Automatic creation of ticket in remedy when Jenkins pipeline deploys successfully - jenkins

I am new to Jenkins and Remedy and I would like to know if any of you managed to create automatically a ticket in Remedy using Jenkins when a Jenkins pipeline deployed successfully.
If any of you knows how to or has some hints please let me know.
Kind regards

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We are allowing customers to manage infrastructure using Jenkins by specifying configuration in GitHub; when the configuration is merged to master a deployment pipeline runs to reconcile the configuration.
If there is an issue with the pipeline we want to raise this by creating an issue in GitHub describing what went wrong and allowing customers to comment /apply to rerun the pipeline. We are currently able to trigger the pipeline with PR comments (after ticking the Issue comments box in our webhook configuration) but issue comments are not being picked up.
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I'm trying to configure webhook between Jenkins and Bit bucket for a particular branch.
After this, Jenkins job should start if any changes happen in that specific branch, but the first job is triggering when changes happen for any branch.
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I am unable to find the option 'Site Monitor' while creating jenkins job

I installed the jenkins site monitor plugin but I don't see any option in jenkins job. Even it is visible in manage jenkins-> Configure System.
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