I added in-app-purchase (one non-consumable, "unlock premium" item) to my iOS App, and during testing on iphone8 (dev.prov) with sandbox user, it works nicely.
However, when I send for review (distr prov), they reject it, as purchase fails with "Cannot connect to iTunes Store". They attached a screenshot.
I set up everything properly (tax/bank info, bundle id, in-app-purchase item, itunesconnect, apple dev site, etc). All apple services status are green. Searching all forums, helps, code, etc in the last days, but I do (as I see) everything as I should.
To tell you, during test, I also had sometimes "Cannot connect to iTunes Store" errors, but usually re-try solved it. This was on 11.0.2. Yesterday I upgraded to phone to 11.2.6 (same as apple reviewers use), since that, I had no even occasionally "Cannot connect to iTunes Store", works like charm. Create new sandbox tester, logout AppleStore on phone, reinstall app, initiate purchase, enter new sandbox tester appleid/pwd, and purchase complete. Repeat with other sandbox email, works. Repeat, works...
Restore purchase - also works.
If I uninstall and purchase again with the same testers, it asks "do you want to get the item for free" - also works as it should.
But for reviewers, it fails.
What else can I do in this case?
Edit:
Their message starts: We discovered one or more bugs in your app when reviewed on iPad running iOS 11.2.6 on Wi-Fi connected to an IPv6 network.
I tried doing purchase with "airplane" mode, and I got the same error: Cannot connect to iTunes Store. But I expect testers don't test IAP without internet, that would be stupid, and my error message would be proper that case.
However, I did not test on IPv6 (I don't have), could it be that my App IAP does not work on IPv6, thus behaves like in "airplane" mode?
You should test on IPv6 as well. See the link below on how to set up an IPv6 testing network on your mac. If IAP does work for you on IPv6, I would write the review team and ask them to either try again or provide you with more info on how to reproduce the issue.
http://www.brianjcoleman.com/tutorial-how-to-test-your-app-for-ipv6-compatibility/
Also, please note that many developers have been having issues with the sandbox environment lately:
https://forums.developer.apple.com/message/300072
Just an update, after a while, after a few ping-pong with review team, it got accepted, and since that, it works fine (also for review team during app updates).
Probably some internal issues they had.
Related
I published a Cordova app with iAP for iOS (using this plugin) but I got troubles in production. The issue is: the customer buy the product, he's correctly billed but he doesn't receive the product. For Apple he didn't bought the iAP even if I can see the payement on the Apple itunes connect platform and even if he received an OK for the purchase done.
I tested in sandbox of course, everything was fine, but now I got an issue in production and I don't know how to debug it.
I also wrote to the Apple support but I didn't received any answer.
Do you know a way to test in production mode or to find out where is the problem?
I'm having some issues with sandbox users. According to Apple's docs
Important: If you mistakenly use a sandbox tester account to sign in to a production environment, like iTunes, on your test device instead of your test environment, the sandbox account becomes invalid and can’t be used again. If this happens, create a new sandbox tester account with a new email address.
In my case I haven't tried to login to the production environment with these accounts, but am still getting the invalidated somehow. It seems they will be good for a day or two, and for the first couple purchases and then stop working.
I'm getting back SKErrorDomain Code: 0 NSLocalizedDescription: Cannot connect to iTunes Storemost times when I try to purchase.
Most recently I even got "You are not authorized to make purchases of this InApp Purchase in Sandbox at this time. [Environment: Sandbox]"
I'm very flustered by these errors because it seems that it will work fine and then intermittently stop working. Has anyone found a way to successfully verify if an account is invalid, or found a way to get past these issues?
Each time I run into this problem, these steps typically clear it:
Make sure phone is signed out of all services (iCloud, App Store, everything)
Restart the phone.
Remove the app from phone and re-install via Xcode
When the app prompts for credentials during in-app purchase, enter sandbox credentials.
There is the very off chance that the sandbox account must accept some new terms from Apple. Log-into developer.apple.com and make sure you don't have any lingering alerts for that account.
