I am a teacher who has developed an app that streams video tutorials to mobile devices. The app has been around for a while and was originally built in CS6 using AIR SDK 20. More recently I have moved to CC and published the app using CC and AIR SDK 23 and 24 (including beta 24.0.180).
The app now crashes on IOS first access after installing the app. When you open the app up again, it opens but will crash when pulling up the control centre, pulling down the notification bar, clicking on the home button or minimising the app with a pinch.
I have stripped out the code and have isolated the problem to video streaming within the project. The issue is replicated using the xml and swf file found here: Dropbox -
https://www.dropbox.com/sh/h4rht8ksps2k1gg/AADdlFLst5CALJgl6oUsziIUa?dl=0
(everything has been stripped from the project so I appreciate that no video will play - didn't need it to play to replicate the issue). The app has been installed on iPad Air with IOS10 and iPad Mini 1 IOS9, but my students have also experienced the issue on iPhones running IOS7 +.
Any help with this would be much appreciated as my students would like to use the app without the issues.
Kind regards
Matt
Related
I have an app that is live on the App Store, and I got a screen recording from someone with an iOS 14 preview build that showed the game was unplayable. I tested this out for myself by using an xCode 12 beta version and running the app on an iOS 14 simulator, and, indeed the application was unplayable. I think this is because the app is a game and I coded it in SwiftUI, rather than GameKit, due to several optimizations. The current app version itself has no bugs, but I'm very concerned because once iOS 14 releases, the hundreds of devices the app is installed on, will all not let their users play the game.
How can I contact apple about this?
We made an app in Unity for a client as following:
Little logo animation as start - works fine
Introduction video which starts automatically - works fine
Overview with START button - iPhone crashes
After the START there is supposed to be an overview with 4 mini games: one Augmented reality figure, 360 degrees video with VR glasses, VR shooting game with glasses and a simple memory game.
First we build the app in 32 bit, which worked fine. Apple only allows 64 bit in App Store, so we changed it. It still worked. Then Apple gave us this feedback:
Oct 3, 2017 at 4:02 PM
From Apple
Guideline 2.1 - Performance - App Completeness
Thank you for your resubmission. After further review we found that your app still crashed on iPad running iOS 11.0.1 connected to an IPv6 network when we:
Launch the app
Skip the intro
Tap on the start button
App crashes
This occurred when your app was used:
On Wi-Fi
We have attached detailed crash logs to help troubleshoot this issue.
Next Steps
To resolve this issue, please revise your app and test it on a device to ensure that it runs as expected.
Oct 4, 2017 at 2:59 PM
From jvandijk#ic-space.com (IC Space B.V.)
Dear Sir,
Thanks for quick update regarding issue in application.
As we submitted recent version for only iPhone as deployment target so can you please review it for iPhone only?
Or is there any specific step we need to follow to use this application only for iPhone.
Thanks
Angela
Oct 4, 2017 at 3:04 PM
From Apple
Hello Angela,
Thank you for your response.
Regarding the 2.1 issue, while we understand that your application is designed specifically for iPhone, we require all applications to run properly at iPhone resolution when viewed on iPad.
It would be appropriate to address this issue and make sure that your app displays and runs properly at iPhone resolution on iPad.
We are looking forward to reviewing your resubmission.
Best regards,
App Store Review
So what we did change is:
Put target device on iPhone Only and Architecture on Universal.
After that we got the crash and before all the games worked fine!
We run the crash report, but we do not see any problems.
I also check with iOS 10 apart from 11 and then I got the same issue, so it is something wrong in sources of unity I think.
In ios 11 beta, we have an option for screen recording in the control panel. While selecting it, it should show the app lists which has enabled with Broadcast extensions(Replay kit).
But, in ios11 beta, it does not show any apps.
I have already installed the "MobCrush" app in my device. In wwdc 2017, apple showed the ReplayKit demo with this app only.
I don't know if any fix in the next version updates. Please share anything you know guys.
I don't know how Tamil solved the issue, but in my case by restarting the device it started showing my own Broadcast Extension in Screen Recording setup. But still no luck for MobCrush. Maybe it should be built with new XCode?
I have built my first Adobe Air application. The app automatically crashes after i try to run it from my iPhone, it just flashes a black screen and crashes.
It's working more than fine if i switch to Adobe Air 3.2 for Android and test it on an actual device, but whenever i try to test it on an iOS device, it just automatically crashes! I have created the .p12 certificate, and the distribution profile as i should.
I am Using Adobe Flash CS6, and Adobe Air 3.2 for iOS. My iPhone is on iOS 9.3.3. I really have no idea what to do, what can i do in this kind of situation.
The answer was just in front of my eyes, u need to download the newest SDK ! i had the 3.2, and now the current version is 22. As soon as i added it, and run the application, it worked like a charm.
I have an app that is built on top of the Adobe Air and run under iOS. The app worked fine. But recently It stopped properly work. The icon of the app is grayed after the installation. I updated Flex & Air SDK to 4.14 and 17 release. I also changed the app id and took certificates from another Apple ID. I added the device to the list of allowed devices as I done before and built ipa-debug package. After install I get app icon greyed. What reason could cause this behavior? What should I check? I spent two days trying to make it work, but with no success.
Thanx.
There are many informations out there what causes greyed icons on iOS. Some are simple bugs that can be circumvented by a restart of iOS and/or reinstall via iTunes. But I think in your case (and we are talkin AIR here) you should try to read the Console via Xcode (if you can) like suggested here. How you can debug via Xcode is described here in Detail. Feel free to attach more informations about whatever you could receive from that output console.