I need to integrate a ticketing system into my grails Web application, so that those running the small company can easily handle customer needs / complaints, etc., tying that in directly with their users. When I searched for a plugin or built application, I found:
drools plugin, small ticketing capability/example, which after having an installation bug led me to
drools-gorm plugin, and then also briefly reviewing
iTicket, which I'm just currently shying away from because of its inclusion of roles management but no mention of Spring Security Core and UI, which is what I'm using for role management
article on building a small issue tracker with Grails
I don't have a lot of problem domain knowledge with ticketing systems, and so I'm wondering if someone whose gone down this road before or knows ticketing system domain modelling & rules engines in general can give a few comments. E.g. are flexible rules engines very important for ticketing systems, or is this only for heavier weight applications? What kinds of other general things can one do with grails plus drools, that might be useful? Alternatively, the opposite, is staying light weight best, because these things often turn out to be very "custom" in this arena.
Your experience is appreciated.
Thanks
Related
Traditional categorization of processes is talking about integration, human centric and document centric processes, with the last one as a good candidate for placing inside the DMS system (of course, the prerequisite is that there is a built-in support for BPM).
But I was unable to find some concrete,more detailed explanation of the distinction between those options.
Imagine a company, that have Enterprise BPM solution , and also a DMS system with quite good support for BPM (i.e. Filenet DMS).
In both systems you can create user screens and workflows (process logic) as well.
Also, most processes working with documents are also quite "human-centric".
I am perfectly aware of the fact, that choosing the target platform always depends on the requirements and specific circumstances, but I wonder, if there are some general rules, or principles, based on which I can better decide where to put the process layer of the whole solution.
Additional clarification:
I don't want to implement any new platform. As I indicated a little bit in the previous post, we already have BPM platform (Oracle) and DMS as well (Filenet with BPM support - Case Foundation). So the question is not about choosing the new platform...but more about setting the rules for using the existing products/platforms. There are a lot new projects in the queue...and for some of them (that are touching the area of working with documents) we need to decide the target platform/s. For example, when you have a simple process with a few steps, and in all steps there is some work with an existing document (the document - or at least his original version, is also input to this process), the requirements on the front-end are not very complicated etc...it would simpler to build the whole solution in the Filenet platform( mostly because of the cost). But I am wondering if there are some similar rules....Like you should think about that or that... when you want use only the DMS platform...or both platforms etc. You can call these rules the principles for development, references architectures or something like that....that is guiding you when designing the target architecture/s.
Thank you
I'm reposting the answer because I don't see a reason for deletion (by #Bohemian).
I think it adds value to anyone asking the same question. #Bohemian could have at least specified why he deleted the post.
Here it goes:
You gave us rather small amount of information. And what exactly is
the question? What do you mean by "where to put the process layer"?
You shouldn't constrain yourself to only those DM systems that claim
to have BPM built-in. That's marketing speak behind which often lay
two half-baked products. You should instead question which
standards-based integration points the system has, so you can
integrate effortlessly. And then invest in best-of-breed DM and best
BPM separately. All-in-one solutions are often too closed, difficult
to extend and above all, they bring free vendor-lock-in with them.
What are your business requirements, i.e. what do you have to do?
Implement BPM inside organization that already has DM or not? Do you
have some BPM platform already? Do you have any
constraints/requirements when choosing either of those (vendor,
technology foundation, Gartner quadrant...)?
What are the options you're considering for DM and which options are
you evaluating (if any) as a BPM platform? Have you already settled on
IBM or you can go elsewhere? Is open source an option?
What is your role/responsibility in this project?
EDIT - after the author's clarifications:
I have not worked with Oracle's BPM, but I can tell you that, although Case Foundation is more suited to Case Management, you can develop a complete Process Management solution with it (workflows, tasks, roles, deadlines, in-baskets, etc.).
If you go that path and later come across the business need to allow business users to define their own case templates, take a look at IBM Case Manager, as it builds on top of Case Foundation, but also brings additional WebUI features (built on IBM Content Navigator), suitable for business users (although, more often than not, it turns out the IT does that job).
A few IBM redbooks about Case & Content management that might help you make an informed decision:
Introducing IBM FileNet Business Process Manager - this is the former name for Case Foundation - the same product, new version.
Advanced Case Management with IBM Case Manager
Customizing and Extending IBM Content Navigator - you'll need this one for customizations, if you decide to go with CF (instead of Oracle).
Building IBM Enterprise Content Management Solutions From End to End - from ingestion to case/process management (contains Case Manager).
I agree with #Robert regarding integration, after all, before version 5.2 FileNet Content Platform Engine was FN Content Engine + FN Process Engine.