Best of luck!
I have setup my app to use In-App Purchases. All the necessary steps have been done and everything works except for one thing, the final step for completing the purchase transaction i.e. SKPaymentTransactionState always completes with Failed every time.
So I did some research and found another post that said not to test this in the simulator and do it on a physical device as it seems there is a limitation placed on making purchases in the simulator by Apple on purpose.
So I went back to try to run this on my physical iPhone instead. The problem I'm having now is that my physical iPhone is linked to my active iTunes account. When I try to make a purchase on it, the User ID is already defaulting to my active ID and it only asks for my password.
So my question is (1) How do I force the phone to ask for me to enter a new User ID and Password so that I can use the Sandbox User I created in iTunes Connect? (2) I am a little nervous about even entering a secondary iTunes credentials, can anyone validate what the behavior is like? I do not want my active iTunes account to have any issues, it is possible to run both my active iTunes account and the sandbox user on my physical device with no issues?
Log out of iTunes on the phone via Settings, but wait for the app to prompt you to log in before entering your sandbox account credentials. NOTE that I'm referring to iTunes, not iCloud. It gets more interesting if you need to do that.
When you're done testing, log out again via Settings but differently than before, go ahead and re-log in via Settings to your "regular" Apple ID to return to production use.
You can't run them "simultaneously" as such but you can use your regular device to sandbox test without problems.
I am having problems testing my in-app purchases. I get back valid product identifiers, but upon purchase I receive the dreaded "Cannot connect to iTunes Store". Interesting thing is that restore purchases seems to work - iTunes login pops up.
I have:
- Checked that my in-app purchases are cleared for sale
- Checked, rechecked my source code to be in sync with Apple's documentation
- Added appropiate test users
- app id does not contain wildcard
- in-app purchases are linked to the app (app itself is in developer rejected state, purchases are in ready to submit)
- waited
- reinstalled app, cleaned solution, all the voodoo stuff
Make sure you have signed out of any production iTunes accounts on the device.
I was getting this error on my test phone which was logged in with my actual iTunes account. You cannot test apps using your production iTunes account, hence the error. I just wish Apple provided a better error so as to avoid this guesswork...
see In-App Purchase FAQ: Cannot connect to iTunes Store
Your app is running in the Simulator, which does not support In-App Purchase
For testing in app purchases always use real devices.
For newcomers, make sure your in-app purchasing product's status is Ready to Submit, with no "missing metadata". In my case, what was missing was the localization of the subscription's group.
I've been having this problem and I'm convinced its a bug. I've filed a bug report with Bug Id 10108270
The problem seems to be that the test user is getting 'locked' and may have something to do with attempting to purchase an in app purchase in an already released app with that account.
My workaround was to create a new test user but until Apple get back to me, I can't provide any better solutions. I'll update this answer when I get replies.
This problem remains persistent in 2016. Incredible. Here was my solution:
Add a build number. Target > General > Identities > Build.
This is an old thread that is related to problem I was facing today.
In my case, I was able to test in-app purchases on my device till yesterday but it stopped working today. It turned out that Apple had pushed an 'Amendment for Paid Applications' for me to review and agree to. Once I agreed to the amendment (without reading it, of course), everything started working again. Did not have to create a new test user or any other workaround.
There may be many reasons for in-app purchases to not work but make sure you are correctly set up on itunesconnect or you won't be able to test in-app purchases.
I'm hitting the same issue. For me it happens after this secuence:
Install app on a device logged into a UK account on iTunes
Launch the app and use a test user set in USA
Message is shown saying account is only valid in USA. Closes the app and auto launches iTunes
Open your app again and retry purchase. Receive products but no other callback or error.
I don't know whether this is an issue on the IAP platform but I would like to get an error/callback to handle it in some way in my code.
To carry on testing your IAPs try any of these:
Remove Provisioning Profile in Settings area, remove App and log out from Store in Settings. Then go to XCode and change the signing identities to "Do Not Sign" to then put them back (I know how it sounds :) but try) OR
Hard reset all Settings on your device (Settings -> General...). Obviously you will loose any settings on that device...
