I've been looking for a way to have a user acknowledge a
ticket after it has been assigned to them. I don't know if
this is a built in feature or if there is a plugin that
will create a state/button for a user to accept a ticket
after it has been put in there queue. I would expect to
see something like this from the ticket window around
workflow or start progress but no amounts of digging
through configuration settings has turned anything
relevant up.
Does anyone know about this added functionality in JIRA?
Much thanks.
I did this by a custom workflow step. After an issue arrived to an assignee (with status New) he/she should move it to another step (with status Open). Until he/she does it, the issue is considered as not noticed/reached the assignee. Also I have had a report showing issues with New status for more than a predefined period of time.
I'm not aware of a ready-made plugin which performs similar task (perhaps, I should dig into my posts on Atlassian answers to discover some clues for other solutions).
As #Stan says above, a custom workflow is the way to implement this. The workflow functionality in JIRA is very flexible and as a result has a bit of a learning curve, but Atlassian's documentation is pretty good. Post back here if you need help.
Related
I actually moved to Jira and to be honest, it is really helpful and effective tool. I wonder everything has limitations, What are the limitations in jira when an active workflow is being edited?
There has to be some things that the user should be careful about. Any guidance would be highly appreciated :)
Wel, I got this from a link.
If a workflow is active, you cannot edit the workflow name (only the description)
You cannot delete the workflow steps
A step associated status cannot be edited
You cannot add any new outgoing transition if a step has no outgoing transitions (Global transitions are not considered).
A step’s Step ID cannot be changed.
If any one can add anything on this, please go ahead
We are migrating from an in-house tool to Jira for managing our scrum board, and we have concerns that I have been unable to resolve by searching the Internet. But you folks are smart, right? ;-)
Our current scrum board shows the usual swim lanes across state columns (for todo, progress, review, done). Each swim lane represents a user story, and has a link to (and a snippet of) the user story description in Jira. It also has a number of 'tickets' (these would be subtasks in Jira lingo) that start in 'todo' and move across to eventually end up in 'done'.
So far, Jira can do all of this, too (although creating sub-tasks is rather a lot more work in Jira than in our in-house tool). However:
When we commit code, we include a ticket ID in the commit message, and thus each ticket displays a list of commits that were done to complete that particular ticket / partial story. I haven't been able to find out how to do this in Jira -- if it's possible at all. Instead, it seems one must open a sub-task to see if there are any commits on it?
Each commit also shows its review state, which gives us an excellent overview of how close to done a ticket really is. I haven't been able to find out how to do this in Jira -- if it's possible at all. Instead, it seems one must open the sub-task, and drill down further into Fisheye(?) in order to see the review state?
In total, our tool provides a one-screen overview of the state of each user story, ticket, commit, and review state; and it's very lightweight to pull in new stories (from Jira) and add tickets. We fear that Jira is not able to provide such a one-screen overview, forcing us to open Fisheye in order to know whether a given commit has passed review.
Is it really true that Jira must be this cumbersome?
For reference, here is what a single ticket (subtask) looks like in our system:
And if you look at the whole scrum board, it's actually quite easy to get a feel for the number of commits on individual user stories and tickets, and the ratio of pending/passed/failed code reviews:
I agree with your fears when you say
We fear that Jira is not able to provide such a one-screen overview
In my experience (7+ years with Jira/Agile) I've not seen a such condensed view of information about a sigle user story even on a swimlane with relative cards.
Also in the Atlassian marketplace there seems to be no good plugin to solve your issue, even partially.
To make such move from your in-house tool to Jira retaining all you have there, I fear you should develop a custom Plug-in using Jira SDK to integrate with the agile boards.
It may be enough to start by developing a custom field to show what you need from a "ticket" (ie sub-issue) and trying to insert it into one of the three "slots" available for cards (I mean Rapidboard card layout configuration screen).
If you wanna try, start from here.
Another option to create a new custom field would be the Adaptavist Scriptrunner plugin. It will ease the building of custom fields: your new field can be written also in Groovy rather than plain Java. I've used it to build an extended status custom field (just to give the user an immediate big picture of it) that informs him in plain english and with stylish css colors why an issue is blocked or anything else relevant, getting data from other fields or linked issues that are not immediately visible to the user. IMHO, it is very similar to your problem.
Experience with Jira is based on what I have seen from clicking through the project. There is no knowledge transfer as all people who knew this customized system left over a year ago.
As for the Atlassian PDF guide, it is not able to assist because the feature to add users and manage the users in Jira have been removed. An external LDAP system is where the users are managed.
I can view the User Browser and see users and do some editing of a profile and even delete the user from a navigation link in the footer.
But the real question at hand is, what do I need to do in order to
A. Assign users to an Organization Role that only allows them
1: A view only mode of the users in that Organization
2: View the details of the user and that users permissions/roles given
I've been looking for a few days now and just keep running into brick walls.
Thank you.
The upgrading of the system to the new version is not an option due to the extensive undocumented modifications made to Jira. It has been tried 3 times in the past 2 years without success.
I am answering based on JIRA 5.2 and higher experience.
Only place to see list of users is User Manager and you need to be JIRA admin to access it. So it's not a solution for you.
I searched for addon doing this but no luck. Moreover your JIRA is too old to be supported by addon providers.
The same story with JIRA REST API. Looks like for JIRA 4.1 you need to use JIRA REST 1.0 (current is 2.0) and I can not find docs for it.
I believe it's possible to write the addon to accomplish what you need but again it's not smart to invest in obsolete JIRA.
The most right solution is still migrate to the newest version of JIRA. Maybe you need abandon the undocumented changes or rewrite them into JIRA addons. It will not be easy and it can be costly but looks like you do not have too many options.
Task has been abandoned.
No answer to bad implementation and poor engineering practices when one is to continue to follow them.
I'd delete the post entirely but I'd rather give credit to the few that tried to provide some insight. Thanks again.
I moved by mistake a issue from not started to DONE. Is there a way to move back the issue?
I would rather let it "in progress".
The answer is yes, but you may have to customize your workflow to add a transition from the DONE status to another status. Make sure to clear the resolution using a post function so that your issue key is not marked with a strike through
Yes! Or no, or maybe :)
It depends on your issue type's workflow, but you can usually re-open the issue and set it to in-progress.
This, of course, may also be dependent on
What version of JIRA you're using
If you're using GreenHopper/JIRA Agile
If you have a custom issue workflow/lifecycle
What your user permissions are.
Any additional details about your JIRA instance might be helpful! Is it a hosted ( ala Atlassian on-demand ) or on-prem, etc.
I am using Jira for organizing user stories for my project on Agile approach. When I tried to close a user story it shows the status as ' Resolved', rather than 'Closed'.
Can someone help me how to change the user story status to closed?
Please post your suggestions and help.
Its a bit hard to answer such a vague question - so if you can ellaborate a bit on the customization you have done in your JIRA instance, it can help.
Some pointers:
JIRA is using workflows to manage the flow an issue can use.
The default workflow that comes with an installation of JIRA is called "jira" and looks like this: https://confluence.atlassian.com/display/JIRA/Configuring+Workflow
Depending on the customization of your JIRA installation, you can either change the workflow to go from Open to Closed when you use the "Resolve" operation.
If you are not the JIRA administrator, different workflow transitions can have various properties and conditions and validators set on them, for example checking for permissions. So if you are a user that does not have permissions to do a certain transition - you can see if you can change it via the permissions administation panel, or again - in the workflow validations.