I'm following the php quick start guide, and when I try call from one browser client to another browser client, I see the incoming messages shows that the call is coming from "+199999999" instead of the name of the client who is calling. Is anyone else experiencing this?
It appears that this happens when you don't specify a callerId. After adding a twilio number to the callerId variable, the incoming call message now shows the call is my twilio number instead of +19999999. For those who are wondering, you can also change your the callerId to a client name in the format of client:yourdesiredclientname for when you are dialing to a client.
Related
Ok guys, I've been viewing twilio tutorials for the last couple hours and I seem to just not get it. Can someone give me a basic rundown on how to do the following?
I want to create an app that uses the microphone/speaker of my computer to receive a call.
I have a twilio account with a twilio voice phone # but I just don't seem to get how to connect a JS Device object to a phone #. I think it has something to do with a capability/auth token but can someone give me a step by step on how a phone # can be called and the headset will receive a voice call and begin the conversation. The tutorials show how you can make twilio speak a written statement in twiML but I don't understand how to make it make an actual voice call.
My current guess is that I need to do the following in the browser to accept a call. But I'm not sure what needs to be inside the token.
//I don't know what needs to be in the token in order to connect this
//web page twilio 'Device' to. I use c# but if you have a node.js or php example that would be fine
fetch('https://mybackend/getPhoneToken').then((token) => {
const device = new Device(token);
device.on('incoming', call => {
call.accept();
});
});
Thank you for your help.
This is my first answer, let's see if I can help.
First you have to generate the access token by giving the Voice grant.
Generate access token with your account sid, API key ,API key secret and identity.
access_token = AccessToken(<Account_sid>, <api_key>,<api_secret>, identity=identity)
Note: Identity Should be unique for each user. You can put identity as twiliophonenumber_userid
Grant the Voice incoming Access.
voice_grant = VoiceGrant(outgoing_application_sid=<twiml_sid>,incoming_allow=True)
Add grant to the access_token
access_token.add_grant(voice_grant)
Initialise the Twilio device with this access_token. Then you can make the incoming call to the twilio number and receive the call on browser.
You just need only one Twiml App for all the twilio phone numbes. Create a Twiml App with Request Url and method. (Whenever the js device make/receive calls, then twilio will send a request to this URL to get further instructions)
In the above Request URL function, you have to tell twilio what needs to do with the request. Here is a sample function
function handle_calls():
if outgoing_call:
dial.number(customer_phone_number)
else:
# handle incoming call
dial.client(identity) # This is the same identity which we have given while generating access_token. This will trigger "incoming" event on Js device.
To differentiate between outgoing / incoming calls, you can send extra parameters to twilio while making outgoing calls and handle the request accordingly in the above function (pt. 6). See below sample function.
var params = {"direction":"Outgoing"} # Based on this parameter you can differentiate between outgoing/incoming calls.
device.connect(params)
You can setup status_callback events to better handle the call progress. have a look at this article...https://www.twilio.com/docs/voice/twiml/number#attributes-status-callback-event
Have a look at this article, you can get some more information - https://www.twilio.com/blog/generate-access-token-twilio-chat-video-voice-using-twilio-functions
I used this as my helpguide: Twilio: Forward received SMS to URL
But the problem is I cannot extract anything from the set of parameters.
I'm using Classic ASP and I'm try to capture anything that exists in the Request.QueryString by placing it into a database.
All I want to do is to insert the from phone number and body/text message into my database every time a message is received. All I get is an empty record in the database.
By default when Twilio receives an SMS to your Twilio phone number it makes a POST request to your ASP page, sending a set of form-encoded values. This means you should use:
Request.Form("Body")
If you want Twilio to make a GET request instead, allowing you to use Request.Querystring, you can configure that on the phone number configuration page in your Twilio Console.
According to the docs, the default value for Twilio's StatusCallbackMethod is POST, so unless you've specified otherwise, you will be receiving your desired parameters in the POST body, not in the query string.
