I am working on an Opt-In /Opt-Out api that integrates with Twilio. The way our Opt-In/Opt-Out works is each company (our customer) signs up for one or more Twilio phone numbers and their customers can opt-in/opt-out into these numbers.
When Twilio receives these opt-in/opt-outs we want Twilio to call us into a webhook URL.
So my question is: how do we register these callback URLs? Do these have to be defined at the time when each company signs up for a phone number? If so whats the API end point for that?
These numbers can be added by different companies at any time. Please advise how to do that. We already have URLs defined for sending and receiving SMS messages with Twilio. In this case we first send the message to Twilio and we specify a callback url in that. Can the Opt-In/Opt-outs work with these already registered end points?
All the phone numbers these companies sing up for are created as a subaccount under us. So is that fine with Twilio and can Twilio call us back on the already registered end points (URLs).
If you have any documentation on how to set up an Opt-In/Opt-Out,please include that. I couldn't find one anywhere. The API method we use for creating subaccounts when companies sign up for a phone number is CreateSubAccount and there is no parameter to specify an call back endpoint URL. I tried contacting their support but they haven't gotten back to us yet.
Twilio developer evangelist here.
I'm not sure exactly what you mean when you say "When Twilio receives these opt-in/opt-outs" as the only thing you will get webhooks for is when a number receives an incoming SMS (or phone call, but we're talking SMS right now).
You can set a different SMS webhook URL per each phone number using the API when you buy the phone number. As part of the POST request to the Incoming Phone Numbers resource you can add the optional parameters SmsUrl and SmsMethod.
Once you have purchased the number, you can also update the webhook URLs for it, by POSTing or PUTing to the instance resource, using the same parameters.
Let me know if this helps at all.
Related
I have Twilio integrated with GoHighlevel. I am trying to get inbound SMS responses to appear in the GHL contact. Outbound messages are functioning and logging correctly, but not inbound. Can anyone assist?
Twilio developer evangelist here.
I've not used GoHighLevel, so this is a bit of a stab in the dark.
Incoming messages to a Twilio number trigger a webhook (an HTTP request) to an application to notify the application. If the webhooks aren't set up correctly, then those messages won't make it to the other application (though they are all stored within Twilio).
I would recommend you log in to your Twilio account and check the settings for your numbers. You want to ensure that your numbers have a GoHighLevel URL setup for incoming messages.
In one of the GoHighLevel support topic videos for Twilio I spotted what the webhook URL should probably look like.
https://api.gohighlevel.com/twilio/incoming_message
Check your numbers, make sure they have something like that. And if it is still not working then I would contact GoHighLevel support to find out what the correct settings should be.
I was tasked with writing a web app which would allow customers to type and send a message on their browser (mobile or desktop) to a business. I was able to achieve this using Twilio, however the business requested that they received the messages from the customer themselves and NOT the Twilio number.
Basically, they want to establish a connection between the customer and the client via SMS
This is the way I forwarded the message:
Customer Browser -> Twilio -> Business Phone
The SMS body would include customer message, name and phone number.
The problem with this approach is that the business employees want to be able to simply press "reply" on their phone messaging app and connect directly with the customer instead of receiving the text message from a Twilio number, and starting a new message to send to the customer (apparently this doesn't integrate properly with their database).
Is there a way to send an SMS from a Twilio number but appear as if it was sent from a customer number? Hence, change the "from" / "reply-to" number.
Thank you.
Edit: I think its possible that I request and authorize customer numbers to my Twilio account. However this would mean storing customer phone numbers and I'm not sure if I have the permission to do this.
This is how you send a message (NodeJS):
client.messages.create({
body: 'Hello from Node',
to: '+12345678901', // Text this number
from: '+12345678901' // From a valid Twilio number
})
The from attribute MUST be a valid (authorized) Twilio number. Hence why customers would need to give away their number in order to become valid.
In my opinion, this is not possible and that is very good so. Think about the implications if you could just send a message from a number that you don't own. Furthermore, it is not optimal if you would request access to your customer's phone numbers. However, you could use the Twilio proxy service in order to set up the conversation between the client and the customer. For more information please visit the proxy docs. It is still in Beta but works reliably IMO.
You cannot.
Even with the authorized numbers feature, it requires an opt-in via a phone call or SMS response which your customer would have to field.
Perhaps allow a customer to include their number in the message body, which with modern phone's is as simple as clicking the number to bring up the ability to message that number
For more info see here twilio docs
We have the need to open an SMS conversion between clients and service providers. The thought is to send an initial request to the provider with a message from the client and then have the provider reply (and converse) directly with the client.
I've looked in the quick starts and the API docs but I don't see any clear pathway.
Am I missing some thing?
You can use a product like Twilio Conversations for that purpose. You add both as participants into a conversation. They communicate to each other via their assigned Twilio Proxy numbers.
Introducing Twilio Conversations: Now, every message becomes an invitation for a conversation
Using Twilio Conversations (Using Conversation You Tube Video - Signal 2019)
We are setting up a chat bot through Dialogflow. A user will receive a weblink to the bot in a call or SMS sent through twilio. I'm wondering if it is possible for us to set up an HTTP get request to twilio in fulfillment so that we can set a context parameter to the user's phone number in the fulfillment inline editor in Dialogflow.
I took a look at twilio's api docs but could only find information on HTTP requests regarding numbers purchased or available for purchase through twilio.
So to clarify: in Dialogflow's fulfillment inline editor, we want to set a context parameter equal to the user's phone number that twilio called or sent the SMS to with a weblink to our chat bot.
Thanks!
Twilio developer evangelist here.
If I'm understanding right, you want to send a URL to a user via SMS (or over the phone?) which will link them to a web based chat with your bot. And you want to be able to link that chat back to the original phone number?
If that is the case, then the first thing that comes to mind for me would be to create a unique URL for each phone number you send this message to. If you store a link between the URL and the number it is sent to in a database somewhere, then when th euser clicks through to it you can recover the phone number and apply it to your Dialogflow context.
I don't believe you need to make any requests to the Twilio API for this aside from sending the initial SMS.
I hope this helps.
I have twilio account and it is upgraded.I have IOS application where from customers number the call will be send to many number so it mandiate to verify the number of the user? and if Yes could any one please let me know if there is any automatic verification process to verify that number without disturbing the customer to verify manually?
Twilio developer evangelist here.
You can verify caller ids via the REST API using the Outgoing Caller IDs resource.
Essentially you make a POST request to that endpoint with the number you want to verify. Twilio will respond with a code that you need to show the user. Twilio will also initiate a call to that phone number asking for the user to enter the code. Once they have done so correctly, the number will be verified.