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I developed an app for the company who sells professional e-books by their website. In order to keep the content in sync with web data, app enforce login/registration and without that doesn't provide any functionality.
This is the reason why it has been rejected for Review Guidelines 17.2 Apps that require users to share personal information, such as email address and date of birth, in order to function will be rejected
My question is: is there a way to convince Apple to accept an app?
It is directed to the very specific proffessionals.
In the future the company want to add the possibility to sync books available on their website.
Also the books bought by in app purchase would be available on their website for the user account.
Isn't that enough reasons for Apple to accept this app? My client strongly want to have an account based app, the whole system was designed for that.
There is possibility to track user by udid but still it is not good solution because it is deprecated and Apple rejects apps using UDID for tracking reasons.
Does anyone have similar situation recently?
You say:
"app enforces login/registration and without that doesn't provide any
functionality."
Apple says:
"Apps that require users to share personal information in order to
function will be rejected"
So the answer is kinda obvious.
The app should provide (at least) some basic functionality without sharing personal data.
Maybe some book previews? 1 or 2 free books? App info? Why not apple's-bookstore? Does the website (before seeing anything) force you to signup too? Otherwise just make a web-app.
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I am currently making an app using Tinder API. It's very similar to those auto-liker apps that leverage Tinder API as well.
My app was rejected on the ground that the user is not presented Terms of Use Agreement before accepting to send login info to Facebook for use of Tinder token.
Now that is fine, but Apple also called me and said that
"There are rules not written in guidelines, and we do not accept apps that use unofficial APIs and scrapes websites that you do not own."
I checked the guidelines, and only things written there are that
Do not use unofficial API - I interpret as non documented iOS API.
Do not scrape Apple websites
Furthermore, there are dozens of Tinder auto-liker type apps, and yet more apps that scrape third party websites.
Why is the Apple review team telling me those things?
Has anyone else ever heard from the AppStore review team that:
We can only use "Official" APIs
We cannot scrape third party websites
There are rejection rules that are not written in the guidelines.
Any feedback is appreciated.
EDIT
The point here is that is there an unofficial non-written rejection
guidelines. I believe that is a gray issue since it can be grounds
for lawsuits and I want to get experiences of other developers if
they have received similar explanation over voice calls.
From my experience, any app that provides login-registration to users, needs to have a Terms of Service and a Privacy Policy page displayed to user before registration. Just add these 2 and resubmit the app for review.
Ok so after three phone conversations with Apple, the rejection reason was made more clear. It has nothing to do with "non-written" guidelines... there is no such thing. I am not sure why the reviewer mentioned in one of the conversations.
Basically I was exposing some data for Tinder users gained for API in a certain way, and Apple thought that I needed to gain their consent. Now, the other Tinder users are not users of my app, so it is impossible to gain their consent. That was the real rejection reason.
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There's a service without free registration or something like that. Clients of this service have login and password. This service wants to develop an iOS app and distribute it in the App Store. This app won't be useful for regular users. Is it possible to submit this app in the App Store?
I understand that there are options like enterprise developer account, but for some reasons the developer wants to use regular account and regular app store.
I've read App Review Guidelines and didn't find any restrictions which require application be useful to anyone.
Of course test login will be provided for reviewer.
It is possible, look at concur & office 365 as examples
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In my app people can send each other virtual gifts which they can use within the app.
Gifts can be purchased using Coins.
Coins can be purchased using Consumable in app purchases.
I am storing everything on my server.
Here is what I got from apple.
As indicated in the previous correspondence, your app includes "gifting" feature allowing users to send virtual gift using the purchased Consumable coins and the recipient can use the received item.
It would be appropriate to remove gifting feature from your app.
There is nothing in the AppStore Guidelines regarding "gifting" features. Can someone shed some light on this matter ?
How can I get my app approved while keeping the Gifting feature?
I think, one better solution.
a) you use Terms & conditions page in your app and explain all things.
b) include two things in `Terms & conditions page
1)include an explicit statement in the contest or virtual gift using rules that specifies that Apple is not a sponsor nor is involved in any way
2)insure that the contest or virtual prizes are not Apple products; using Apple products as prizes suggests an inappropriate association with Apple.
I will suggest you to ask them in Resolution Center why should I not use gifting feature in my application as I am following HIG ? Then they will elaborate in more details the reason of rejection and then if they tell you valid reason then you will have to make changes in your app otherwise they will accept your app.
Hope it helps you.
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My App is rejected by the reason :
"We found your app inappropriately unlocks or enables additional functionality with mechanisms other than the App Store, which is not in compliance with the App Store Review Guidelines"
"It may be appropriate to revise your app to use the In App Purchase API to provide content purchasing functionality. "
What I have done is as below:
As this app is for my specific customer companies to use, I only want the companies who get the Invitation Code from me to use my app. There is no charge. I don not know is it necessary to use the In App Purchase API instead? if it is true , can you give me some tips?
Your application cannot be used by members of the general public, and thus does not belong in the App Store.
If you only intend your application to be made available to a few specific people, you should use Ad-Hoc Distribution to make it available to them.
Explain the purpose to the review team, sometimes they listen.
Also, maybe have that message as a "login page" instead. Have a username and password rather than a verification code. The verification code message may look more like you are selling the app behind the AppStore. Also provide the review team with an access code / login details if you haven't already so they can actually review the app.
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My app let the user input very specific types of data, and offer online synchronization. To use the app, you must pay a subscription (auto renewing subscription in-app purchase).
However, I would like to include a free trial. I cannot use the free trial option of in-app purchase products because this is only allowed for newsstand apps (according to WWDC 2012 session videos, session 308 "Managing Subscriptions with IAP")
Here is my idea of workaround to achieve similar functionality :
The user creates an account on my app
This account is given a short free subscription for testing the app. Subscription is managed server-side. During the trial, there is no restrictions on the app
When the trial is over, the user will not be able to insert new data, or sync with the server. He will be prompted to subscribe to continue using the app
I have a doubt if this is acceptable for the App Store. Any ideas?
Thanks
Technically that would work but two problems arise:
One: if you don't use in app purchasing then the users can't buy your service from the app (its in the dev agreement)
Two: if you do use in app purchasing then you trust the IOS devices to say "hey I just bought one year service so hook me up" one could hack this http://zd.net/LkY9Ra and make your server give service to illegitimate users. Will this happen? not likely but it can.
Kinda sucks apple forces developers to a clearly flawed model