I recently released an app on the apple App Store however I have an issue with the app icon not displaying correctly. It displays fine on the App Store when viewed from a MacBook however when viewed from an iPhone the icon is fully black like so:
The same app listing on the App Store viewed from a MacBook:
Does anyone have any idea why this might be the case? The icon displays correctly in Xcode and on apple connect yet when viewed from an iPhone on the App Store it turns all black.
Try resubmitting your app. I think it's a current bug with App Store Connect.
When you go into App Store Connect, ensure the icon is displaying properly under the build (on the main version screen). And when you submit the app the for review, also ensure it's displaying properly.
I had the same black icon issue, and after uploading the app a few times, I finally got it to display with the proper icon on the main version screen. And when I submitted for review, it also displayed the proper icon (not the blacked out icon). It took a few attempts.
I managed to fix the issue. The problem was that I was using the flutter package flutter_launcher_icons to generate the app icon and for some reason it did not generate all the right sizes causing the app icon to show up on some devices but not on others. Apple still approved the app which made me think that it was an issue on their side rather than mine. I fixed the issue by using this app icon generator instead which generated all the right sizes and now the app icon shows up correctly on every device.
I have recently developed a set of icons for my ios app using https://makeappicon.com. This provides a folder of appropriately sized images. I then have dragged each of these images into the appropriate slot in the AppIcon section in Assets.xcassets. The icon shows up fine in on my phone screen but not in the app switcher (see circled in image). There are no errors showing.
I have:
- Cleaned build folder and rebuilt
- I have restarted my iPhone
- I have manually placed all the images in the slots
- I have also tried replacing the original AppIcon folder with the one provided by make appicon
All to no effect. Be grateful for any suggestions.
Uninstall App → Restart Device → Install App
Just putting here for the sake of working answer !
As #cobberboy has mentioned in comment, doing above works - verified
I have been trying to figure out this issue, as I multiple times changed the icons removed the build, took new builds etc, but the app switcher icon was the default icon.
I have tried the app on a new phone and the desired icon was showing. So my guess is that the app switcher, (also apple watch OS's app switcher) has some sort of hardcore cache machanism.
If anyone coming from Google facing this issue, not sure how to flush this cache, but you can go ahead and ship your app, as this cache is only on your device.
Good luck!
Ensure you have provided icons for all sizes, deploy, then restart the device to clear any caches.
I have uploaded an app onto the apple store through iTunes connect with the app icon size 1024x1024 in the assets.xcassets folder and by manually uploading it in iTunes connect. However after my app has been approved for an update, the icon shows up as white when in the App Store but when downloaded the Icon is there. Is there anyway to figure out a fix for this? I am not sure as to why this has happened as I have uploaded the app with zero issues with the icon 3 times before.
I have figured out the answer, I just deleted and then re uploaded the app store logo in assets and then reuploaded my project under a different build number and it now shows up on the app store
I was wondering, how can i have a specific app icon on the AppStore and have a different App Icon once the app has been downloaded?
For example, if you look for "Spy Calc" in the AppStore it has the icon of a calculator and a spy, although, once you download it, you only see the icon with a calculator.
How are they doing this?
The app icon (that appear in your iphone installation) is stored inside your assets catalog and the icon in the App Store is saved in itunesConnect. Maybe you forgot update in itunesconnect your app icon (i made this mistake once)
I need to change the large app icon (512x512) for app store. I can't find how to to this through iTunes Connect. I's possible change the app screenshots though. I read the iTunes manual (page 97) and it says that it can be done but I only have the "choose file" button for screenshots, not for the large icon.
I am also confused because the same manual says on on page 99 that edit-ablity of the large icon is locked.
What am I missing?
Yes, editing of large icons that are already in use by iTunes Connect is locked, but however, You can still register a new update to Your app, in which You can upload Your new 1024*1024 icon
:)
Hi,
I think, no need to upload a new build.
Sorry, it's in French, but I think you get it. You need to scroll a little bit but there you can upload an image file. Best is PNG and size 1024x1024.
Change iTunes / App Store Icon.
Now
With new UI & Functional changes in https://appstoreconnect.apple.com/. Now your app icon will get change only with Assets.xcassets -> AppIcon -> ItunesArtwork#2x.png of 1024 X 1024.
Earlier
In earlier https://appstoreconnect.apple.com/ UI & Functional there were separate features to change the App icon for iTunes.
I found out that you can change the large app icon if your app is not on sale yet - but the place to change it is well hidden.
1.click on the app in itunes connect
2.click on "view details"
3.click on "edit" button next to Version Information at the top of the page
4.scroll all the way down
5.change icon
I was confused, because I used to know the "upload icon" field from my iOS app, but did not see the field when I wanted to submit my Mac OS X desktop app.
The answer above indicates that you can upload an icon only for updates, which is true for iOS apps, but for Mac OS X apps, you can never upload a separate icon file, instead the 512 icon is uploaded together with your binary bundle:
"Note: You will not be asked to provide a large icon when adding your
Mac OS X app because it will be uploaded later as part of the binary."
from p56 of https://itunesconnect.apple.com/docs/iTunesConnect_DeveloperGuide.pdf
To change the icon from one app-version to the next, after adding the new version to prepare for submission:
Delete the previous icon by clicking the red (-) on the icon
Save changes
Refresh page, and you can choose file to add
Just remove the build from build section, app icons automatically unlocked then you can update Appstore icon.
Don't know why but after we delete the icon the link "Choose file" appears to be hidden, but if we save and then reload the page it shows up.
Hope it helps
I had to select a build in the "App Store" tab in App Store Connect before my app icon appeared in App Store Connect. Until I did that there was no icon displayed in TestFlight. You don't need to submit the build, just select one and that App Store Connect should pull the icon out of the build. It only took a few seconds for me.
Swift 5 Upload app with new App icon it will automatically update Appicon on App Store.
Also an issue I had was that the app was rejected and we wanted to update the icon before pushing a new version. In order to change the icon I had to remove the current build and then we could update the App Store Icon.