Kill iTunes app on the device (multitask menu) and log out from the Store on the Settings
If none of the above work, it might be an issue on IAP platform, see my comments below.
Make sure the system status is ready https://www.apple.com/support/systemstatus/
I have an Iphone, Restart it worked for me
Here the exhaustive checklist if you got this error "cannot connect to iTunes Store" :
Make sure you have a sandbox user created in App Store Connect
Simulator DOES NOT support In-app purchase : test on real-device
The sandbox may be unreachable. Check the Apple System Status
Check that your app does have a bundle version (CFBundleVersion)
Check that the product is available for sale. Did you create it in App Store Connect?
If previous iOS 12, signed out of any production iTunes accounts on the device. Otherwise, you can just sign in within the dev app with your sandbox account.
You may also be getting this error when reusing an old sandbox account you tested a previous IAP on another app with (My scenario). Apple really needs to update the way we test IAPs, I'm running out of emails :0
I was able to purchase in-app on iPhone but not on iPad(11.0.2). I tried with all mentioned solution but none helps. After trying all other possibilities, finally I was able to make it work.
When you create a test account in iTunes connect, don't verify the email id. If it is verified, iap returns "Cannot connect to iTunes" error. It looks strange but it is how worked for me. In iPhone, irrespective of email verification, I am able to purchase using test account.
This error also had occurred when to SKProductsRequest passed wrong NSSet:
Wrong:
let products = NSSet(objects: ["id1", "id2"])
Correct:
let products = NSSet(objects: "id1", "id2")
In my case, I just forgot to handle .failed in transactionState. In particular, SKPaymentQueueue.default().finishTransaction(transaction).
The same issue got for me, and I had checked on the issue including Apple form, I couldn't find a solution.
Today when I checking the device I found that the following
In Device Settings -> iTunes & App Store found another Apple Id logged In.
So I tried signOut that and checked again the InApp purchase, it worked perfectly. So please check the issue is linked to the same or not.
Thanks & Regards,
Unnikrishnan.P
In addition to all the other methods outlined here, if you are working with subscriptions it seems you need to make sure you've generated a shared secret:
"To test or offer auto-renewable subscriptions, you must have a master shared secret or use an app-specific shared secret for each app."
A master shared secret is generated from the 'Shared Secret' tab of the 'Users and Access' section of App Store Connect.
An app-specific shared secret is generated where you manage the in-app purchases of the app itself.
I fixed mine! If you are getting Error Domain=SKErrorDomain Code=2 "Cannot connect to iTunes Store" error, make sure you insert SKPaymentQueue.default().finishTransaction(transaction). It worked for me after I added SKPaymentQueue.default().finishTransaction(trans) in the following:
func paymentQueue(_ queue: SKPaymentQueue, updatedTransactions transactions: [SKPaymentTransaction]) {
for trans in transactions{
if trans.transactionState == .purchased {
print("Successful.")
SKPaymentQueue.default().finishTransaction(trans)
} else if trans.transactionState == .failed {
print("failed!")
print(trans.error)
SKPaymentQueue.default().finishTransaction(trans)
}
}
Found in Apple developer website, here
I had to go to Settings > iTunes & App Stores, then scroll to the bottom to the "Sandbox Account" field and Sign out from there. Now it is working!!!
I've been working on adding in-app purchases and was able to create and test in-app purchases using Store Kit (yay!). During testing, I exercised my app in a way which caused the app to crash mid purchase (so I guess the normal cycle of receiving paymentQueue:updatedTransactions and calling finishTransaction was interrupted).
Now I am unable to successfully complete any transactions and instead am getting only transactions with transactionState SKPaymentTransactionStateFailed when paymentQueue:updatedTransactions is called.
The transaction.error.code is -1003 and the transaction.error.localizedDescription is "Cannot connect to iTunes Store"!
