hope this question is acceptable here.
I am running couple apps on the App Store and lately there have been user contacting me with the same issue. When they purchase the "Premium-version" on my apps, the app won't update to Premium. And when they try to "Restore the purchase" they just get a never ending spinning wheel (UIActivityIndicator).
I really suspect this to be an issue with iOS 11.1.2. Because users has updated their iOS and then restored the purchase just fine.
Has anybody else noticed this issue? Could it possibly be related to iOS 11.1.2?
I faced the same issues. Tell your users to either upgrade their system or in-App purchase will not work.
Related
I have a problem using Unity's codeless API in conjunction with IOS.
Apple keeps rejecting the build with the following message:
Guideline 2.1 - Performance - App Completeness
We found that your in-app purchase products exhibited one or more bugs
when reviewed on iPad running iOS 12.1 on Wi-Fi.
Specifically, no action takes place when we initiate the purchase.
Some notes:
I succesfully built and published the app on android.
The IOS version works with the uploaded build. I can make in app purchases when i run the app on my iphone.
I have filled in all the required legal/ financial information and have a valid contract for purchases as defined in the ios docs.
The build is set as "release" and "development build" is NOT checked.
After rejection by apple, all the in app purchases in the developer console are marked as requiring action.
Specifically it is now showing that the localizations are invalid. However no further information is given. I suspect this is just because the build is rejected?
So, has anyone had a similar problem? Having the app run fine when using the development build on a local phone, but still having it rejected because of the aforementioned reason?
In the end i requested i call with Apple to discuss the rejection of my IOS build(s).
It had been rejected 3/4 times with the same reason.
The reason: A problem on their part. They suspect they had a misconfigured environment on their side, which resulted in a not working build on Ipad.
I did not have to upload a new build, they reused the last rejected one and it was approved within hours of my call.
I suspect that the developers might have been confused, seeing that the app was entirely in dutch. This can seriously cause some confusing, because the representative on the phone had trouble locating some IAP functionality himself like the restore button.
So should you have the same problem:
If your app is in a non-english language, specificy where the reviewers have to click for In App Products, where the Restore button is and similar key parts of your app.
Request a call with Apple if you are sure that you did everything correctly. Talking on the phone with them really helps speed up the review process and clarify any misunderstandings.
We have had users reporting that they have paid for our product via in-app purchase but we have failed to unlock the content. The common denominator between these reports is iOS 9 so far. It seems like the purchase with success method does not get called. The IAP seems to work and even says that the purchase has been restored successfully (Apple's own alert), yet it does not deliver the content (unlocks the app).
This is a very odd bug because it works perfectly fine on iOS 10, and there is no reason why it should't work on other older devices. At some point, we had a customer complain of the same issue with iOS 10 as well and we just can't produce the issue. I am using RMStore for my in app purchases but this has not started since we used this library. It has been happening even with standard IAP integration.
Does anyone knows or may have heard of what causes this issue?
Any tips would be great!
I have several apps on the App Store and I'm facing similar issues. For about 1% of the users, the success callback is not called after an in-app purchase. If the users restore their purchases later, the purchased features unlock properly, so the App Store processed the purchase properly, and this is likely a bug in the app. I could never find the issue as I could not reproduce it on any of my devices.
After I just read that you use RMStore, I checked the emails that my users sent me during the last two years about this issue and noticed that this occurs exclusively with apps that use RMStore. While the code of that library looks really clean, I assume that the bug is somewhere hidden in there.
As RMStore hasn't been updated since almost two years, I consider it deprecated and will remove it from my apps in the near future. I will update this answer if the issue persists after the removal.
Update after three months: After the removal of RMStore for the in-app purchase handling from one of my apps, the problems have apparently disappeared.
I've looked through the many existing questions related to "Cannot connect to iTunes store" issues with iOS StoreKit and I don't think my situation is covered:
When running in the iOS Simulator, I get the "Cannot connect to iTunes store" error after restoring a previous bought in app purchase. If I hit Cancel, the popup goes away and the restore is successful.
There is no problem at all when buying the in app purchase, only when restoring.
Also, the problem only occurs on the simulator, not when testing on a real iPhone.
I'm pretty sure everything is OK, just wanted to confirm that it is just a simulator bug. Any one else seen this one?
Having researched this as much as I can, and confirmed that there are no issues when running on a device, either in sandbox mode or (since yesterday, when the IAP was approved by Apple) using a real Apple ID, I'm assuming this is a simulator bug and can be ignored.
Contrary to the answer posted by iLive below, and repeated elsewhere on SO, testing IAP on the simulator is explicitly supported by Apple, except for hosted content downloads.
UPDATE: It would appear that since iOS 7, testing IAP on the simulator is no longer properly supported. I've had it working using the non-64bit simulator, but not with the 64bit iPhone simulator. Your milage may vary. As per pix's comment below, Apple also seem to have removed mention of iOS simulator testing from their documentation.
I do not believe you can test your purchases with the simulator.
