Just wondering if anyone else is having this issue. I'm unable to drag and drop screenshots (which as 100% the right size) into the new iTunes Connect media uploaded - whether it's on the main app page or in the Media Manager.
It just says that it's already using the 5.5-inch shots (of which there are none) and won't give me the ability to upload.
Interestingly, if I uncheck one of the smaller sizes I can drag screenshots to those just fine.
Screenshot of the issue:-
When I update the version of my App, also encountered the same situation. After trying various methods, the solution is found.
upload a screenshot of the non-primary language,
change the primary language,
modify the non-primary language screenshot,
change back the primary language.
Yeah Succeed!!!
There seems to be a bug in iTunes Connect that causes the 5.5 inch iPhone (and 12.9 inch iPad) screenshot upload to act identically to the smaller sizes in that it's disabled unless you choose to use a separate screenshot for that size. Except that the checkbox that allows you to do that is hidden in the largest device size in the group (iPhone/iPad). The bug seems to affect some combinations of localizations.
Right now you can play around with the languages as suggested in Bo Lin's answer, file a bug report to Apple, try to enable the screenshot upload if you're skilled at Angular.js (and I'm not sure if it's actually even possible), or just wait.
You only have to upload 5.5 screen sizes and 12.9 sizes screen shots
(Portrait)
5.5 screenshot size : 1242 × 2208
12.9 screenshot size : 2048 × 2732
Related
While trying to add Review Information for my In-App-Product I upload a screenshot (successfully) that is 1280x800, no alpha.
I then go to click "save", and it gives me an error message such as:
You must upload a valid screenshot
Your Screenshot must be a valid size. Learn more
No further information is given. As far as I can tell my screenshot is valid.
I've tried both Firefox and Safari.
I would like to add to the accepted answer because regurgitating the documentation does little to resolve actual problems.
After taking a screen shot of the app on my device for in app purchase review and it still didn't work, I did some investigating.
After you attempt to upload a screen shot and see the error to upload a valid size, you can open the browser inspector to see the error details. The image MUST be one of these dimensions:
accepted resolutions found in console error
Something else I didn't realize is when taking screen shots with command-shift-4 on macbooks, when you hold it down for the drag you can see the actual dimensions of the screen shot you are taking, but for some reason it saves it as DOUBLE the size. I ended up taking a screen shot where the cross hairs of the screen shot say 320 x 480 resulting in a saved png of 640x960. It has to be one of the pre set sizes in order for image upload to accept it.
After banging my head on a wall for a couple hours I figured this out, so I hope this helps others .
Upload screenshots of 1242×2208 resolution (iPhone 6 Plus).
If your app is the same across device sizes and localizations, you can
use the highest resolution screenshot for each device type; this set
will scale appropriately for other device sizes when viewed on the App
Store in each localization available in iTunes Connect. For example,
if your app supports only the iPhone, you can provide 5.5-inch display
screenshots and you do not need separate screenshots for the 4.7-inch,
4.0-inch and 3.5-inch displays.
See Screenshot Properties section here for details
Screen shots of the simulator taken via Command + Shift + 4 or screenshots taken using a real device (even latest iPhone 11) are not accepted by App Store Connect.
Instead, use your Simulator in the latest & biggest device mode (currently iPhone 11 Pro Max) and use simulator's menu:
File > New Screen shot
Or just press Command + S.
It saves the screen shot file to the desktop. It will be accepted by App Store Connect.
PS: Just for the sake of more info, this question is related to this one: iTunes Connect Screenshots Sizes for all iOS (iPhone/iPad/Apple Watch) devices
screenshot of the in-app purchase as it appears on the device. This screenshot is used for Apple’s review only and is not displayed on the App Store.
Screenshots requirements are outlined below:
iOS requires at least 640 x 920 pixels.
tvOS requires 1920 x1080 pixels.
macOS requires 1280 x 800 pixels.
After you upload an app review image, you can replace it, but you can’t remove it. You can’t update the screenshot while you in-app purchase is in review.
You are uploading screenshot of wrong size. It must be of at least 640 x 960 or any other size that inherits the iPhone screen size in 2x or 3x dimension.
It better you upload screenshot of your iPhone.
Apple Doc Reference
Run this app into iPhone 8 simulator.
Then take a screenshot using the simulator.
This is how my screenshott upload worked.
Here's what the error looks like for every single image file I drop into iTunes Connect for my app screens.
Here is the list of image sizes that supposedly will work (when you click that Learn More link you see this):
Here are the details of the screenshot I grabbed using Command-S while simulator was running. Notice that the size seems to match one of the required dimensions. That was while running an iPhone 6 simulator.
Here's another one I tried with slightly different dimensions that is supposedly acceptable also, but fails. I have tried numerous ones and none will upload.
This one's while running a 5s simualtor:
This is really annoying since I'm just attempting to release my app but I'm stuck on this (should be) simple thing.
Any help is greatly appreciated.
Thanks
An iPhone 5 is a 4 inch display, not a 4.7 or 5.5 inch display (iPhone 6 & 6+). The images you have meet the requirements for a 4 inch screen shot, but you are attempting to load these images for the 5.5 inch display.
You can either upload an iPhone 6+ screen shot and iTunesConnect will automatically scale this image for other screen sizes, or you can select "Other sizes" in iTunesConnect and upload specific screenshots for the specific sizes.
According to this article you can submit a single screenshot size and have iTunes connect generate screenshots for all other screen sized.
I tried uploading a single set of screenshots under the "Submit for review" screen" but unfortunately I was unable to make it work..
What am I missing?
