i am using testflight for client test our application. I got these information:
From Apple
2. 1 Performance: App Completeness Guideline 2.1 - Information Needed
We have started the review of your beta app, but we are not able to
continue because we need a demo account to fully assess your app
features.
Next Steps
To help us proceed with the review of your app, please provide a user
name and password in the Beta App Review Information section for your
app in iTunes Connect. Please be sure to include content in your app
that demonstrates the features and functionality available in your
app.
Since your iTunes Connect status shows as Rejected, we require a new
binary to correct this issue. Once the requested information is
available, we can continue your review.
To provide demo account information:
Log in to iTunes Connect
Click on "My Apps"
Select your app
Select “Test Information”
Scroll down to “Beta App Review Information”
Provide information in “Demo Account” and/or “Review Notes” as appropriate
Click “Save”
Scroll up to “Builds” section and submit a new binary for review
I provided the demo user account and password. But it's still with this error like:
So i am just wondering
Please be sure to include content in your app that demonstrates the features and functionality available in your app.
what's the content means here? Or i missed something important. How long does this testFlight review cost if it fails first?
Thanks for the help!
EDIT I am wondering if the content in your app means the Review Notes in the below image.
You just need to go to
AppStore -> My Apps -> Select Your App -> select
TestFlight Tab -> Test Information Tab
**Then fill testing account info and wait for reviewer **
After filled Review Notes the error was gone. And the review the finished the second day.
Looking at the description, it seems like your application needs some specific account to login to use application features. So, Apple people do not have access to your application until you provide them the testing account to log into the application.
You do not need to re-submit the application binary. You just need to provide account information to access your application. That is what they mean to say in description.
Please let me know if this information helps you
Related
I don't know where to answer these questions. I uploaded the answers in app review information note section but didn't work. What should I do?
The review message is attached below.
Guideline 2.1 - Information Needed
We’re looking forward to continuing our review, but we need a bit more information about your business model and your users to help find the best distribution option for your app. Our preliminary review of your app suggests that your app may be a good fit for our Apple Business Manager program, which is designed specifically for business apps.
Next Steps
Please review the following questions and provide as much detailed information as you can for each question.
Please describe which kinds of users you expect will use your app. Some common kinds of users are:
Users who are part of a single company (including its partners, employees and contractors)
A limited number of companies which are clients of the developer
The general public
Identify the specific countries or regions where you plan to distribute your app.
What features in the app are intended for use by general App Store users?
How do users obtain an account?
If there are any paid aspects of the app, such as for opening an account or using certain features in the app, please explain how users access the paid content.
Who pays for the paid content?
Since your App Store Connect status is Metadata Rejected, we do NOT require a new binary. To revise the metadata, visit App Store Connect to select your app and revise the desired metadata values. Once you’ve completed all changes, reply to this message in Resolution Center and we will continue the review.
You need to navigate to the app in Appstore Connect, click on "Version History" and then click on "Resolution Center". On that screen is a form where you can reply to the inquiry from Apple. It took me longer than expected to find it.
I submitted my app for review for external testing and the binary got rejected due to missing username and password for a test account in Test Information tab of testFlight.
Here is the response in Resolution Center in App Store connect. I have added the username and password in test information tab and replied in Resolution Center as suggested.
Do I need to submit the app for review again?. As the status of binary shows rejected.
From Apple
2. 1 Performance: App Completeness
Guideline 2.1 - Information Needed
We have started your beta app's review, but we were unable to successfully access all or part of your app.
In order for us to continue the review, we need to have a way to verify all app features and functionality. Typically this is done by providing a demo account that has access to all features and functionality in your beta app. It is also acceptable to include a demonstration mode that exhibits your app’s full features and functionality. Note that providing a demo video showing your beta app in use is not enough for us to continue the review.
Next Steps
To help us proceed with the review of your app, please provide a user name and password in the Beta App Review Information section of App Store Connect. Please be sure that the demo account includes content that demonstrates the features and functionality available in your app.