I have tried removing all products from iTunesConnect, and rebuilt them using different identifiers but that did not help. I have also tried using the App Store app to really connect to the real App Store and download some apps so I do have connectivity. Finally, I have visited the Settings:Store app to make sure I am signed out of my normal app store account.
I had a similar situation and dumped the iPhone's network traffic to see what's going on. I found that the normal store was contacted instead of the sandbox. It helped to delete the app from the device, make clean and build/install it again. Apparently something with the development profile had gone wrong.
Update: To dump the network traffic of a non-jailbroken iPhone, just use Internet Sharing on your Mac and configure your iPhone to use your Mac's WiFi. Then tcpdump -n -i en1on your Mac will do the trick.
If you're getting error 0 "Cannot connect to iTunes Store" (which I realize is not the error -1003 that OP asked about, but a web search for error 0 also leads here), this can be caused by two possible problems:
You're passing in the wrong product identifier. If that's the case, then you'll get error 0 shortly after calling -[SKPaymentQueue addPayment:], before you get the popup asking you to confirm payment.
Your test user has become invalidated. This can happen if you accidentally log into the App Store with your test user. When this happens, you'll get error 0 after entering your password to confirm your payment.
To fix problem #1, pass in the correct product ID. To fix problem #2, create a new test user on iTunes Connect, and optionally delete the old test user.
I had a similar issue, was getting "Cannot connect to iTunes Store" with Code=0. This is how I solved it, after trying every other ritualistic piece of advice found on the Internet from re-downloading my certificates to resetting all my device settings to sacrificing a virgin black goat:
In the target summary for the app, I used to have my version number in the "build" field, but nothing in "version" field. This seemed odd to me, so I moved the version number from "build" to "version". This resulted in the aforementioned error. Moving the version number back to "build" solved the error.
Add new test user for your app.
Make sure you have correct date and time set in the Settings. otherwise it fails to make a SSL conenction to the store!!
I had the same error, and after reading through some threads on the developer forums, I reset the settings on my device (Settings->General->Reset->Reset All Settings), which cleared it up. It seemed drastic, but it worked.
I had the same error that seemed to pop up out of nowhere (was working fine one day, but then the next day it was giving me these errors about 2 out of every 3 times I tried testing my in-app purchase).
Then I visited the App Store (when trying to make another real purchase), and realized that they had a new user agreement that they wanted me to verify. After I did that, when I went back to my own app and tried out the test purchase again, it was working fine and have had no errors since. So I suspect I was getting the error because they wanted me to verify the new user agreement.
Now the only thing I wonder is if there is a way for my in-app purchase to forward that prompt to my users instead of giving them a mysterious error?
What worked for me was to uninstall my app from the test device, then install a fresh copy from Xcode.
In SKPaymentTransactionState tells that SKPaymentTransactionStateFailed before your request is added to server queue.
#class SKPayment;
enum {
SKPaymentTransactionStatePurchasing, // Transaction is being added to the server queue.
SKPaymentTransactionStatePurchased, // Transaction is in queue, user has been charged. Client should complete the transaction.
SKPaymentTransactionStateFailed, // Transaction was cancelled or failed before being added to the server queue.
SKPaymentTransactionStateRestored // Transaction was restored from user's purchase history. Client should complete the transaction.
};
typedef NSInteger SKPaymentTransactionState;
And on SKPaymentTransaction Class Reference Error Discussion says:
The error property is undefined except when transactionState is set to SKPaymentTransactionStateFailed. Your application can read the error property to determine why the transaction failed.
So, transaction.error.localizedDescription is "Cannot connect to iTunes Store"! is a general error message.. I am also getting this error message regularly while testing my InApp Purchases.
Some tips u can do is,
Retrieve all products from app store using SKProductsRequest and check its response.products contain your requested productIdentifier.
for this use,
SKProductsRequest *request = [[SKProductsRequest alloc] initWithProductIdentifiers:[NSSet setWithArray:[objProducts allKeys]]];
//pass product identifier array as argument
[request start];
And Catch response in :
- (void)productsRequest:(SKProductsRequest *)request didReceiveResponse:(SKProductsResponse *)response{
NSArray *myProduct = response.products;
}
So that you can decide is you can communicate to app store. and your product id is there.
