At our company, we are working with several aliases. The current situation is that one team of 10 has two aliases. In SalesForce, they would like to put the link to specific emails so that anybody out of the team can open an e-mail related to a claim for instance.
In the e-mail's link, there's the "/u/0" part that identifies the mail gmail account (firstname.lastname#...), but it seems that the aliases have a different number for everybody.
So to be clear when they open the same mail in the shared alias, the e-mail ID stays the same in the URL (logic) but the digit after the "/u/" changes for everybody.
Is there a way to generate a URL that will open the e-mail independently of the person that clicks on the URL ?
Edit:
I'll try to be clearer. Our Customer Service Center employees all have two e-mail adresses: an individual one, and a delegated one. Customers will send e-mails to the delegated one (accessible by all employees). So what we would like to do is copy the link of the e-mail into SalesForce so that any employee (who has access to the delegated gmail) can check the e-mail. But, as explained above, as the individual gmail adress is always identified by a "0" after the "/u/" chain in the URL:
https://mail.google.com/mail/u/0/#inbox/156b821f776b6d4a
the delegated gmail adress is identified by a number that differs depending on the person. So employee A will have "/u/144/" as link to the delegated gmail, another employee will have "u/345/ as link to the delegated gmail. This makes it impossible to access the e-mail by clicking the link...
Hope this little case-study makes the issue clearer.
Thanks in advance
Julien
I'm trying to do this too.
I think the only way (outside of paying for the Google business email system) is to have a database of user IDs that link to each user's gmail delegate URL.
I have a system that allows about 6 or 7 users to login, however they all share the login details (it's a small website, with no important information stored). I will have to force them all to have separate login details, and then have a lookup for their gmail delegate URL.
If you have a lot of staff, then you'd have to get their buy-in. Maybe send a global email around that links to a simple web form, that takes them through how to enter their delegate URL. Then store this in a database, with their own personal email (the other gmail account). You should make the form validation strict, so no garbage gets entered. For users who get stuck (fail validation for entering a valid gmail delegate URL), ask them to email support. 95% of staff should be able to handle this. The other 5% would just be an exercise in patience, in getting the rest of the data.
Related
I received from Google the following instructions to add Logos for Non-Gmail Accounts:
These instructions explain how to add a logo, or avatar, to a non-Gmail email address, for example mailer#mycompany.com. Once added, all emails from that account will show logos on all three Gmail clients: Android, iOS, Desktop
In a new incognito window, visit
https://accounts.google.com/SignUpWithoutGmail
Create a new account using the non-Gmail email address. You will be
required to enter a passcode sent to this address, so be sure you
have access to read this address's email.
Once you're logged in to the new account, visit
https://myaccount.google.com/personal-info and click on "Photo" to
change your profile picture.
You'll immediately see the new logo on desktop Gmail, including on
email already sent. Android and iOS clients will take 24 hours to
start displaying it. You can change the logo whenever you wish, but
again it will take 24 hours to update on mobile clients.
I can't follow this instructions because the sender email address of our email marketing communications only exists as a sender for our email marketing tool (SFMC = Salesforce Marketing Cloud). It means that we don't have and inbox associated to it, so we won't be able to retrieve the passcode mentioned on the step 2 above.
NOTE: I can't configure the domain in order to have an inbox because it will break our email marketing platform configuration.
Is there any other way to validate that I am the owner of the subdomain (instead of receiving a passcode)? Maybe adding some TXT record to the DNS?
As far as I am aware this is the only way to add the sender image in Gmail, since this is the only way to run through the verification.
Can you explain a bit more why adding an inbox would break your Marketing Cloud configuration?
Alternative your alternative is to use BIMI record, it`s valid for the many of ESP including Gmail: https://www.emailonacid.com/blog/article/email-marketing/bimi/
I purchased a domain name, and it looks like it was previously used by someone else. When I try to create a Google account with my own email address info#mydomain.com, Google tells me it is already taken. So I try to recover it. I must do either one of the following steps:
1. Logon with a known device
2. Logon with a known password
3. Send an SMS to a mobile number which is registered by the previous owner.
Since it is my domain, which I purchased, I have access to all my emails for that domain, but still Google don't allow me to take over this email address into a new account.
