According to the Zendesk documentation:
Receiving attachments from customers
Zendesk accepts attachments from users sent in via the API, email and web form channels in your Help Center.
However, I can't find any information in the documentation to accomplish this.
I'm not sure I fully understood the question, but you can just attach your document to the email you are sending in to update the ticket.
Related
I develop a mobile app Speaking Email that reads emails out to the user, which can be used while driving to work for example. I would like to add Slack as an account type. Ideally we would have Speaking Email read out the user’s slack messages that are unread, as these will be what they need to catch up on. However it does not appear the Slack API has a method for retrieving the messages the user hasn’t read. Is this possible with the latest Slack API?
I was searching for the same thing and found their API doc about Read Messages!
https://api.slack.com/messaging/retrieving
I am trying to get promotional and newsletter email messages using Gmail API. Currently, I am requesting the Gmail API based on sender, but it is not feasible. Is there a way to identify an email message as promotions or newsletters, when getting messages using Gmail API?
Is there a meta tag for newsletters or promotional messages?
Any help regarding this will be appreciated.
Thank you!
J.
The tag you mentioned in the question is called label in Gmail API. You can find a list of default labels in the documentation:
https://developers.google.com/gmail/api/guides/labels
I guess you are interested in CATEGORY_PROMOTIONS. In that case, you should pass it as a query param called labelIds[] of the request, that lists user's messages: https://developers.google.com/gmail/api/v1/reference/users/messages/list
Microsoft has provided updated API for sending messages to channel in Teams.
Post Message in Teams
after this update, now we can give importance, mention the user in sending a message to Teams.
curious to know, can we send messages with attachment in this new update?
have a look on below link for the chatMessageAttchment resource type that is used for sending a message with an attachment.
chatMessageAttchment
I want to know what all we can be achieve in this new endpoint.
POST https://graph.microsoft.com/beta/teams/{id}/channels/{id}/messages
This is not currently supported, I'll add a note to the docs clarifying this.
I am trying to verify that via the SurveyMonkey API I can send the response(s) from a survey back into Zendesk data. I want to be able to attach the response(s) from a survey, back to the ticket that send the survey.
Well I do not know about Survey Monkey but I know that you can do it with Examinare Survey API. developer.examinare.com and they also have an developer account that you can use to try.
If you message them by the support email I am sure they can give a better step to step directions but what you basically do is to activate the Zendesk integration and then add the redirect url to an external PHP Script and then take the ContactID, Inforeg (Serialnumber for the survey vote) and then parse it into the custom fields.
I know that Examinare has customers using Zendesk and their solution so try that out.
How do I forward a page to a Friend in Mandrill API?
I have generated the newsletter html format to send mail through Mandrill and it is properly sent. But I want to forward a friend to in my newsletter html file.
Please help me.
Mandrill doesn't offer that feature. You can read more here
From their documentation:
The MailChimp |FORWARD| merge tag generates a link to an online form
where recipients can share your email with others. Since Mandrill
emails are generated and tracked individually, a web version isn't
provided automatically. To mimic the Forward to a Friend option in
Mandrill, you could create your own online version of the email, host
it on your website, and then give your recipients a way to share that
online version with friends (through a direct link or an online form).
Then you could track when people fill out the form or when they click
the link for the shared email.