To provide demo account information:
Log in to App Store Connect
Click on "My Apps"
Select your app
Navigate to the "TestFlight" tab
Select “Test Information”
Scroll down to “Beta App Review Information”
Select the "Sign-in required" box
Enter demo credentials in the "User Name" and "Password" fields
Click “Save”
Reply to this message in Resolution Center
After entering the Test Information, all you have to do is reply to the message in Resolution Center. They will get back to you and update the status accordingly.
However, if you would like to expedite the app review, sometimes it's faster to just submit a new build.
Apple rejected my app with an :
Guideline 2.1 - Information Needed
We have started the review of your app, but we are not able to continue because we need an expired demo account to fully assess the subscription feature.
Next Steps
To help us proceed with the review of your app, please provide us with a link to a demo account in the App Review Information section of App Store Connect and reply to this message in Resolution Center.
I really don’t understand what kind of demo account they want from me. There are no any login screens in the application. Active subscription needed to access pdf share function.
Should I give them a test sandbox account with which we tested the subscriptions or something else?
TL;DR
You have your premium feature (features that can be accessed only with your subscription) available for non subscripted users, so they are asking you for expired account to check what happens if they don't have subscription.
Long story
We had subscription which was giving access to training videos for our users inside app. Someday we realized that we want to make this feature free and did it through our backend without releasing the app. So, the next review we've got the same reject:
Guideline 2.1 - Information Needed
We have started the review of your app, but we are not able to
continue because we need an expired demo account to fully assess the
subscription feature.
Next Steps
To help us proceed with the review of your app, please provide us with
a link to a demo account in the App Review Information section of App
Store Connect and reply to this message in Resolution Center.
After struggling around we've revealed that the problem is that Apple App Review team couldn't test the case where a user DOESN'T have subscription and CAN'T access our premium online training videos. I guess they get confused and asked as to share with them an expired demo account, so they can test this case.
At the end of the day, we've removed our subscription properly from App Store Connect and got our app passed through review. Therefore, I think you have your premium feature (features that can be accessed only with your subscription) available for non subscripted users, so they are asking you for an expired account to check what happens if they don't have subscription.
Recently i have uploaded my app into appstore but metadata is rejected with the following reason. Please let me know clealry why they rejected and what to do now and can i upload the screenshots again.
We began the review of your app but are not able to continue because we need a demo account to fully access your app features.
Please provide demo account details in the Review Notes section of the Version Information for your app. Please ensure that the information you provide includes any data necessary to demonstrate the functionality of your app features.
While your iTunes Connect Application State shows as Metadata Rejected, we don't require a new binary to correct this issue. Please visit iTunes Connect, Manage Your Applications. Select your app, then click View Details of the desired version. Click the Edit button next to Version Information to edit the Review Notes for your app, then click "Save".
When you are done, click "Submit New Metadata" and we can resume the review of your app.
They rejected it because you have a user-login in your app. You can provide them with demo account credentials (e.g. username & password) in the review notes section on iTunesConnect. Just follow their instructions.
Give the review details and your demo user name and password here
As they informed, visit iTunes Connect, Manage Your Applications. Select your app, then click View Details of the desired version. Click the Edit button next to Version Information to edit the Review Notes for your app. Provide the required demo account credentions (user name, password etc.) there to demonstrate the functionality of your app features. That's it.
I gone through SO on this topic, it seems there is no clear answer for this question.
I want to know exactly whether the demo account we give on the Appstore submission processs is exactly for Appstore review process or made available to the public use.
Because i am supplying my client's account to the Appstore review process.
Can any one help me on this topic.
Thanks
If your app has a login functionality, you need to create and supply a test/demo account for Apple during review. This account is for App store review purpose only. You can delete this account once the app is approved.
Under iTunes Connect Developer Guide
check Providing App Review Information section which says,
Use the App Review Information section to provide contact, review notes, and demo account information so that the App Review team can review your app. If your app requires specific settings, user registrations, or account information before you submit it to the App Store, be sure to include that information in this section.
Also refer similar questions: iPhone App Store Release Question and Demo account in itunesconnect in sms-based app
Hope that helps!