I am having some troubles when trying to track the number of mobile installs of my iOS application through Facebook.
I am using Facebook-iOS-SDK 4.0.1, and calling:
- (void)applicationDidBecomeActive:(UIApplication *)application {
[FBSDKAppEvents activateApp];
}
However, when I go to the bottom of my Facebook application dashboard, I have this:
Last Mobile App Installs:
We have not seen any install pings from your app yet
Moreover, if I go to the App Ads Helper for my app, I get:
No installs were recorded in the last 7 days for iOS. See App
Analytics for more data. If you expect to see installs reported, make
sure you have set up measurement as indicated here. Specifically, make
sure to
Call the 'activateApp' function as soon as the app is on
foreground.
Include the correct Facebook app ID in the info plist.
I'm doing both things. In fact, I use other features from the Facebook iOS SDK and they are working fine.
What is weird is that, if I go to App Analytics and head to the mobile installs report, there are actual installs being tracked.
So the question is, why are the installs being shown in App Analytics but not in the other two sections (Dashboard and App Ads Helper)?
Is there anything I am missing in the iOS code or in Facebook application settings?
Thanks!
Related
As per this Facebook documentation, In my app I have implemented the last Facebook SDK and I have added the following method in my AppDelegate:
- (void)applicationDidBecomeActive:(UIApplication *)application {
[FBSDKAppEvents activateApp];
}
All seems to work correctly in the begining. I have installed my app by Xcode and in the Analytics section of my Facebook app I could see (under events section) :
App Installs: 1
To check this behavior I installed my app in another iPhone but the App Installs number is still 1.
What causes this behavior? Installing the app in another device apparently is not creating a new installation event?
We're using Flurry for analytics tracking.
Our SDK seems to be set up properly, as we are receiving and tracking events successfully.
We're trying to use User Acquisition Analytics (UAA) to track our installs, but after numerous attempts (over the course of many weeks), we are only getting 'clicks' and no 'installs'.
Is there anything special we need to do to get Flurry UAA working?
Our app is on the App Store, but we're trying to track downloads for beta installs. We're generating campaign URLs via the Flurry dashboard to our .plist files which are pointing to our beta IPA. Clicking on the link starts the app installation. We install the app, load it up, play around for a few minutes, then put it in the background and close it. After a few hours we see the 'click' register on the Flurry dashboard, but no installs.
Here are a few thing to keep in mind when testing a UAA tracking link.
1) The click and the install must occur on the same device.
2) It must be the first time the app has ever been launched on the test device. Removing and reinstalling the app will not count as an install. We have no visibility to to the install until the app is actually launched on the device.
The most common errors with UAA are using a test device that has previously had the app installed on it. And also we recommend starting the Flurry session when the app is first launched. Some publishers choose to start the Flurry session at some later time (such as after the user completes a registration form).
Send me an email to support#flurry.com and I may be able to test the campaign for you. Using a UAA tracking link in a plist file is not the intended purpose for these links, but I would like to hear the details.
I'm using Facebook SDK version 4.5.1 in my application. The APP ID, URL scheme, App display name etc have been incorporated into the info.plist correctly. We have Authentication as well as Share features inside the app all of which are working perfectly as expected. For Event tracking we have;
- (void)applicationDidBecomeActive:(UIApplication *)application{
[FBSDKAppEvents activateApp];
}
I can confirm that analytics is working seeing the Dashboard, i.e Installs and App events are getting reported correctly.
But when I run an Ad Campaign I would expect the SDK to correctly report the Mobile Installs but unfortunately I don't see any of that data coming in, i.e Mobile App Ad Installs are showing "0" installs.
An interesting thing to note here - when Checking with Facebook's App Ad Helper, It seems to show the "Last iOS Install" data on the top correctly but interestingly enough the second row i.e "Installs over the last 7 days" seems to show an "X".
Here's a screenshot of the same
But here's the screenshot which confirms that installs are getting reported.
Facebook is tracking organic install now. I also faced similar situation and i came across the concept of organic app install tracking.
Just install the app on a fresh device (which was not used with my application earlier). You will be able to see the install in the facebook dashboard after few minutes.
Thats all!
Hope this helps
I managed to get this working eventually. Haven't got the confirmation officially from Facebook dev team on this but it turned out that the "Advanced settings" section in the App Facebook Setting has an "Collect the Apple Advertising Identifier (IDFA) with App Events" switch which was turned Off for our App. The App was created a pretty long time back and this had to be turned On.
