When I created the app on iTunes connect I used the old logo for my app. Now I'm about to submit the first binary for validation and a new logo has been chosen. I cannot remove the app from iTunes Connect, since it will lock my app name and I cannot change the logo so the app will be rejected.
Can I contact Apple in any ways to help me with this issue?
I feel you need to resubmit the app as far as i have seen.
Apple does not allow changes in icon as far as now unless you go for newer version of app.
Apart from that i would recommend you to go through the following link once:
http://developer.apple.com/library/ios/#documentation/UserExperience/Conceptual/MobileHIG/IconsImages/IconsImages.html#//apple_ref/doc/uid/TP40006556-CH14-SW2
Also i would suggest you to post same question on discussions.apple.com for more fruitful answers, as the question seems to be non-coding related.
Hope the link helps. :)
Apple has relaxed some of the app information rules. You can update your meta information at any time in iTunesConnect. You should be able to update your iTunes artwork, description, and screenshots at any time. The icon that will display on the app is compiled into your code, so you will need to reject your binary or submit an update to get the correct icon to show on the device.
Related
This is crazy.
I recently added three subscription tiers to my iOS app. Already had one approved and live. Apple rejected the in app purchase submissions because I left off a link to my terms of use in the app description (used to be there, but somehow I left it off recently.) I fixed it.
The nutty thing is I can't access the resolution center to reply to their message! I don't want to resubmit the in app purchases figuring that replying to their message would be much, much faster. (Took 14 days to receive the rejection.)
Since the apple rejection was not associated with a build, there are no links anywhere in app store connect. I did find a link to the resolution center for my app but nothing under that link is recent.
Any advice?
Jon
Since the redesign - on the My Apps page, clicking on the app's Error Icon takes you to Resolution Center.
Another way is to click on the App Store Tab, then Version History and then Resolution Center.
A happy ending to report. Never was able to access the resolution center.
While I was deciding whether to email Apple support (again) or delete and resubmit the in app purchases, they were approved by Apple!
I took no action to cause this. I'm thinking that one of my previous contacts with Apple caused them to re-review the in app purchases and to notice that I updated the app description as they requested.
Quite a surprise.
I am now preparing to submit a new app to the Apple iTunes store, and I have a question with regard to the guidelines, which rose when I read through the guidelines.
What are the things I need to submit for an app review?
If my app is rejected, on what grounds can I exactly appeal?
Is it possible to resubmit an app for review, after taking into consideration the possible points for rejection have been corrected, and if so, what is the exact procedure?
What is the minimum time period that will be taken for a review, the first time and for an update? (I read that review can be expedited under certain grounds, but I am referring here to the normal update process)
Thanks in advance.
I will try to give you as much information as I can, but you should search more on the Internet or SO, because I'm sure there are plenty of answers.
Anyway, this is a possible duplicate, but here are some informations :
First of all, your questions are too broad. What do you mean? You want to know the process?
In order to submit an App to the AppleStore, you need Production Certificate.
You can check if everything is setup properly by checking your signing options :
Open xCode, click on your target, general tab, Signing part.
Here is the Apple Documentation.
You can also check everything on the Apple Developer Website.
You have to Archive your App, xCode - Product - Archive.
Then you can export it with the Organizer.
When you have your .ipa file, you can upload it for submission with Application Loader Xcode - Open Developer Tool - Application Loader.
The process might be painful the first time, but after two or three Release, you will handle it easily.
Your App might be rejected for plenty of reasons, anyway Apple will send you an email containing the reason if your App is rejected.
The delay may vary, sometimes it took 2 or 3 days, sometimes 10+.
When your App is finally accepted, log in on iTunes Connect, and you will find the "+ Version" option on the left.
It will enables you to deploy the build you want on the AppStore.
Hope it will help, don't hesitate to search on the Internet, or look documentations, tutorial.
Good luck for your release.
It is possible to upload screenshot to iTunes connect if the image doesn't show directly a part of the app but just an effect ?
To explain it more detailed, example:
If I have an app where I can upload to FB, can I put a screenshot in my app of the FB post?
I don't think anyone can give you a definite answer. It depends, and the review team will make their decision. It sounds reasonable to me to show something that your app does, even outside of the app, in one of your screenshots.
Note that your app's executable can get approved but have its metadata rejected at review time, in which case you will only have to submit new metadata (such as different screenshots). This will take less time to review again.
