal and external access to it. I setup a DNS that would work externally. However, during the initial setup, i left the canonicalWebUrl to its default value. It usually take's the machine's hostname (in this case it was vmserver).
The issue I was running into is exactly as explained here https://stackoverflow.com/questions/14702198/the-requested-url-openid-was-not-found-on-this-server, where after trying to sign in/register account with OPEN ID, it was saying url not found.
For some reason, it was changing the url in the address bar from the the DNS i setup to the CanonicalWebURL.
I tried to change the canonical web url in the gerrit.conf file found in etc of the gerrit site. After restarting the server, however, we were able to see the git project files present as they should be, but the account that was administrator seemed to no longer be registered and none of the projects were visible through gerrit.
I was wondering if there was a special procedure to changing the canonical web url in gerrit without disrupting access to a server?
any help or information on canonical urls would be much appreciated as i cannot find too much information on them.
edit:
looking deeper, i found some information that is way over my head regarding "submodules"
i do not understand if this is what i am looking for or not.
https://gerrit-review.googlesource.com/#/c/36190/
The canonical web url must be set, and it sounds like you have done that correctly.
I suspect the issue you are seeing is caused by changing the canonical web url - some OpenID providers (Google being the big one) will return a different user ID based on the URL of the request. This is a privacy thing and cannot be changed. So previous users will now show up as new users and won't be in their old groups (Administrators group in this case).
If you don't have many users, it might be easiest to migrate them by hand. You can modify the database to map the new user ID to the old user account.
One issue I'm seeing with Devise is that confirmation emails can go to the spam folder. If the user could simply respond to the email, that would serve to confirm the email address and it would train gmail that the sender is not spam.
Any recommendation on if this is worth doing and how would I do it?
Or maybe there's a much easier way to avoid having sent application mails go to spam?
I've been having the exact same issue, and after a long night I believe I have it sorted out.
1) Make sure you have an SPF record set up for your domain.
2) Set up DKIM on your mail server and put your public key in your DNS (TXT record).
3) Make sure your html email is properly formatted ( I had to add the html opening and closing tags to mine, Devise did not do this by default).
4) The last piece of the puzzle was making sure I was sending both plaintext and html MIME parts in my emails. Just creating an additional plaintext 'text.erb' file for each of my mail views seemed to do the trick (Rails auto-magically picked it up and constructed multipart emails for me).
You can verify 1 and 2 are setup right by viewing the 'original' email within Gmail and making sure you see something like "spf=pass" and "dkim=pass" in the headers.
A friend informed me about a service called SendGrid (and I'm sure there are other service providers that do exactly the same thing) after I had spent nearly an entire night going from WTH is DKIM? -- to getting way more familiar with SMTP, DNS, and postfix than I ever wanted to be. But it works now, and I'm probably too cheap to pay for a third party service anyway :)
This is not Devise's fault. Devise actually follows the best practices concerning confirmation of email address.
I believe you fall in the category of bulk email senders, and that you will have to follow quite a few guidelines to sort this out.
I would advise you to go through Google help pages for more information on how to fix this:
Configuration help: https://support.google.com/mail/bin/answer.py?hl=en&answer=81126
Help wizard: https://support.google.com/mail/bin/static.py?hl=en&ts=2696779&page=ts.cs
I need to check email accounts whether exists or not, I need to do that using Delphi and Indy (if possible)
I have a windows database for ERP system and I need to make sure that the customer enter valid email into the system so I can send to my customer the quotes they request.
I tried to test on yahoo and google using send commands HELO, MAIL and RCPT but no success.
Mail servers have to protect themselves against spammers and others with malicious intent. They are not going to give up their secrets easily. It is common for mail servers to be configured to black hole messages sent to non-existent recipients. They don't respond to the sender saying, "sorry, that user doesn't exist, please try again."
So, if you want to verify whether or not an e-mail address has a human behind it I think the only way to be sure is to send an e-mail requesting a response.
You have to ask your customers to confirm their email address, i.e. entering it twice to reduce misspellings, asking to register and sending an activation link and so on. State explicitly they need a valid email address: if they're asking you a quote why should they enter an invalid address? But be aware some people may use disposable email addresses to protect their real ones.
You have no way to check if an address really exists just asking its server. Due to the large amount of spam and techniques implemented by spammer to harvest and clean their addresses lists, most servers are setup to defend themselves.
That's why I suggested to "be polite". I am sorry if you got it the wrong way, I was just telling you that if your application shows a "spammer-like" behaviour (and your previous version of the question was much unclearer about your aims), it can lead to your IPs being blacklisted. Then you can have much more troubles to send quotes to customers.
You may try ICS components, an open source library with good examples (see SMTPClient).
So this library or another one will not tell you if an email account exists or not because it's depending on the way the host answer to the commands about a non existent account.
In ICS, when the command have been sent you may have to manage an event : SmtpRequestDone(Sender: TObject; RqType: TSmtpRequest;ErrorCode: Word);
Where ErrorCode is the Error code (ie 550).