Itunesconnect doesn't generate screenshot for other size rather it uses one size screenshot for all iphones and one size for all ipads that "you" upload.
What you need to do is
Go to itunesconnect and click on "Media Manager" for your app
Lets say you are making a iphone only app then upload screenshots for size 5.5
Make sure the check marks next to "4.7", "4.0", "3.5" tabs are checked.
This means that once your app is approved then on App Store will use your 5.5 screenshots and display them as previews.
Similarly if you are making an iPad app then
Upload iPad Pro "12.9" display screenshots
Make sure the box next to iPad "9.7" is checked
That's it you are done!
Well I made Screenshots for 5.5 inch and iPad Pro, and it scales down to the other devices. Instead of you having to make screenshots for 4 different sizes you only need to make 1 for iPhone and 1 for iPad.
Once you upload for the 2 sizes ; You need to go into your "Media Manage" in itunes connect, and tick "Use 5.5inch display" for all the empty screenshot sizes. or you'll get some annoying errors.
It really does make life easier :)
Yes, but you must provide top resolution Screenshot in order to be able to scale-down.
So be ready to submit iPhone 5.5 and iPad Pro 12.9, then yes, you can use these two for all devices.
Apple information is kind of misleading.
Getting "There are one or more errors on the page" but unable to find the exact error.
Here is screenshot
Edit 1
I am trying to upload iPad screenshot with dimension 1536 x 2048 pixels for hi-res portrait (full screen) maximum with Locked but I am getting strange error, given below
Note: I have tried uploading image from both chrome and safari but getting same error
You are getting this error because ITC has recently changed rules for uploading Screenshots.
Here are few things you should keep in mind :
iPhone:
For iPhone you must upload 1 set of screen shots for 5.5 inch device (1242x2208 size)
Kindly take a note that 1 set means you can upload 5 screenshots
You can upload screenshots of other devices from media manager. But only if your application have localization feature & you need to show other language screenshots
iPad:
For iPad you must have to upload 5 screenshots of 12.9 inch iPad device. (2732x2048)
You can upload screenshots of other devices from media manager. But only if your application have localization feature & you need to show other language screenshots
Now in your case i can see you are trying to upload iPad retina screenshots but its giving you error message.
Simply follow this things:
Ask designer to create one splash screen for 2732x2048 size & upload it. As because we can add minimum 1 screen shot so you will be submit the application by 1 screenshot only.
If you have added other device screenshots from media manager than make sure you have localization feature & in that case you have to select other language. Other wise remove that screenshots.
Important Note:
I already tried the same solution & got approval for my app. So its a tried & tested solution & its not on basis of assumptions.
Hope it will help to everyone.
This error maybe thrown if you didn't delete the screenshots of the small screens before checking the boxes Use 5.5-Inch Display and Use 12.9-Inch Display in Media Manager
If so ..
Uncheck all the boxes in the Media Manager
Click save
Delete all the screenshots of the small screens
Click save
Check all the boxes
Click save and then submit the update
Hope this will be helpful ..
If you are using the simplified screenshots where you are ONLY providing the 5.5-inch or 12.9-inch display screenshots, then make sure you go into the Media Manager and have the check enabled for "Use 5.5-Inch Display" or "use 12.9-Inch Display" for your screenshots.
iTunes Connect will not know use the 5.5-Inch screenshots by default for the other screen sizes, so you need to let it know to use them.
I encountered the same error and fixed it by changing the category of my App in App Info from "Magazines and Newspapers" to Business... I have no idea why.
I purchased an app, attempted to update the info on the dev panel and when I try and save I'm receiving the following error
There is an error for 1 of your localizations.
It shows the error location but I don't know what the issue is.
This error can also occur if you have not deleted smaller, older size screen shots before checking the box in Media Manager to use new, larger screen size shots for that smaller size.
So if you are submitting a new version of an iPad app and you want your new 12.9 inch display screen shots to act as your 9.7 inch screen shots, you need to delete the old 9.7 inch screen shots before checking the box "Use 12.9-Inch Display."
If you left any of the URLs empty, especially the Privacy Policy URL, then the Localization error appears. If you insert an URL, then the app may submit for review or else the Localization error shall disappear in the least. Please ensure that the URL is genuine, lest Apple delay or even reject the submission.
This message will appear if you have not provided a screen shot for every size iPhone and every size iPad (if you support iPad). The fix is in the Media Manager and if you do not have a screen shot for some size device, check the option (to the right) to use another size screen shot for this size device.
I experienced this issue when trying to add a new localisation.
In my case, the problem appeared to be that the Keywords section was blank (and not even present on the UI, making it very difficult to realise what the problem was).
Apparently, to add/alter keywords, you need to upload a new binary. :-/
I had the same problem with the localisation error "there is an error for 1 of your localizations"
After googling the i came to know is that if you have missed any screen shots for ipad or iphone it will produce the same error
Need to add the screen shots from here
https://developer.apple.com/library/ios/documentation/LanguagesUtilities/Conceptual/iTunesConnect_Guide/Appendices/Properties.html#//apple_ref/doc/uid/TP40011225-CH26-SW3
Best Luck
Ensure that you have at lease one screenshot per device. Just submit one set of screenshots and one optional app preview for the largest device size within a device family
These days you get this error when screen shots for certain screen sizes are missing, which is misleading.
You could have largest screen/resolution screenshots and set the lower size/resolution screen shots to use those(there is a checkbox for this on the upper right corner of the pane) to fix the issue.
In my case I had two language localizations. Not sure how that happened. I deleted one and it worked. You have to follow the exclamation in the red circle. Wherever it is, your problem is.