Push notifications don't appear when iOS is on lock screen - ios

I am having a problem letting the OS show the default push notification banner while the app is running but behind the lockscreen.
Test Case:
Open the app.
Press on the power button.
Send a push notification from the server.
Current Behaviour:
The phone's screen just turns on.
No notification banner appearing on the screen.
Expected Behaviour:
OS Notification banner to appear on the screen.
Tested on:
iOS 9 & 10
NB. Push notifications are sent, delivered & displayed otherwise than the above test case..

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An Parse employee answered this question:
It's rare, but can happen when an app sends a lot of similar
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See here: https://groups.google.com/forum/?utm_medium=email&utm_source=footer#!topic/parse-developers/Zo3xBRLWttc

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