I am trying to upload new screenshots to my game's page on iTunes Connect, but when I do that, I get an error that doesn't have anything to do with reality and/or common sense. Basically, I upload a bunch of iPhone screenshots with correct resolutions, sizes, etc. and get an error saying that I didn't. I am beginning te feel like I am doing something wrong, even though I am pretty sure I am not.
The error goes like this: "Your binary indicates support for iPhone/iPod touch. You must provide an iPhone/iPod touch screenshot." Again, as you can see on the screenshot below, I have indeed uploaded those screenshots. The binary is correct and is targeted at iPhone/iPod Touch and iPad.
I have tried both Chrome and Safari, all to no avail. I have left a ticket to Apple's support, but that can sometimes take days, and I don't have that kind of time, as the approval process is lengthy enough without this.
(a screenshot)
I know it's almost 1 year later, but for those still having this problem, just open the screenshot in preview and re-save it.
Worked for us!
Check that you are uploading high res (Retina) screenshots. As of February 2012, the screenshots you upload for iPhone/iPad must be in high resolution (suitable for Retina devices). Apple says:
The requirements for high-resolution images are 960 x 640, 960 x 600,
640 x 960, or 640 x 920 pixels. Images must be at least 72 dpi, in the
RGB color space, and the file must be .jpeg, .jpg, .tif, .tiff, or
.png.
I had to explicitly add the extension in finder first. Example 1.png/1.jpg instead of 1
This solved my problem ..
Quotes from apple developer forms :
Sorry to hear this is happening. This message means there are screenshot uploads that were started but never finished. Normally if an upload fails, App Store Connect will report an error and delete the unfinished screenshot for you. But it sounds like in this case a failed screenshot did not get deleted successfully.
You can delete these yourself manually: Go to your app version page
where you see your screenshots.
Click “View All Sizes in Media Manager”. This should take you to a
page with all available display types and sizes.
Click the “>” icon by each display size to expand every section.
Unfinished screenshots show as a grey placeholder icon instead of an
actual screenshot. Normally these tell you someone else on your team
is in the process of uploading a screenshot. But if that’s not the
case, then it means a screenshot upload failed, and did not get
cleaned up automatically. If you see any of these: Hover your mouse
pointer over the screenshot. A red (-) icon will appear over the
top-left corner.
Click the (-) icon to delete the placeholder.
If you have more than one localization for your app, use the locale
picker in the top-right corner of this page to check each
localization.
Hope this helps!
Related
Does anyone know how to take screenshots without the notch on the iPhone X simulator?
When I try and upload the screenshots with the notch on iTunes connect, I get an error saying "images can't contain transparencies". Command + S on the simulator creates screenshots with the notch but iTunes connect will not accept them.
A bit late, but might be still relevant to people.
If you hold option (⌥) key right before tapping on File/New Screenshot (or simply hold ⌘ + s + ⌥) you'll be able to take a screenshot without the device mask.
As other commenters are saying, this seems to be just a problem of your screenshot containing a transparency, or alpha channel. To get rid of it, open the screenshot in Preview on your Mac, go to File -> Export... and save it as a PNG. Make sure that the Alpha checkbox is unchecked.
I finish all the development of my app and I am trying to update the screen shots as they require.
I take the screen shot in simulator by using command + s.
Every time I choose the files to upload, and the iTunes Connect says,
The dimensions of one or more screenshots are wrong. Learn More.
As you can see in the photo,
How to resolve this? Thanks in advance.
You said you are using the simulator to take screenshots. As other people have mentioned you need to use the iPhone 6 Plus simulator to do this.
Also make sure the scale is set to 100%. You can do this pressing ⌘+1 or go to Window > Scale > 100%.
The scale of the simulator affects the size of the screenshot.
Try using an iPhone 6 Plus to take your screenshots. The sizes are there, if you check the "Learn More".
Make sure to upload the same and exact size of image for which you are uploading.
And make sure you are uploading the screen shot in there respective section.
While trying to add Review Information for my In-App-Product I upload a screenshot (successfully) that is 1280x800, no alpha.
I then go to click "save", and it gives me an error message such as:
You must upload a valid screenshot
Your Screenshot must be a valid size. Learn more
No further information is given. As far as I can tell my screenshot is valid.
I've tried both Firefox and Safari.
I would like to add to the accepted answer because regurgitating the documentation does little to resolve actual problems.
After taking a screen shot of the app on my device for in app purchase review and it still didn't work, I did some investigating.
After you attempt to upload a screen shot and see the error to upload a valid size, you can open the browser inspector to see the error details. The image MUST be one of these dimensions:
accepted resolutions found in console error
Something else I didn't realize is when taking screen shots with command-shift-4 on macbooks, when you hold it down for the drag you can see the actual dimensions of the screen shot you are taking, but for some reason it saves it as DOUBLE the size. I ended up taking a screen shot where the cross hairs of the screen shot say 320 x 480 resulting in a saved png of 640x960. It has to be one of the pre set sizes in order for image upload to accept it.
After banging my head on a wall for a couple hours I figured this out, so I hope this helps others .
Upload screenshots of 1242×2208 resolution (iPhone 6 Plus).
If your app is the same across device sizes and localizations, you can
use the highest resolution screenshot for each device type; this set
will scale appropriately for other device sizes when viewed on the App
Store in each localization available in iTunes Connect. For example,
if your app supports only the iPhone, you can provide 5.5-inch display
screenshots and you do not need separate screenshots for the 4.7-inch,
4.0-inch and 3.5-inch displays.
See Screenshot Properties section here for details
Screen shots of the simulator taken via Command + Shift + 4 or screenshots taken using a real device (even latest iPhone 11) are not accepted by App Store Connect.
