Recently i have uploaded my app into appstore but metadata is rejected with the following reason. Please let me know clealry why they rejected and what to do now and can i upload the screenshots again.
We began the review of your app but are not able to continue because we need a demo account to fully access your app features.
Please provide demo account details in the Review Notes section of the Version Information for your app. Please ensure that the information you provide includes any data necessary to demonstrate the functionality of your app features.
While your iTunes Connect Application State shows as Metadata Rejected, we don't require a new binary to correct this issue. Please visit iTunes Connect, Manage Your Applications. Select your app, then click View Details of the desired version. Click the Edit button next to Version Information to edit the Review Notes for your app, then click "Save".
When you are done, click "Submit New Metadata" and we can resume the review of your app.
They rejected it because you have a user-login in your app. You can provide them with demo account credentials (e.g. username & password) in the review notes section on iTunesConnect. Just follow their instructions.
Give the review details and your demo user name and password here
As they informed, visit iTunes Connect, Manage Your Applications. Select your app, then click View Details of the desired version. Click the Edit button next to Version Information to edit the Review Notes for your app. Provide the required demo account credentions (user name, password etc.) there to demonstrate the functionality of your app features. That's it.
Related
I submitted my app for review for external testing and the binary got rejected due to missing username and password for a test account in Test Information tab of testFlight.
Here is the response in Resolution Center in App Store connect. I have added the username and password in test information tab and replied in Resolution Center as suggested.
Do I need to submit the app for review again?. As the status of binary shows rejected.
From Apple
2. 1 Performance: App Completeness
Guideline 2.1 - Information Needed
We have started your beta app's review, but we were unable to successfully access all or part of your app.
In order for us to continue the review, we need to have a way to verify all app features and functionality. Typically this is done by providing a demo account that has access to all features and functionality in your beta app. It is also acceptable to include a demonstration mode that exhibits your app’s full features and functionality. Note that providing a demo video showing your beta app in use is not enough for us to continue the review.
Next Steps
To help us proceed with the review of your app, please provide a user name and password in the Beta App Review Information section of App Store Connect. Please be sure that the demo account includes content that demonstrates the features and functionality available in your app.
To provide demo account information:
Log in to App Store Connect
Click on "My Apps"
Select your app
Navigate to the "TestFlight" tab
Select “Test Information”
Scroll down to “Beta App Review Information”
Select the "Sign-in required" box
Enter demo credentials in the "User Name" and "Password" fields
Click “Save”
Reply to this message in Resolution Center
After entering the Test Information, all you have to do is reply to the message in Resolution Center. They will get back to you and update the status accordingly.
However, if you would like to expedite the app review, sometimes it's faster to just submit a new build.
My recent release was rejected with the following comment
Metadata Rejected.
"Thank you for your resubmission, however we were still not provided
with an OTP. In order for us to review your app, please provide an OTP
so that we may fully assess your app's features.
Next Steps :
To help us proceed with the review of your app, please provide a user
name and password in the App Review Information section for your app
in iTunes Connect."
My app has the following functionality for access :
(1)by internal users [having emails restricted to the company domain] and
(2)by external users [any email id can be used but only Indian mobile number has to be used]
How do I clear this ?
in Itunesconnect, there is an option to provide username / password for ios App Review Information. So provide that.
i am using testflight for client test our application. I got these information:
From Apple
2. 1 Performance: App Completeness Guideline 2.1 - Information Needed
We have started the review of your beta app, but we are not able to
continue because we need a demo account to fully assess your app
features.
Next Steps
To help us proceed with the review of your app, please provide a user
name and password in the Beta App Review Information section for your
app in iTunes Connect. Please be sure to include content in your app
that demonstrates the features and functionality available in your
app.
Since your iTunes Connect status shows as Rejected, we require a new
binary to correct this issue. Once the requested information is
available, we can continue your review.
To provide demo account information:
Log in to iTunes Connect
Click on "My Apps"
Select your app
Select “Test Information”
Scroll down to “Beta App Review Information”
Provide information in “Demo Account” and/or “Review Notes” as appropriate
Click “Save”
Scroll up to “Builds” section and submit a new binary for review
I provided the demo user account and password. But it's still with this error like:
So i am just wondering
Please be sure to include content in your app that demonstrates the features and functionality available in your app.
what's the content means here? Or i missed something important. How long does this testFlight review cost if it fails first?
Thanks for the help!
EDIT I am wondering if the content in your app means the Review Notes in the below image.
You just need to go to
AppStore -> My Apps -> Select Your App -> select
TestFlight Tab -> Test Information Tab
**Then fill testing account info and wait for reviewer **
After filled Review Notes the error was gone. And the review the finished the second day.
Looking at the description, it seems like your application needs some specific account to login to use application features. So, Apple people do not have access to your application until you provide them the testing account to log into the application.
You do not need to re-submit the application binary. You just need to provide account information to access your application. That is what they mean to say in description.
Please let me know if this information helps you
1) In my iTunes connect account there is a Support URL (required) and a Marketing URL (optional). If you look at any app's App store page there it says Developer Website. So is the developer website the same as iTunes connect Support URL or Marketing URL?
2) Also, I want to do manual release to get promo codes for review sites and others. So if I were to set app for review in iTunes Connect, how far do I set the "Availability date" in the "Pricing tab" in the future? How long is a review if approved?
3) Also, lets say it's approved and I set the future date to September 1st for example for manual release. Would Apple instantly upload my App into the App store September 1st or would I have to confirm something first or is there more to it?
1) Developer Web site will be same as support URL.
2) As per my knowledge, if you use promo code then you may not post review for it.
3) Apple will instantly publish your app on availability date.
I gone through SO on this topic, it seems there is no clear answer for this question.
I want to know exactly whether the demo account we give on the Appstore submission processs is exactly for Appstore review process or made available to the public use.
Because i am supplying my client's account to the Appstore review process.
Can any one help me on this topic.
Thanks
If your app has a login functionality, you need to create and supply a test/demo account for Apple during review. This account is for App store review purpose only. You can delete this account once the app is approved.
Under iTunes Connect Developer Guide
check Providing App Review Information section which says,
Use the App Review Information section to provide contact, review notes, and demo account information so that the App Review team can review your app. If your app requires specific settings, user registrations, or account information before you submit it to the App Store, be sure to include that information in this section.
Also refer similar questions: iPhone App Store Release Question and Demo account in itunesconnect in sms-based app
Hope that helps!