We are running JIRA 4.1.1 and had an employee who moved elsewhere in the company. We still need his issues in JIRA so we can't completely removed him. Is there anyway to make it so he won't still receive emails/notifications?
I need a solution other than changing the email to an unused or invalid email address, because this will start eating up log space in JIRA
Thanks.
If he moved to another role, his tasks and responsibilities should have been taken over by someone else.
Make a bulk edit and assign that new user to the given issues.
With bulk edit, you can change reporter also.
Related
I am running Azure DevOps 2019 RC1 with an Inheritance Collection and a new Agile project.
I have a requirement that when a user creates a work item (task/issue), they must automatically be added as a follower of this work item. How can I achieve this? I have look in the rules for the work item under process customisation but it doesn't appear to be possible this way.
We are using the tickets to track issues. Whoever discovers the issue raises the ticket. The basic requirement is that anyone who raises a ticket should be automatically notified of its progress, even though they are not responsible for the development or testing.
Currently the work around is telling the user that when they create an issue they must click the Follow button, but it is easy for them to forget and then lose their updates. It seems like a very simple customisation so maybe I'm missing the obvious.
Thanks
I think you can't auto follow things currently, but you can add notification setting that will send automatically emails when work item is updated. To do this, go to Project Settings > Notifications page and create new subscription. Select "Work/A work item is changed" and put "Members of ... team by role" in Deliver to selection. Set roles to "Created by" and untick the "Skip initiator".
Your problem would be addressed precisely with the feature requested in the official Azure DevOps' feedback platform here:
479189 - Automatically follow work items I interact with
(That page also mentions workarounds, including per-team one answered here, and a per-person alternative. See this comment. The shortcoming of both is that they don't allow to you to unsubscribe for selected tickets.)
I am using a jira mail handler to automatically create tickets whenever email comes to a particular mail id. However many of the users who are sending mails are part of jira users and jira will create the issue with creator as their name. Later looking at the tickets is there any way to identify whether the ticket was created from email or the user manually created it. Thanks in advance
I think, it is not possible automatically. What about using a extra customfield? this way you can fill that new field, with the value you want: one for manually opened tickets, and another for email opened tickets. You can show or hide this field, and this would allow you to look for manually opened using jql (even it is not your first need :) )
For making it more visual, then you can use a bit of proggramatic magic and represent the values with icons or wahtever.
Let me know if it is not clear or if you need help for adding the new field or whatever.
Edit: the easiest way for doing this could be add to every issues opened by mail, at the begining of the summary something like "from mail:" and then the real summary. Anyway probably better if you customize the handler or create new one
Regards
I'm looking to reproduce the Jira watch functionality in TFS 2013. In Jira, you can click a link to watch an item and thereafter you will be notified when anything on that item changes.
I know on TFS you can:
be emailed if anyone changes a bug you are assigned to
manually email a bug to anyone at any time
Create a custom report and pin it to your home page to notify yourself of things (like this maybe?)
I can imagine creating a new field that will accept multiple users and creating a custom email notification to notify everyone in that list if the work item changes. But that seem like a whole lot of work and I'm not sure were to start if that is the way do do this.
What's the easiest way to get functionality like watching a work item? If it's easy and similar to the Jira functionality that is better for me than exactly the same and hard to do.
Sure, you can setup email alerts based on many different criteria, including what you asked for.
You need to go to the Alerts section, and create a new custom alert, and you can put in the ID of whatever work item you want to "watch". By default it includes the clause AuthorizedAs <> [Me] which will make sure it doesn't email you for changes that you make, but you can remove that clause if you'd like.
I`m using Redmine for work in my company and I need some solutions (plugins) for:
Advanced email config (user must have ability to mail when status changes and when assigned user changes)
Fetch email and create ticket
When ticket is closed should automatically change work progress to 100% done and change due date
Fetch email and create ticket
Simple methods for fetching E-Mails an create Tickets direct included in Redmine.
http://www.redmine.org/projects/redmine/wiki/RedmineReceivingEmails
when you need more options this plugin give you customer support, E-Mail notifications and many more.
http://www.redminecrm.com/projects/helpdesk
I think that the Stealth Mode plugin could be used to help satisfy your first requirement.
http://www.redmine.org/projects/redmine/wiki/PluginRedmineStealth
https://github.com/teleological/redmine-stealth-plugin
It requires the user performing the edit to remember to enable stealth mode first. (And they need to remember to disable it afterward!)
I've been reading some feature request-style threads in Atlassian's own JIRA install on how to disable (not remove) users in JIRA, and their suggested solution involves a series of UI actions. For the number of users that our organization supports, this needs to be automated with the rest of our employee account provisioning logic.
I've been looking in the JIRA database and found the membershipbase table, but simply removing records from here WHERE USER_NAME="$username" doesn't seem to have a completely successful outcome. When I go to the User Browser in the Administration section and look up that user, groups still appear for the user.
Does anyone have any experience with this that could point me in the right direction on any other tables I need to modify?
Thanks in advance,
-aj
Maybe you should take a look at Atlassian's Crowd. Even if you don't use SSO, it may help you to integrate with your existing infrastructure for handling authentication and authorization (i.e. groups) centrally. It also provides an administrative frontend that is designed for the corresponding tasks.
You could have a look at the EditUserGroups.setGroupsToLeave() method. As far as I remember, users need to be in the jira-users group to log in. So, if you remove this group from the user, it may be effectively what you need (not delete but deactive user acount).
If this does not help, I'd look into the source code of JIRA (which is available for all types of licenses afaik) to see which tables are modified by the above method.