If you just want to forward an SMS to a URL or Rest API there are few android apps that do just that, most of them are paid ones.
This is one example:
https://www.forward-sms-to-rest-api.com
I have been trying to build a app that redirect a Twilio number to another phone number when a customer call Twilio number.
When callback URL does not return proper Twilml, it says "Application has failed" message on the call.
However, I do not want my customers hear that message even though there is a error.
Is there a way to turn that message off?
Thank you.
Twilio evangelist here.
There is no way to disable the error message, but you can set a Fallback URL on your phone number that Twilio will request in case the Voice Request URL fails.
You could set the Fallback URL to a simple static XML file hosted somewhere like Amazon or Dropbox, or use a service like twimlbin.com to host some backup TwiML for you.
I am facing a problem with Twilio to detect the Twilio Browser client Available or not.
If Twilio client is not available then need to send the voicemail otherwise I am using to accept the call.
Twilio.Device.incoming(function (conn);
Thanks.
Sounds like you need agent presence. There are a couple ways to go about this. One (Recommended) is to use Twilio TaskRouter. https://www.twilio.com/taskrouter. This will handle agent presence for you (online, offline, busy, etc..) and much more
Your other option is to use a service like PubNub http://www.pubnub.com/ and bind the clint so you can get state information (online, offline, busy, etc..). This is more wok since you have to handle state yourself.
The following steps can be followed to achieve this
1. Set a valid url to the action attribute of the Dial verb of the client
Eg., The TwiMl to dial the client must be
<Response>
<Dial action="myapp/statusCallBack">
<Client>jenny</Client>
</Dial>
</Response>
2. If the client jenny is available, the connection object can be received via
Twilio.Device.incoming(function (conn){conn.accept();});
3. If the client jenny is unavailable, Twilio will request to the statusCallBack url with the parameter 'DialCallStatus=no-answer'. Now the following
twiml can be returned to say Unavailable message.
<Response>
<Say>
Please leave your name and number along with a short message.
</Say>
<Record maxLength="3600" action="myapp/recordedUrl">
</Record>
</Response>
4. Now the voicemail url can be stored when the "myapp/recordedUrl" is called once the caller recorded the voicemail. For more info on record verb, visit this site
Note that the voice mail is recorded on two cases, if the client is unavailable or the client does not accept the call.
Initially I have been using the TwiML response to send response to my text messages. But since my requirement has changed and I need to send more than 10 messages in response to my text hence I am now using the Twilio API to send the message out. So to fix this now I am trying to send nothing as the TwiML response for my Text Messages and instead using the Twilio API to send the actual messages out. I also have a TwiML bin URL attached to my short code as a Message Fall Back URL in case Twilio is not able to connect to my REST API URL. So now when a Text message is received by Twilio it connects to my REST API and the response is sent. But I am getting the response from the Message FallBack URL first and then the actual response for my text message via the Twilio API. Is there anyway to avoid this? I can remove the Message Fall back URL but then what would happen in the actual case when Twilio is not able to connect to my server?
This is how I have added the code:
var twilioResponse = new Twilio.TwiML.TwilioResponse();
...... have code that uses Twilio API to send out more than 10 messages.
...... Since the messages are going out via Twilio API hence returning NULL to the TwiML response
return Request.CreateResponse(HttpStatusCode.OK, twilioResponse.Element);
More Updates:
As I mentioned earlier I'm using the REST API to send an SMS. When a Text request comes Twilio server calls my URL supplied to the REST call.
Sometimes my server is little slow in responding - in which case twilio gets the fallback URL message and passes on the text message.
How do I increase the timeout ? This timeout is the time the server responding with TWIML.
Please help - any pointers are appreciated.
Twilio evangelist here.
My first suggestion would be to check your accounts App Monitor to see if Twilio is logging any errors. The Fallback URL should not be getting requested unless Twilio fails to get a valid response from the primary URL.
The default timeout for a Twilio request is 15 seconds, so if your server is taking longer than that to respond there may be a bigger issue happening with your server or network.
Hope that helps.