Instead, use your Simulator in the latest & biggest device mode (currently iPhone 11 Pro Max) and use simulator's menu:
File > New Screen shot
Or just press Command + S.
It saves the screen shot file to the desktop. It will be accepted by App Store Connect.
PS: Just for the sake of more info, this question is related to this one: iTunes Connect Screenshots Sizes for all iOS (iPhone/iPad/Apple Watch) devices
screenshot of the in-app purchase as it appears on the device. This screenshot is used for Apple’s review only and is not displayed on the App Store.
Screenshots requirements are outlined below:
iOS requires at least 640 x 920 pixels.
tvOS requires 1920 x1080 pixels.
macOS requires 1280 x 800 pixels.
After you upload an app review image, you can replace it, but you can’t remove it. You can’t update the screenshot while you in-app purchase is in review.
You are uploading screenshot of wrong size. It must be of at least 640 x 960 or any other size that inherits the iPhone screen size in 2x or 3x dimension.
It better you upload screenshot of your iPhone.
Apple Doc Reference
Run this app into iPhone 8 simulator.
Then take a screenshot using the simulator.
This is how my screenshott upload worked.
Getting "There are one or more errors on the page" but unable to find the exact error.
Here is screenshot
Edit 1
I am trying to upload iPad screenshot with dimension 1536 x 2048 pixels for hi-res portrait (full screen) maximum with Locked but I am getting strange error, given below
Note: I have tried uploading image from both chrome and safari but getting same error
You are getting this error because ITC has recently changed rules for uploading Screenshots.
Here are few things you should keep in mind :
iPhone:
For iPhone you must upload 1 set of screen shots for 5.5 inch device (1242x2208 size)
Kindly take a note that 1 set means you can upload 5 screenshots
You can upload screenshots of other devices from media manager. But only if your application have localization feature & you need to show other language screenshots
iPad:
For iPad you must have to upload 5 screenshots of 12.9 inch iPad device. (2732x2048)
You can upload screenshots of other devices from media manager. But only if your application have localization feature & you need to show other language screenshots
Now in your case i can see you are trying to upload iPad retina screenshots but its giving you error message.
Simply follow this things:
Ask designer to create one splash screen for 2732x2048 size & upload it. As because we can add minimum 1 screen shot so you will be submit the application by 1 screenshot only.
If you have added other device screenshots from media manager than make sure you have localization feature & in that case you have to select other language. Other wise remove that screenshots.
Important Note:
I already tried the same solution & got approval for my app. So its a tried & tested solution & its not on basis of assumptions.
Hope it will help to everyone.
This error maybe thrown if you didn't delete the screenshots of the small screens before checking the boxes Use 5.5-Inch Display and Use 12.9-Inch Display in Media Manager
If so ..
Uncheck all the boxes in the Media Manager
Click save
Delete all the screenshots of the small screens
Click save
Check all the boxes
Click save and then submit the update
Hope this will be helpful ..
If you are using the simplified screenshots where you are ONLY providing the 5.5-inch or 12.9-inch display screenshots, then make sure you go into the Media Manager and have the check enabled for "Use 5.5-Inch Display" or "use 12.9-Inch Display" for your screenshots.
iTunes Connect will not know use the 5.5-Inch screenshots by default for the other screen sizes, so you need to let it know to use them.
I encountered the same error and fixed it by changing the category of my App in App Info from "Magazines and Newspapers" to Business... I have no idea why.
I purchased an app, attempted to update the info on the dev panel and when I try and save I'm receiving the following error
There is an error for 1 of your localizations.
It shows the error location but I don't know what the issue is.
This error can also occur if you have not deleted smaller, older size screen shots before checking the box in Media Manager to use new, larger screen size shots for that smaller size.
So if you are submitting a new version of an iPad app and you want your new 12.9 inch display screen shots to act as your 9.7 inch screen shots, you need to delete the old 9.7 inch screen shots before checking the box "Use 12.9-Inch Display."
If you left any of the URLs empty, especially the Privacy Policy URL, then the Localization error appears. If you insert an URL, then the app may submit for review or else the Localization error shall disappear in the least. Please ensure that the URL is genuine, lest Apple delay or even reject the submission.
This message will appear if you have not provided a screen shot for every size iPhone and every size iPad (if you support iPad). The fix is in the Media Manager and if you do not have a screen shot for some size device, check the option (to the right) to use another size screen shot for this size device.
I experienced this issue when trying to add a new localisation.
In my case, the problem appeared to be that the Keywords section was blank (and not even present on the UI, making it very difficult to realise what the problem was).
Apparently, to add/alter keywords, you need to upload a new binary. :-/
I had the same problem with the localisation error "there is an error for 1 of your localizations"
After googling the i came to know is that if you have missed any screen shots for ipad or iphone it will produce the same error
Need to add the screen shots from here
https://developer.apple.com/library/ios/documentation/LanguagesUtilities/Conceptual/iTunesConnect_Guide/Appendices/Properties.html#//apple_ref/doc/uid/TP40011225-CH26-SW3
Best Luck
Ensure that you have at lease one screenshot per device. Just submit one set of screenshots and one optional app preview for the largest device size within a device family
These days you get this error when screen shots for certain screen sizes are missing, which is misleading.
You could have largest screen/resolution screenshots and set the lower size/resolution screen shots to use those(there is a checkbox for this on the upper right corner of the pane) to fix the issue.
In my case I had two language localizations. Not sure how that happened. I deleted one and it worked. You have to follow the exclamation in the red circle. Wherever it is, your problem is.