Google might be saying that either:
The Google domain name that you are trying to use has been taken by someone else
Your domain has been stolen or hacked
You must recover your account
You are assuming that the third one must be true, and that might not be the case.
Also, you must login with an account that is part of your domain. If the email you used is not in the domain, you must login into a domain email.
We are tracking a forgot password workflow action using adobe site catalyst. The flow happens something like below
User requests for forgot password
He provides the email address and clicks on create new password
New password generation like is send to his email address
User clicks on this link and generates a new password
First 3 actions occurs in the same browser. The 4th activity can occur in the same browser or a different browser. Because of this, site catalyst considers that user as a different one (different visitor ID) and considers that as a totally different visit. Ideally the number of users who completes activity 4 should be less than that completes 1,2,3.
But for us, we are seeing more users who completes activity 4 which could be because of this different visitor issue.
Can someone please suggest a better approach to solve this?
You might want to try overwriting the Visitor ID.
I do not know how your site works in the backend, but generally, and theoretically (as I have yet to be asked by clients on to implement this):
Extract the Visitor ID when the user provides the email address and clicks on create new password. You might want to check the appendVisitorIDsTo (Cross-Domain Tracking) function out and see how the Visitor ID query parameter is implemented.
Send the Visitor ID along with the email address to your backend controller that spits out the template forget password email.
In the template forget password email, append the extracted Visitor ID as a query parameter in the reset link.
In DTM (if you are using DTM), modify your Marketing Cloud Visitor Service tool enable this configuration: overwriteCrossDomainMCIDAndAID.
When the user clicks on this reset link, the Visitor ID should be the one that is initially created for the user.
You might want to read this answer as well.
I'm relatively new to Rails and would like to place a button on the admin-only part of my website that will open my company gmail account with the addresses of all of the registered users pre-populated in the 'bcc' field.
I almost have the mail_to helper working for this purpose except the mail_to link opens my personal gmail account instead of my company account.
Is there a way to use rails to trigger the log in to a specific gmail account and to pre-populate the "to" field as well?
I think, the link opens your personal gmail account just because you have it open in another browser window or tab.
AFAIK, Gmail does not allow to open different accounts in different windows at the same time. (Probably I miss something.)
Therefore, to make link open your corp account regardless of everything, the link handler should forcibly log out the current Gmail session and start a new one.
I don't think that you really want this behaviour (I mean closing the current session in such a rude way).
I want to provided "Email a friend" functionality to my site. I have a ASP.MVC site and I am using GMail as our provider (google apps for business).
So, a user will press my "Email a friend" button and be asked to enter their "reply to email address" and the persons email the wish to send the email to. I then use our log in credentials to send the email. The problem is the the "reply to" address is changed to the credentials address.
So bob#home.com wants to send an email to tom#home.com. He enters the correct email addresses for both tom and himself. But when tom get the email its reply to is "sendingsite#gmail.com" which are the log in credentials.
I have done some research on this and as far as i understand this is not possible in gmail.... I believe.
My question is two fold.
Is this possible in gmail?
If not, how would i go about getting this functionality?
I know there are third party tools which do this and are free etc but we dont want to use these due to privacy issues.
Is this possible in gmail? AFAIK it is not possible to change the FROM address to anything that is not either the google apps account name for the SMTP settings or an alias of it. I believe you can change the REPLYTO address. In System.Net.Mail.MailMessage, there is a ReplyToList property. Are you setting the replyto there?
If not, how would i go about getting this functionality? Try something besides gmail / google apps for business. I have heard good things about SendGrid.
Also be careful with this. GA4B has a limit on the number of mails that can be sent in a specific time period. If you violate this, G will detect that you are abusing the service and lock the account you are sending mails from. They intend their service to be used by people, not machines, to send mail. All it takes is 1 automated attack on your send-to-friend page to disable your GA4B account, so consider a captcha or some other human-proof widget.