From the "In-App Purchase Programming Guide":
Store Kit does not operate in iOS Simulator. When running your application in iOS Simulator, Store Kit logs a warning if your application attempts to retrieve the payment queue. Testing the store must be done on actual devices.
If you look at this link, Apple tells you about what you should do:
http://developer.apple.com/library/ios/#documentation/NetworkingInternet/Conceptual/StoreKitGuide/DevelopingwithStoreKit/DevelopingwithStoreKit.html
You can also check out this link: restore button for in-app purchases error
Hope this helped!
I ran into the same problem. I would get the "Cannot connect to iTunes Store". If you press Retry it will send you to the login prompt. However, if you press cancel, you will get "Restore Purchases Successful". This does seem limited to the simulator.
https://developer.apple.com/library/ios/releasenotes/DeveloperTools/RN-Xcode/index.html#//apple_ref/doc/uid/TP40001051-SW241
StoreKit (In-App purchases) will not work in the Simulator. 13962338
Make sure you use an account which is an sandbox user. I tried to use my personal iCloud account on Sandbox which got rejected with the same error.
As of recent (Version 8 and onwards) Xcode releases, I'd qualify the state of StoreKit in the simulator as partially implemented.
Apple officially says you need to test it on the device, however some calls seem to supported in the Simulator – at least the SKProductRequest always works flawlessly. Completing a purchase may or may not work.
Here is the history of my app.
In v1.0 I didn't have IAP.
In v2.0 I had IAP code, and it worked while I was developing. When v2.0 was released, I checked and run a non-testing device (an iPhone under my itunesconnect user name, but does not have provision file installed, so I take it as a non-relevant device) and I got error message, which of course was set up by myself. The error is for situation that the app could not connect to Apple or could not find IAP for the app. The error shows up quickly right after clicking buy IAP. This is as expected since no product ID is available. It doesn't need wait payment queue at all.
Then I checked itunesconnect and found the IAP probably not linked to the app, so I updated to v2.1 and added the IAP to my app in itunesconnect (no real code change, at least no IAP-related code changed), and IAP works fine finally in development stage in my testing iPad. Now v2.1 came out, but I still have the same problem as v2.0, that means IAP encounters error, most likely no IAP product ID found. At the time I'm typing, v2.1 has been released for 2 hours, and I still have quick error --- the product ID problem, most likely.
[edit]
BTW, there was a glitch between v2.0 and v2.1. When I noticed the IAP was not linked to my app, I did something too quick so that I cannot remember exactly. Basically the IAP was hung over there, I could modify it or submit it. After talking to Apple, I was told I need reject my binary of v2.1 and resubmit v2.1 along with the IAP. I don't know if this is related, but anyway I can buy IAP in development stage with my sandbox testing iPad.
[edit]
Any idea? Thanks.
BTW, the app is set to English default, but with Chinese/Spanish localization.
[edit]
One more thing, don't know if it's related. All v1.0, v2.0, and v2.1 versions are deployed to iOS 6 or later. When I was developing v2.1, I was trying to back to iOS 5 (via adopting so deprecated methods or constants). My app could run on iOS 5, but IAP wouldn't work iOS 5. Since IAP doesn't work, there's no point for me to go compatible with iOS 5, so I removed all deprecated methods and constants and went back to original v2.0 version and resubmitted with linked IAP to become v2.1.
For those who cares, here is my app. You're welcome to try. long press first page would get you to options page where you can try buy IAP --- no worry, there is supposed to be a confirmation dialog where you can cancel, even if my IAP works.
https://itunes.apple.com/us/app/icalc24!/id566916783?mt=8
[edit]
One more edit:
OH yeah, it works now. I don't which step of the following make it work:
1, I delete my app and restart my iPhone again (and again, yes) and re-download
2, it's 4 hours now after v2.1 is approved.
I built a in-app payment for one of my iPhone apps. It worked in sandbox mode.
I submitted my app to the app store and it got accepted. I even submit my in app payment. It got accepted and it's status is 'ready for sale'.
However, when I go get my app in the app store, it still says it's in sandbox?
Is there something in MKStoreKit that you have to transfer environments, or does it take some time for it to change?
I currently pulled it from the store because of it. Please help! Thanks.
Hmmm. Are you using your Test User ID or a real Apple ID?
When this happens, it's usually because you previously used the same device for testing IAP in sandbox mode. To fix, just go into "Settings", then go to "Store", then log out and back in again. That should clear that up, assuming that you are actually using the archived app that you downloaded from iTunes, rather than your dev copy.
Re-released my app today so I could get it and see if the in app payment would work. Surprisingly, it worked and it wasn't in sandbox mode! So I guess it just takes time for apple's servers to make the change.
If anyone else had this problem, don't fret like I did! Just wait and be patient. Hold for developer release and wait around 24 hours and you should be good!
Here's the real solution (edit):
Set your availability date to the future so it will be removed from the app store
Set your availability date to the day it is so it will re appear