Although the description below it seems to suggest that this might not have been the real reason behind the issue, I can confirm that installs started reporting once we had this turned ON.
You must have the iPhone Facebook App installed for their analytics to work.
I had the exact same symptoms, and after installing the FB app it worked. Seems really like they're bypassing sandboxing somehow, but there you go.
I am following this guide https://developers.facebook.com/docs/ads-for-apps/mobile-app-ads and I've done everything as explained: added the Facebook SDK, triggered the "app activate" event with the corresponding App ID in the app delegate, set up the Info.plist with the ID. When I test my application through the simulator and on a testing device I open App Dashboard -> Insights -> App Events -> Overview and I get track of "fb_mobile_activate_app" events almost instantly, they are incrementing. Is this all I should have to know the SDK is implemented correctly and I can update my app on the App Store without worries and then run an Ads campaign on Facebook?
I am asking also because the things are a bit confusing on the Insights -> "Mobile App Installs" page:
This dashboard shows organic and paid app installs reported by either the Facebook SDK for iOS, the Facebook SDK for Android, or a Mobile Measurement Partner. This dashboard serves as as an indicator of app install volume, user demographics, and as a baseline for understanding how ads are increasing installs of your app. Developers can also use this dashboard for debugging to ensure that app installs are being recorded. For detailed data on paid installs, see the analytics in the Ads Manager.
Users who are not logged into a version of the Facebook mobile app released since August 2012 are not counted here.
How do you guys understand this line Developers can also use this dashboard for debugging to ensure that app installs are being recorded.? How can you debug this without having an ad and why do I get zeros on the "Mobile App Installs" graph? Is it possible that Facebook have a faulty description or am I understanding it wrong? Thanks
I've integreated Facebook SDK, and put the code [FBSettings publishInstall:YOUR_APP_ID]; in, and it worked all right with return value true.
I'm testing it using ad hoc distribution, for some reason the field Last Mobile Install Reported is not showing up. And the Facebook app summary page I got seems to be different to other people.
My question is:
Do I need to release the app to Apple store first, then download it via Facebook Ad in order for 'Last Mobile Install Reported' to show up?
My guess is that since I installed the app as Ad Hoc to my device, not via Facebook, so that 'Last Mobile Install Reported' didn't work. It is fair enough if that is the case, as I expect Facebook to charge me only when people download and install the app via Facebook Ads. But I'm not sure if my guess is all right or not. Can anyone clarify how facebook mobile app install ads works?
I've read through https://developers.facebook.com/docs/tutorials/mobile-app-ads/ already btw.
Any help would be appreciated.
I know I'm a little late to answer this but maybe this will help someone else. I just ran my first ad campaign on fb for my app and tracked installs.
First, the way you test if your app has the fb framework installed correctly and reporting installs is:
Look for the "fb_mobile_activate_app" event to show up in fb in the App Dashboard -> Insights -> App Events -> Overview. It should show up within a minute of the app opening.
Your app does not have to be released. I was getting install data from the simulator.
FB tracks all opens and if that same user clicked on one of your ads within the last 28 days it counts it as an install.
Your app do not have to be Released to see that feature. We have seen stats even for our development status app.
Last Mobile Install Reported works for non Facebook Ads related installs as well. They basically take in any installs .
It seems like you already have a Mobile Install Reported value in place. I don't think it would report a duplicated device if you set up the Info.plist correctly as instructed in the article below. Under "Advanced steps for mobile measurement", go to step 2.
https://developers.facebook.com/docs/tutorials/mobile-app-ads/
There is a "trick" to seeing your installs.
Yes, you can test "App Installs" on the Simulator or on your device...BUT...you might not see them on the Facebook Dashboard.
Instead, first go to the INSIGHTS tab reached from the left menu on the App Dashboard.
You may see App Installs here - but you might not.
Second, if you don't see any live data for App Installs, look at the section called "APP LAUNCHES." That can be used as a surrogate indicator that your app is working.
Third, if you don't see live data for "App Launches" - look at the date range. Change the date range to extend to TOMORROW's date. Give Facebook 1-2 minutes to update with your data. At that point, now you can see that live App Launches are occurring - and thus will know that your connection to FB is working.