I have installed an app successfully as an internal tester. Now the app is ready for external testing, and has passed Apple review. In the email received from Apple, I clicked the Open in TestFlight button, which opened the TestFlight app and displayed the app details.
Clicking the INSTALL button fails with the following alert:
Couldn't accept the invite
You've already accepted the invite for this app.
OK
The message does identify the problem. Any ideas how to resolve it?
Also make sure that you're not trying to install as internal tester while being added as an external tester in a previous build because this will for sure result in the same error. To resolve this problem simply log in to iTunes Connect and remove this account from the external testers list - then you should be able to install as internal tester without problem.
I fixed this by unsubscribing to the old version of the app and then accepting the invite.
I got the same message. In the TestFlight app I had the previous version of the same app with the 'Expired' status. I clicked on that expired version and on the detail view scrolled to the bottom and tapped on "Stop testing". After this, I was able to accept the most recent invitation.
You can only be associated with an app as either an internal or external tester. You cannot be both at the same time.
You will need to unsubscribe from one of them, if you wish to be part of another.
Same thing applies if you need to send out another email invite. Remove from beta testing, then add to beta testing.
Old question, new answer.
It is possible for an invitation to be sent to an email address and accepted with a different email address. This is only likely to happen if you use two different Apple IDs
An invitation was sent to my work email not associated with my Apple ID. I opened the email from my iPhone and accepted the invitation with my personal Apple ID. Months later, I received another invitation. I opened the invitation on an iPad where I was signed in using my work email address. The error message above was displayed.
Fix the problem by signing into the device with the same Apple ID you used to originally accept the invite.
I tried removing the user from the External testing, All Testers, and Internal Testing and re-doing everything but still had the issue. I then realized that I had public links enabled way back and I think I used one of them with that Apple ID, after proceeding to remove all public links from All Testers" I was able to re-accept the invite from the Internal Testing group.
Related
I have a new iOS device and want to install one of my applications on it to test it. The problem is that I used the redemption code on another device long ago and I don't find the email I received from the App Store Connect.
So, I removed my email from my tester's group and added it again. I received a new email from App Store Connect and the link to download the app. However, I received the following message when I tap on the link:
The invitation has already been redeemed. Please request a new invite
from the developer
Any idea how to revoke my previous redemption code and generate a new one? The problem is that the TestFlight app does not have any sort of login button to let me log in and it shows the list of my projects under this account. Am I doing anything wrong?
I just found the solution. There is a painful fact that I had to sign out of my personal account (Apple ID) and then Sign in with my Company email address. Doing this way, Testflight pulled the list of my pass automatically and I am able to install them.
Isn't there any way, like Android, to have both accounts together? I am happy to approve your answer if you tell me a simpler way than what I have done. Thank you.
Sent public URL to a user, and he reported TestFlight does not show the app, but asked for a redeem code? Where can I or he find this code?
The redeem code is sent by mail when you add an external or internal new tester in TestFlight.
When you open your app in App Store Connect, go to "My Apps" and select your app. Then go to the "TestFlight" section, complete the "Information" section, and then add external testers as needed and the build to test.
After this Apple sends emails to all testers with the invitation.
A good tutorial on TestFlight can be found on raywenderlich.com.
This issue is happening to me also. Some customers are saying they are asked to enter the redeem code while using the public link for downloading the app from TestFlight, so they are unable to download the app.
Workaround was to add the user's email id to the test group so it will send email invites with redeem code.
But I still do not understand why the public URL for downloading the app is asking for a redeem code? And what will be the redeem code for people using the public link? Another interesting thing is it's happening only to some users.
[tl;dr user is doing it wrong + Apple designed this flow poorly.]
Presumably what is happening is some users who haven't previously installed TestFlight (or who opened the link in an app other than Safari, which won't automatically open TestFlight for them) are clicking on the public link, which if opened on an iOS device shows: "Step 1 Get TestFlight".
(notice that on many devices some portion of "Step 2" will be covered up, such as the critical "Start Testing" button in the screenshot above.)
And then instead of returning to the webpage after installing TestFlight and scrolling down and clicking the "Start Testing" button under "Step 2 Join the Beta", some users are mistakenly staying in the TestFlight app and either tapping the "Redeem" button as it is the only interactable element on the mostly empty default TestFlight screen or reading the subtitle that says to "contact the developer for an invitation code."
(Note the big title text would be confusing to users who thought this was how they start testing and they would naturally think at this point something has gone wrong.)
Unfortunately this is a natural consequence of the way this workflow is designed, and I don't see a simple way around it besides educating your users.
Certainly one workaround is to invite the user via email, so they will get a code they can enter into the "Redeem" alert text field, but this should not be necessary.
It may seem obvious to technically-savvy people, but one can clearly see some people not understanding that they need to switch back and forth like that. Until this design flaw is fixed, a certain percentage will make this mistake. I suggest sending Apple some feedback about this.
My rep is too low to comment, but something you can also do is ask your testers to do a "long press" on the link. This will allow them to open the link in either Safari or TestFlight. Opening in TestFlight will sometimes resolve this issue.
