I'd like to have email as one of the channels used in Twilio conversations. From the docs I see that Twilio conversation supports SMS, WhatsApp and InApp chat. Wonder if there is any API or library to add email as option? I guess I can use Sendgrid and most probably need to handle email integration on my own back-end.
Today, Twilio Conversations does not support email as a channel.
Related
Can I directly send message to recipient using Twilio WhatsApp api without using join [key-word].
Is it because of Twilio Sandbox?
If I send request to enable my Twilio number of WhatsApp, issue will get resolved and I can send messages directly?
The join [key-word] system is just for the Twilio Sandbox for WhatsApp. It allows Twilio to use one WhatsApp number for all accounts that are testing with the Sandbox.
Once you have connected your Twilio number to your WhatsApp business profile you will be able to send messages to your users without requiring them to message you first. Note that WhatsApp does still require an explicit opt-in from your users before you can send to them. Also, for initiating conversations you will need to get template messages approved and then use the template as the first message. But the technical barrier of the join message will not be in your way.
To send an SMS we can do:
await twilio.messages.create({
to: "07888888888",
from: twilioMessagingServiceSid,
body: "Body of message",
});
When using Whatsapp is it possible to do the same in the from parameter as in passing the twilio messaging service sid?
I would like to be able to support both SMS and WhatsApp for our customers using the same phone number that is already in use for SMS messaging.
Twilio developer evangelist here.
You can enable your Twilio number to send WhatsApp messages as well as SMS messages. There are a few steps to go through, at a high level they look like this:
Request access to enable your Twilio numbers for WhatsApp
Submit a WhatsApp Sender request in the Twilio console
Approve Twilio to message on your behalf in the Facebook Business Manager console
Submit your Facebook Business Manager account for Business Verification
(Twilio completes your WhatsApp Sender registration)
The full instructions to connect your Twilio number to your WhatsApp Business Profile are available in the documentation here.
Once you have done that, you can add your WhatsApp enabled number to the messaging service. Then, when you send a message to a WhatsApp number you can use the messaging service as the from and a WhatsApp number as the to.
I need to send a message to WhatsApp group, Is it possible with Twilio? Thanks for the help
No I don't think they do
one of the faq here
Can I send messages to WhatsApp groups or manage groups?
WhatsApp deprecated the Groups API in April 2020. Twilio offers a group messaging solution using the Conversations API. You may reference this sample code in CodeExchange: WhatsApp Group Messaging. For more info, please refer to Twilio Conversations.
But with Twilio's Conversations API, you can implement group chats in WhatsApp, a feature that is not offered natively in WhatsApp's API.
Is it possible to use conversation provided by twilio and add whatsapp number as an SMS participant? I tried using conversation to integrate slack but not sure how to replicate for whatsapp.
There is documentation showing how to add a WhatsApp user into a Twilio Conversation.
Conversation Participant Resource
https://www.twilio.com/docs/conversations/api/conversation-participant-resource
The WhatsApp syntax is to prefix the number with whatsapp:, such as shown here.
https://www.twilio.com/docs/sms/whatsapp/api
Is it possible to send/receive SMS from whatsapp using twilio number? Anybody tried twilio with whatsapp? I asked customer care, if it is possible, he said, not sure but many people asked about that.
In case anyone else lands here, Twilio just released a WhatsApp integration via their new Business API
https://www.twilio.com/whatsapp
Twilio developer evangelist here.
Whatsapp do not have an API, so it is not possible to send or receive messages to Whatsapp using the Twilio API either.
If you are looking to send and receive messages to services like Whatsapp, then you might be interested in Twilio Channels. Channels are the various APIs that we are integrating into the one Twilio API so it's easy for you to send to all these third party services.
Channels lets you send and receive messages to services like:
Facebook
Slack
HipChat
Line
SendGrid (for email)
Twitter
Amazon Alexa
Viber
And will be supporting the following soon:
WeChat
Kik
BBM
You can sign up for early access to Channels here: https://www.twilio.com/marketplace/channels