My company sends confirmation letter emails to end users for their reservations. Sometimes for Gmail users, the auto-generated Trips card gives the wrong information. For example, our email says Estes Park Campground at East Portal, but the card says Estes Park Campground at Mary's Lake.
Even though we argued that there was no problem with the actual email text, our clients still complained.
So is it possible to override the Trips card if we introduce Email Markup to generate an Event card on demand?
Related
I'm looking for information on how to edit/remove the information that Gmail highlights at the top of a reservation email.
We run www.bikemorzine.com a MTB Holiday company and whenever we send out a reservation to a client Gmail is highlighting information from this reservation at the top of the email. This would be fine however some of this information is incorrect, for example it sends our head office address rather than the accommodation address for the holiday etc which can cause a lot of confusion.
How can I edit or completely remove this highlight feature?
image below of the highlight at the top of our automated booking emails.
Thanks in advance.
Gmail Highlights issue.
I received from Google the following instructions to add Logos for Non-Gmail Accounts:
These instructions explain how to add a logo, or avatar, to a non-Gmail email address, for example mailer#mycompany.com. Once added, all emails from that account will show logos on all three Gmail clients: Android, iOS, Desktop
In a new incognito window, visit
https://accounts.google.com/SignUpWithoutGmail
Create a new account using the non-Gmail email address. You will be
required to enter a passcode sent to this address, so be sure you
have access to read this address's email.
Once you're logged in to the new account, visit
https://myaccount.google.com/personal-info and click on "Photo" to
change your profile picture.
You'll immediately see the new logo on desktop Gmail, including on
email already sent. Android and iOS clients will take 24 hours to
start displaying it. You can change the logo whenever you wish, but
again it will take 24 hours to update on mobile clients.
I can't follow this instructions because the sender email address of our email marketing communications only exists as a sender for our email marketing tool (SFMC = Salesforce Marketing Cloud). It means that we don't have and inbox associated to it, so we won't be able to retrieve the passcode mentioned on the step 2 above.
NOTE: I can't configure the domain in order to have an inbox because it will break our email marketing platform configuration.
Is there any other way to validate that I am the owner of the subdomain (instead of receiving a passcode)? Maybe adding some TXT record to the DNS?
As far as I am aware this is the only way to add the sender image in Gmail, since this is the only way to run through the verification.
Can you explain a bit more why adding an inbox would break your Marketing Cloud configuration?
Alternative your alternative is to use BIMI record, it`s valid for the many of ESP including Gmail: https://www.emailonacid.com/blog/article/email-marketing/bimi/
At our company, we are working with several aliases. The current situation is that one team of 10 has two aliases. In SalesForce, they would like to put the link to specific emails so that anybody out of the team can open an e-mail related to a claim for instance.
In the e-mail's link, there's the "/u/0" part that identifies the mail gmail account (firstname.lastname#...), but it seems that the aliases have a different number for everybody.
So to be clear when they open the same mail in the shared alias, the e-mail ID stays the same in the URL (logic) but the digit after the "/u/" changes for everybody.
Is there a way to generate a URL that will open the e-mail independently of the person that clicks on the URL ?
Edit:
I'll try to be clearer. Our Customer Service Center employees all have two e-mail adresses: an individual one, and a delegated one. Customers will send e-mails to the delegated one (accessible by all employees). So what we would like to do is copy the link of the e-mail into SalesForce so that any employee (who has access to the delegated gmail) can check the e-mail. But, as explained above, as the individual gmail adress is always identified by a "0" after the "/u/" chain in the URL:
https://mail.google.com/mail/u/0/#inbox/156b821f776b6d4a
the delegated gmail adress is identified by a number that differs depending on the person. So employee A will have "/u/144/" as link to the delegated gmail, another employee will have "u/345/ as link to the delegated gmail. This makes it impossible to access the e-mail by clicking the link...
Hope this little case-study makes the issue clearer.
Thanks in advance
Julien
I'm trying to do this too.
I think the only way (outside of paying for the Google business email system) is to have a database of user IDs that link to each user's gmail delegate URL.
I have a system that allows about 6 or 7 users to login, however they all share the login details (it's a small website, with no important information stored). I will have to force them all to have separate login details, and then have a lookup for their gmail delegate URL.
If you have a lot of staff, then you'd have to get their buy-in. Maybe send a global email around that links to a simple web form, that takes them through how to enter their delegate URL. Then store this in a database, with their own personal email (the other gmail account). You should make the form validation strict, so no garbage gets entered. For users who get stuck (fail validation for entering a valid gmail delegate URL), ask them to email support. 95% of staff should be able to handle this. The other 5% would just be an exercise in patience, in getting the rest of the data.
I am interested in finding out how I can send my business customers appointment confirmation emails to their Gmail accounts and have their Google calander automatically populate the info and give them a reminder without any action required on their part. I know it's possible as I received such emails from companies that have done this. Can anyone please help? I'm not the most computer savvy person so I will need an explanation. thank you.
#carl grassl You will want to use EventReservation for appointment confirmations.
When you send your customer an email confirmation with EventReservation, this will automatically populate the info of the appointment in their Calendar, additionally, it will also trigger a Google Now card of the appointment.
Check out this tool below, logging in with your personal Gmail account:
http://gmail-actions.appspot.com
Once you've logged in, load the sample "Event card." You can send yourself an EventReservation email.
When you feel that you got everything locked in with your production email client, you'll have to register with Google to use schemas. Make sure your email is authenticated (DKIM/SPF). You can get all the details here:
https://developers.google.com/gmail/markup/registering-with-google
Can anything be done to limit an Eventbrite event to the invited individuals only?
I realize that there are settings which cause an event to be "by invitation only". Then you send an invitation to the particular email addresses you want. Only they can use the registration page. (Others will get a message "this event is by invitation only"). That's great! So far so good.
But the problem is, the person who received the invitation can register a completely different (uninvited) individual to be the attendee. All the attendee fields are writeable: Name, email address, mailing address etc.
It let's you change the email address and even asks if you wish to send an invitation email to the new email address. The new individual gets an email saying: "An order for xxxx was purchased for you by: yyyy" which is not desirable in our case.
The invited individual has a "my Account" area with his/her information (name, email, etc) filled in. But the attendee information is different info to be filled in (as opposed to being drawn from the info in the account area)
Configuring your Order Form to "collect only basic information" should ensure that each registration email and attendee email are identical:
http://help.eventbrite.com/customer/en_us/portal/articles/426121-collect-information-from-attendees