why is apple App Store icon showing up as white - ios

I have uploaded an app onto the apple store through iTunes connect with the app icon size 1024x1024 in the assets.xcassets folder and by manually uploading it in iTunes connect. However after my app has been approved for an update, the icon shows up as white when in the App Store but when downloaded the Icon is there. Is there anyway to figure out a fix for this? I am not sure as to why this has happened as I have uploaded the app with zero issues with the icon 3 times before.

I have figured out the answer, I just deleted and then re uploaded the app store logo in assets and then reuploaded my project under a different build number and it now shows up on the app store

Related

Upload App Icon option missing in AppStoreConnect

I could not find option to upload App Icon (1024x1024) on newly updated home screen of https://appstoreconnect.apple.com/
Where I can add the App Icon?
Currently, we don't need to upload 1024 icon individually in AppStore, whatever the app icon you uploaded in Xcode project(appicons), will be reflected in AppStore.
Nowadays it's added on the Xcode AppIcon Assets, doesn't need to be updated anymore in the appstoreconnect.

App store connect: App Icon becomes white after upload

I recently added a new app in itunesconnect, but it suddenly shows "White" / empty icon after uploading.
I did not encounter any error during upload.
What could be missing/wrong?
Testflight Screenshot
Things I tried - but still not working:
Upload new build - with incremental value
Delete all icons in assets, then clean, and re-add icons
Delete app in appstore then re-create and upload
I uploaded several apps before but never encountered this.
make sure that your appIcon isn't transparent and it's added in your Assets.xcassets -> AppIcon
and make sure you put all images sizes.

AppStore icon becomes Full black

App binary rejected and message is as following
Guideline 2.3.8 - Performance - Accurate Metadata
We noticed the app icon displayed on the device and the large icon displayed on the App Store do not sufficiently match, which makes it difficult for users to find the app they just downloaded.
Next Steps
To resolve this issue, please ensure all your app icons are finalized and similar enough to each other to avoid creating confusion. When users search for your app on their devices, they should be able to recognize it from the icon on the App Store.
1.When I click Choose File the app-icon shows perfectly
thereafter selecting a build, it again changed to fully black coloured icon
EDIT Note: I tried without choosing icon manually in iTunes connect, added 1024 image in assets is Automatically selected and shown as App Store large icon, again icon becomes full black.
I found a solution, Just delete AppIcon from Appstoreconnect webpage, It will automatically accepts 1024 image added in Appicon file in the bundle.

AppStore Different App Icon and Name

I was wondering, how can i have a specific app icon on the AppStore and have a different App Icon once the app has been downloaded?
For example, if you look for "Spy Calc" in the AppStore it has the icon of a calculator and a spy, although, once you download it, you only see the icon with a calculator.
How are they doing this?
The app icon (that appear in your iphone installation) is stored inside your assets catalog and the icon in the App Store is saved in itunesConnect. Maybe you forgot update in itunesconnect your app icon (i made this mistake once)

How do you change the app store's large icon on iTunes connect?

I need to change the large app icon (512x512) for app store. I can't find how to to this through iTunes Connect. I's possible change the app screenshots though. I read the iTunes manual (page 97) and it says that it can be done but I only have the "choose file" button for screenshots, not for the large icon.
I am also confused because the same manual says on on page 99 that edit-ablity of the large icon is locked.
What am I missing?
Yes, editing of large icons that are already in use by iTunes Connect is locked, but however, You can still register a new update to Your app, in which You can upload Your new 1024*1024 icon
:)
Hi,
I think, no need to upload a new build.
Sorry, it's in French, but I think you get it. You need to scroll a little bit but there you can upload an image file. Best is PNG and size 1024x1024.
Change iTunes / App Store Icon.
Now
With new UI & Functional changes in https://appstoreconnect.apple.com/. Now your app icon will get change only with Assets.xcassets -> AppIcon -> ItunesArtwork#2x.png of 1024 X 1024.
Earlier
In earlier https://appstoreconnect.apple.com/ UI & Functional there were separate features to change the App icon for iTunes.
I found out that you can change the large app icon if your app is not on sale yet - but the place to change it is well hidden.
1.click on the app in itunes connect
2.click on "view details"
3.click on "edit" button next to Version Information at the top of the page
4.scroll all the way down
5.change icon
I was confused, because I used to know the "upload icon" field from my iOS app, but did not see the field when I wanted to submit my Mac OS X desktop app.
The answer above indicates that you can upload an icon only for updates, which is true for iOS apps, but for Mac OS X apps, you can never upload a separate icon file, instead the 512 icon is uploaded together with your binary bundle:
"Note: You will not be asked to provide a large icon when adding your
Mac OS X app because it will be uploaded later as part of the binary."
from p56 of https://itunesconnect.apple.com/docs/iTunesConnect_DeveloperGuide.pdf
To change the icon from one app-version to the next, after adding the new version to prepare for submission:
Delete the previous icon by clicking the red (-) on the icon
Save changes
Refresh page, and you can choose file to add
Just remove the build from build section, app icons automatically unlocked then you can update Appstore icon.
Don't know why but after we delete the icon the link "Choose file" appears to be hidden, but if we save and then reload the page it shows up.
Hope it helps
I had to select a build in the "App Store" tab in App Store Connect before my app icon appeared in App Store Connect. Until I did that there was no icon displayed in TestFlight. You don't need to submit the build, just select one and that App Store Connect should pull the icon out of the build. It only took a few seconds for me.
Swift 5 Upload app with new App icon it will automatically update Appicon on App Store.
Also an issue I had was that the app was rejected and we wanted to update the icon before pushing a new version. In order to change the icon I had to remove the current build and then we could update the App Store Icon.

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