We're currently trying to set up a more streamlined ticketing system, to help organize tasks, according to not only groups, but also individual users within those groups.
I am using the conditionals app in Zendesk, and I am curious as to whether or not certain ticket fields can be applied to specific assignees within distinct groups.
So currently we have 3 groups, and depending on the group chosen the ticket form populates with different fields. My question is whether or not I can nest ANOTHER conditional once a group is chosen to give certain users within that group different form fields.
Any help appreiciated! Thanks!
Its possible to use the following method to make nested choices, and this works with the conditional fields app also
https://support.zendesk.com/hc/en-us/articles/203661876-Organizing-drop-down-list-options
I used this to create options for the Lens type e.g. and applied it to only the Cannon lens, and then when you select a Canon camera type the lens field shows up
Example Conditional Fields screenshot
Related
I'm trying to make an advanced form in Rails.
I have two tables: Category and Tip. Each Tip has several Categories, and a Category can have several Tips. All relationships are done correctly (checked in console).
My goal is to create a form where a user can search for Tips according to one (or more) categories he has selected. I would like to do this in the form of a check box.
Do you have a tutorial to recommend? I'm trying to find some, but either they're under an old version of Rails with obsolete functions, or it doesn't meet my request.
After that, I would like to combine several search criteria (by city, by price range etc.).
Is there is a possibility in TFS 2013 where a particular work item like Bug an d Change Request has to be created and closed by Testing team and task by developers.
No, we cannot achieve that as the requirements conflict each other.
You can set the permission Edit work items in this node for a
specific user group on an specific Area. But it applies to all the
work item types.
You can customize work tracking experience for restricting access to
work items:
For example, you can prevent the majority of project contributors
from creating the work items by adding WITs to the Hidden Categories
group. You can create a hyperlink to a template that opens
the work item form and share that link with those team members who
you do want to create them. But you cannot prevent other team members
closing the work items.
You can restrict access to work tracking objects in one of two ways:
By adding WITs to the Hidden Categories group, you can prevent the majority of project contributors from creating them. You can create a hyperlink to a template that opens the work item form and share that link with those team members who you do want to create them.
Set a condition field rule, a condition-based field rule or a combination of the two that applies to a group. You can restrict changes from being made to a field by specifying a qualifying rule and making it apply for a specific group.
Conditional rules can include CANNOTLOSEVALUE, EMPTY,
FROZEN, NOTSAMEAS, READONLY, and REQUIRED elements.
For more information about how to customize WITs, see Modify or add a
custom work item type (WIT).
Using services and actions in Form Builder it is possible to have multilevel drop down lists (e.g., Region, District, Municipality) that are automatically filtered by selection. Is there currently any way to support this sort of functionality without using services?
I think the answer is no, but need to ask. This might fit under the open issue: "FB: Actions independent from services" and maybe in conjunction with the new Datasets feature. However, I am currently using 2016.2.1 so Datasets are not an option.
I have a situation that I have a system that communicate with iLog and it should show the values of decision table first column.
Can I get all the values of the first column in a decision table? Given that the values are distinct and unique.
If yes, What if I want to get the values of the next column under the scope of the first column field.
I need this behavior since I have an agreement creation system which must allow creation of agreement terms based on what is already implemented in iLog
There isn't a way to extract values from Condition Column. I had also came across such situation when but couldn't get through it. However, there is a work-around for the same.
My Problem was, for example, there are rules to determine whether the user group to which user belong is allowed to approve the policy? If not, then what are the other user groups allowed to approve this policy?
One simple solution was to maintain two tables, one for checking and another to determine allowed groups. This was not accepted since business needs to maintain same data in two tables. Had it been FICO BLAZE Advisor, the same would have been implemented in a single table.
However, there is always another way to a problem. What I did is following:
1. Created a single table to list all are the groups which can approve the policy i.e. adding user groups into a list in the action column. Placed this decision table in a Rule Task.
2. In the final action of rule task, checked whether the user type of the incoming user exists in the list of user types. If not, it means user is not allowed to approve the policy so send the entire list; otherwise, set the list to null and set Approval flag to True.
I hope this may help you to find an alternate solution which may address your problem. Sometimes, we need to look for some weird way to get our work done.
HAPPY RULE DEVELOPMENT. :)
First of all, I want to apologize for my terminology. I am not entirely sure what to call what I am looking for, so I can’t google for answers. But here is my problem.
I am working on a Rails application that stores information about different websites and provides various services for them. I will call these services ‘Products.’ One website can be subscribed to several products, and a product can be served to various websites. So here is a very simple association scheme for these relationships:
At least, it would have been simple, but the problem is that the Settings model (shown in red on this diagram) is different for each product: for one product, it will have one number of fields and data types, for another it will have a different number of fields with different data types. On the other hand, the Faq and Description are the same, so if I redraw the diagram as follows:
I will get another problem: too much repetition (shown in blue on the diagram). Ideally, I want some kind of modification of the first diagram, where the Product model will choose differens Settings models depending on a parameter that I pass to it:
So that a request website.products.find(1).settings will return the model Settings1, while a request website.products.find(2).settings will return a completely different model, Settings2.
Is this achievable in Rails? If not, how would you organize such data?