For public links, when you click the link, it'll open a page with two steps to follow. The first step is to download the TestFlight app. The second step is to install your app. After you install TestFlight, go back to the link and press the install button on the second step. There is no need to redeem codes for public links.
Struggling with the same issue here.
I found a couple of things.
If you're trying to renew a previously added a user, go to the same version you initially issued the code on. If you don't see reissue as an option, try deleting / then add new external tester. If you try to reissue the redeem code on a different (newer?) TestFlight version that option is unavailable. First time-adds should also show the reissue button after you send the first invite.
TestFlight "redeem" button is the top of the left panel.
If you are working on an app-managed computer. You need to have rights to run TestFlight and access the AppleStore.
I have one last hurtle and I think it's a security feature of the managing application (JAMF ?).
It typically happens when the user is not registered to the App Store and/or iTunes with the given email address. In my case it turned out that my tester gave me his iCloud email which was why he experienced the same issue.
I am trying to add new users to my Users and Roles in iTune Connect. I go through the steps, assigning them as Technical/Admin, and hit the Add button.
I get the confirmation on the dashboard that they have been sent a verification email... but it seems nothing is being sent!! And as a result I cannot add them to the Internal testers list.
Is there a reason why verification emails are not being sent to new users being added?
Cheer
AF
iTC TestFlight has been notorious for dropping emails. Apple has also been having outages recently related to iTC (as well as other systems). The only thing you can do is remove the user and later re-add them - that will trigger the invite email again, and if iTC is working properly at the time they'll get the email.
You might also want to reach out to support so they can see if there is anything going on with your account. I had to do this for an iTC issue last week...and I heard back a week later that the issue was resolved.
Good luck!
I'm using the new Apple TestFlight for internal testing, I've invited a bunch of emails who all worked fine.
But I still have one who don't work.
So, I added the tester xxx#mac.com email in the internal testers section and configure it as an internal tester with Admin role.
In the app prerelease section, I see that user, but with an xxx#me.com email.
And when I selected it and click on "invite" button, it says "invited", but the user didn't receive the email to test the app. And in the list, he's status is not like he is part of the test (not accepted and installed the testflight).
What's happening?
One problem that I found (and it's pretty crazy) is that if you enter the Internal Tester's name with any uppercase letters in the email address, you will not be able to complete the Invitation process for a specific app. I had this with two users and only deleting their User account and re-inviting them to iTunesConnect with the same email entered in all lower case solved the problem.
This was not an issue of them being both Internal and External Testers which is another known problem.
This question already has answers here:
Why In-App purchase sandbox always ask "Verification Required"?
(11 answers)
Closed 9 years ago.
I cant test my in-app purchases because I am always getting this error message: Verification Required: before you can make purchases, you must verify your payment info [Environment: Sandbox]. Two buttons are presented in UIAlertView: cancel and continue. If I tap continue I am redirected to Safari and I follow verification steps, but in my app in this case I always get "Cancelled transaction" event.
I am using the test accounts created in iTunes Connect. I tried creating several accounts but always the same message occurs. What to do?
Any hints?
From my experience I see two possibilities:
you didn't sign-out from the App Store in settings, so the system thinks you're trying to access using your "real" iTunes credentials
or you by mistake the test user for a real purchase (no sandbox or directly in the app store); in such case this user has been messed up and the only option for you is to create a new test user.
Both are quite common situations when the same device is used for development and private use.
You can also try to check-out the link listed in this famous page here:
http://troybrant.net/blog/2010/01/invalid-product-ids/
This problem was driving me crazy and took me half a day and quite a bit of research to solve it (thanks a lot Apple!), but I finally solved it and here is what worked for me:
1) Uninstall your app from the device.
2) Create a new test account on iTunes Connect and verify its email address.
Never add any payment information for this test account, not online, not on iTunes, not on your device. Doing so might invalidate your test account (and trigger the "verify payment info" vicious cycle.) Also never use this test account out of the Sandbox.
3) Log-out from the App Store on your device.
DO NOT log back in the App Store via Settings > iTunes & App Stores on your device. You will be asked your login credentials from your app later (see points 5-6)
4) Re-install your app.
5) Attempt an in-app purchase. You should now be prompted to enter both your username and password (as you logged out from the App Store)
6) Type in your username and password: you should not see the dreadful "Verification Required: before you can make purchases, you must verify your payment info" message and the purchase should be successful.
N.B. One user on the Apple Developers Forums who also managed to solve this issue claims you have to create at least 3 test accounts, as the first 2 won't work (https://devforums.apple.com/message/699718#699718).
I can't confirm that is true, but the test account with which I managed to successfully finish a transaction was indeed my third test account.
Hope this helps.
At the time of creating the Test user Account You would given Email ID. Apple send a mail to the Given mail ID for Verification.
What u have to do is, open that mail(inbox) and Click on the received mail from the Apple and click on the Verify Apple ID and Login into the Apple Account.
Now onwards you can login simply.
Thats all..,