Make sure that you use In App test user account for testing.
And you use the same app-id provisioning that you configured In App purchase.
thanks
I fiddled around with going to the App Store and then back to Settings/Store to Sign Out. I did this 3 times, revisiting my app each time and adding debugging NSLog output, and now I am able to continue testing my in-app purchase code without error -1003. I am not sure the exact reason for this working again, but I am fairly certain is is not a code change on my part as all I was doing was adding NSLogs and re-running my app.
Yeah, IF you've connected your iPad/iPhone to a different computer initially, and are now using it on another, you absolutely must sign out of store on your iPad, sign in w/ normal account to ITunes on your MAC, then Sync.
Also, make sure your iPad "WIFI" is on...
I Did a Clean all Targets in XCode and manually deleted the application off my device, then Build and Run from XCode and it fixed a similar problem (Same error message but different error code:-1009)
Unfortunately, I ran into a problem that was not documented here. In-App-Purches will not work until you accepted all contracts related to app- and in-app-purcheses. So make sure you (or your customer) set up all contracts in iTunesConnect properly, they must appear in the "Contracts In Effect" section to make your purchaes work.
Our problem was that in Itunes Connect we had the wrong bundle identifier. Someone had created the app before hand and we had to edit the app and set its appId to the new one.
I had two problems that caused this:
1) I had copied the IAP code from a different (working) app but had missed setting up my observer:
observer = [[IAPHelper alloc] init];
[[SKPaymentQueue defaultQueue] addTransactionObserver:observer];
2) I was logged in to iTunes in the settings of my device. You can only use a test user in the sandbox - I logged out and it worked again.
Just log out your iTunes account (don't login your test account now! ) , and start your program. When inapp purchase it ask your login details, you must enter your test account information.
I tried every solution offered in the thread here, but to no avail. In my case, I had a wild-card bundle identifier starting with the same domain name as the one I used while creating the bundle identifier for in-app purchase provisioning profile.
Here is how I fixed the problem and may help you fix yours (See attached):
1) Connect your iPhone to Mac.
2) Under the "Devices" (in Xcode > Window menu > Organizer window) select the "Provisioning Profiles" option for your iPhone. You will see all provisioning profiles currently residing on your iPhone.
3) Carefully remove all provisioning profiles starting with the particular domain name in the bundle identifier (com.MYDOMAIN.*) especially the ones that use wild-card except for the one you create specifically with the ability to do In-App purchase (com.MYDOMAIN.inappidentifier).
4) Install the app afresh and test your implementation with a fresh iTunes connect test user (sandbox)
SCREENSHOT:
I have been stuck for 2 days, here's my solution:
Remove all in-app-products.
Remove new in-app-products.
Create a sandbox tester.
Log out my apple account from device (iPad), and then try to buy the product.
It will ask for login, then re-login with the sandbox tester account.
Purchase goes through.
I think the importance is the sandbox tester account, I have not used it before since I always got error-0.
In my case,
I tried everything in the internet, but nothing worked.
Apple actually broke the production payment system, and the sandbox. I just had to wait two days, and it started to work.
The In-App Purchase FAQ says:
Cannot connect to iTunes Store
The "Cannot connect to iTunes Store" issue may be due to one or more of the following reasons:
The sandbox may be unreachable.
Your app does not have a bundle version (CFBundleVersion). See Setting the Version Number and Build String for more information.
Your app is running in the Simulator, which does not support in-app purchase.
You are attempting to purchase a product that is unavailable for sale. See Query the App Store for product information before presenting your app’s store UI for more information.
In my case, the error occurred because I was using the Xcode simulator. It started working when I used my device.
Even in the In-App Purchase Programming Guide says to use the development iOS device has a suggested testing step.