I am trying to verify that via the SurveyMonkey API I can send the response(s) from a survey back into Zendesk data. I want to be able to attach the response(s) from a survey, back to the ticket that send the survey.
Well I do not know about Survey Monkey but I know that you can do it with Examinare Survey API. developer.examinare.com and they also have an developer account that you can use to try.
If you message them by the support email I am sure they can give a better step to step directions but what you basically do is to activate the Zendesk integration and then add the redirect url to an external PHP Script and then take the ContactID, Inforeg (Serialnumber for the survey vote) and then parse it into the custom fields.
I know that Examinare has customers using Zendesk and their solution so try that out.
Related
I am currently developing a discord bot that can post tweets and more. The whole code is basically done all I need to do now is make the user authenticate the app so the bot can post tweets. I searched everywhere and I don't have any idea on how to do it. My goal is to have multiple users in a discord chat use the bot at the same time
From what I understand, you want your bot to have control multiple user's API ?
If so,
Have the user inputs their credentials using a command, (best would be by DM, like ?api XXXXXX)
store this credentials into a database and have your API Caller lookup for a specific API credentials within your DB.
I have created a slack bot and I want to send a general static help message to users when they send a direct message to my bot:
Should I subscribe to Events API? Or do I need to do this in another way? I couldn't find a clear answer for this.
There are two ways to do make your bot user reply to direct messages:
Events API
Real Time Messaging API
In my opinion the Events API approach is easier to implement since it does not require using WebSockets.
The basic approach with the Events API is:
You need an endpoint that can receive event requests from Slack and
react to it, e.g. by sending a direct message back to a user.
Subscribe to message.im event for your bot user
Note that a bot user already has all the required scopes for this with the bot scope.
In addition I would recommend to subscribe to app.mention for your bot user. Then it can also react to mentions in other channels.
Btw. that message you posted looks a lot like a review comment from the Slack team for a new app submission. I got a similar one for my last app and I solved it with the approach above. In general it looks like if you want to have a bot user in your app it needs to be able to respond to help request from users.
Normally, I invite new members via. email, that I get from them individually.
Let's say I want to campaign publicly for volunteers to join our community, then what is the best approaches with various level of control?
It is not possible out-of-the-box, but you can develop a custom website, where people can apply for your Slack and enter the name and email address.
You can then forward their request for you to approve (e.g. a page with a table of all open requests where each can be approved or denied or an automatically generated email to you etc).
Finally you can auto-invite every approved user with his email address. The Slack API has an undocumented API function that allows that. Check here for my post about that method.
I have done a similar website for inviting people from a gaming community (Eve Online), where they have to first authenticate themselves with their game login before getting an invite to our Slack. It works pretty well. I made this website with PHP, but basically every server based script language will work.
According to the Zendesk documentation:
Receiving attachments from customers
Zendesk accepts attachments from users sent in via the API, email and web form channels in your Help Center.
However, I can't find any information in the documentation to accomplish this.
I'm not sure I fully understood the question, but you can just attach your document to the email you are sending in to update the ticket.
I'm currently investigating the possibility to connect rails applicatrion with exchange for getting user information. I think to create rails page with user profile, and get profile information from exchange.
I found this: Outlook Social Connector
As I understand, this is an API for getting information about user (contact list, updates, new e.g.) from exchange, isn't it?
So, please, help me to understand this thing...
Is it possible to get facebook-updates of my outlook-contacts using some of EWS/Social Connector APIs ?
No, the Outlook Social Connector is a way that Outlook can connect to social networks. It sounds like you want to access data in the Exchange server. Have you looked at the REST APIs? There's a Rails sample here: https://github.com/jasonjoh/o365-vcftool. The code from that sample is also wrapped in the ruby_outlook gem.