If you want to make sure that they are going to validate your app you can avoid upload screenshots about the Facebook part. For more information just read:
iTunes Connect Information
I am trying to change my Bundle-ID & SKU but i came to know that its not possible.
So i decided to delete this app and create the new one with appropriate naming, still i didn't submit anything to itunes.
But there is no option for deleting the submission
This is my 1st experience with itunes connect. When i created my 1st project, i gave random Bundle-ID & SKU, now my app is ready and i realised that it should be something else.
Any help will be great.
You can change it here (follow the red square as shown below)
In my case i accidentally entered version number '6.0.1' when i actually wanted '6.1'.
The 'version' field is editable. when you change it and hit the 'save' button (give it a second..) it will change.
There is no way to delete an app in that state, according to the iTunes Connect Developer Guide.
Apps that have not been approved yet can’t be deleted
The only thing we can do for now is to change the name and bundle ID until Apple changes its mind.
Edit: Seems that Apple finally made this possible according to Leszek Szary's answer here
As of Year 2017, everything is still the same.. what a shame
This rule is so counter-intuitive especially for people who plan to test the app with testflight like us..
I don't know if this is gonna work. But we will prepare two apple accounts, one for testing and just name the SKU and etc whatever works. The other one is the official account use to submit app to app store..
Hope it will get fixed soon.
I saw many people experiencing this issue. The only way update version is to contact apple team. Here is it how I did.
Click on the help icon on the iTunesconnect and click on contact us. Check screenshot.
You will see
Please choose from the following topics: (select itunes connect upload or general error help)
Now you will see
If you need further assistance resolving your iTunes Connect error message, contact us.
Now click on contact us and you will see contact form like this.
Write your issue properly with your apple id. You will get the option to change version once they review your issue.
It took me only one day to get their reply. You will get email like this from apple team.
We are in 2019 and Apple finally (!) added a possibility to delete an app in "Prepare for Submission" state which was not previously accepted in the App Store at all (for example if you added a test app only for Testflight).
Now you can simply go to "App information" section and at the bottom you will see "Remove App" option which removes the entire application.
Also Apple's website with help: https://help.apple.com/app-store-connect/#/dev28d17ed35 was updated and now it confirms that you can remove apps in "Prepare for Submission" state:
To remove an app from your main view in My Apps, it must be first
removed from the App Store and any associated in-app purchases must be
removed from sale.
Additionally, you can only remove apps if all versions of that app are
in one of the following states:
Prepare for Submission
Invalid Binary
Developer Rejected
Rejected
Metadata Rejected
Developer Removed from Sale
Removed from Sale
Apps can’t be removed if they are part of a Game Center group, in an
app bundle, currently available on the App Store, associated with
in-app purchases available for sale, or if they're being actively
transferred to another account.
If the app is part of a Game Center group or app bundle and hasn't
been approved yet, it must be removed from the group or bundle before
it can be removed from your main view in My Apps. App bundles and
approved apps that are part of a Game Center group cannot be removed.
I also got the version ID wrong for an update and then there was no way to change it.
I think the best way is to update the build numbering. go to project and under identity section increment the build number.
for me it was
Version : 1.4.3
Build :0.4
I changed it to
Version : 1.4.3
Build :0.5
I didn't find any other solution to my problem. Hope this helps someone
Not sure if this is fixing the issue at hand, but I managed to change my wrongly assigned version number by simply going to the "General App Information" section in the bad version and updating it in the textfield!
I'm not sure how this works with new apps that don't have published versions yet but if it does you'll first need to set the old version to "Remove from Sale". After that you'll be able to remove the entire app.
First, submit your app for review purpose, after some time (In my case 3hr) remove option will appear on your app version details page, you can remove build and upload new build again with the same version but after removal of the build, it takes some time before uploading again.
I'm reading the iTunes Connect Developer Guide looking for information about the EULA of submitted apps, and in Editing and Updating App Information > Editing the EULA they explain how to edit this information, but they don't say if you can edit it anytime you submit an update of the app, or it requires your app to be in certain status... I think it would be possible to update this information as well if you are updating your app binary, without having to rename the app or anything like that, but could somebody confirm that it is that way?
Thanks
Yes you can, even without releasing an update, you can always change the EULA. You find the Edit button at the bottom of your application overview page.