The word of advice I can give you is to first document all features that business requires from BPM. Then do a due diligence on both products, noting down which of those features each of those products supports. Then the answer, if not laid out in front of you, will at least be much easier.
You also have to take into account that IBM is oriented towards IBM BPM (former Lombardi) when process management is concerned. Former FN BPM is now more pushed into Case Management (but those two are very similar paradigms).
You should definitely post back about your experience, whichever option you choose.
Good "luck" :)
What are peoples opinions on jira studio? i.e. using the hosted product for a large company. Especially with hosted source control and reliability of the service?
Is this product up to large scale implementations yet?
I've been using JIRA Studio (hosted) extensively over the last few weeks with a Java project. So far my experience has been resoundingly positive, with the following caveats:
Setting up Elastic Bamboo requires filing a support ticket. While admittedly the process is fully automated and very easy, it can still take a day or two before you can begin setting up your builds;
In my opinion, SVN hosting is limiting. I've been very much looking forward to working with git or Mercurial, but I'm not aware of any plans to add support for those. You can certainly find a separate host for your sources, but you'd be losing on ease of use, out-of-the-box integration with issue tracking and the JIRA dashboard (which I've grown to absolutely love) and will have to sign with a second provider.
I would rate the primary advantages as:
Very low integration cost (compared to e.g. setting up your own Bugzilla+Mediawiki+Hudson setup);
Relatively low TCO, particularly if you have a small staff and no Linux hackers to get you started up;
Very smooth administration and usage experience. I've very rarely had to look in the documentation, and then it was usually clean and informative.
We've got an Excel spreadsheet floating around right now (globally) at my company to capture various pieces of information about each countries technology usage. The problem is that it goes out, gets changes, but they're never obvious, and often conflicting - and then we have to smash them together. To me, the workbook is no more than a garbage in/garbage out type application waiting to be written.
In a company that has enough staff and knowledge to dedicate to Enterprise projects, for some reason, agile and language/frameworks such as Rails, Grails, etc. are frowned upon. That said, I can't help but think that this is almost a perfect fit for the need, given the scaffolding features for extremely simple implementations of capturing raw fields with only a couple lookups (i.e. a pre-defined category). I'm thinking this would be considered a very appropriate use of these frameworks.
Has anyone worked on these types of quick and dirty apps before in normally large-scale, heavy-handed enterprise environments with success? Any tips for communicating this need/appropriateness to non-technical management?
The only way to get this implemented in a rigid organization is to get this working and demo it -- without approval. It's very hard for management to say no to a finished project.
I work for a really big company & have written many utility apps based on Rails (as well as contributed to some larger Rails projects). That said, the biggest concern is not the quality of the app, but who's going to support/maintain it when you leave or get hit by the bus.
IMHO, The major fear that an enterprise organization has - especially if the application becomes more critical to it's core business - is how to support it. If it doesn't fit into it's neat little box of supported technologies, it's less likely to happen.
Corporations have been bitten by this many times in the past & are cautious when bringing in new technology.
So, if you can drum up more folks to learn Ruby/Rails in your group (or elsewhere in your company), you may be able to make a good case for it. Otherwise, sad to say, your probably better off implementing something on Sharepoint :-(.
If you already have a Java infrastructure, then creating a Grails app will require little to no additional IT ramp up to support and maintain. The support and maintenance cost and effort should be the same as for a Java application (i.e. Grails apps run on Tomcat, use the same JVM, use the same diagnostic/profiling tools, etc.).
In my experience, larger IT organizations have a harder time supporting Ruby when its not already in the toolchain because its a new language, new deployment environment, and requires a considerable amount of support and maintenance ramp up.
I would develop a minimal viable product, then make friends with someone in IT who can help you deploy it into a staging or production environment. Then get a few of the users to hop on board and test it like its a Beta product. After that, open it up to a larger audience.
So as others have said, forgiveness over permission, but be smart about the impact on the IT organization.
I want to learn a framework that promotes good programming practices and is respected by the programming community.
However, I also want a framework that I can use for a day job.
Which one would you recommend?
This question comes from my experience of learning the basics of Django because it was highly acclaimed by developers on Stack Overflow and Hacker News. However.. there's hardly any jobs in my area (NYC) that are asking for Django developers.
As a long-time ASP.NET guy, I've recently gone through a similar decision process to figure out what other web frameworks I should try. Here's what I learned so far which may apply to your case too:
framework/platofrm choices (and hence job opportunities) are highly regional-- the Bay Area job market differs alot from what you'll find in NYC, Chicago, Montreal, or London. Look at local job listings (craigslist and indeed are good places to start) to get a good sense at what's in demand.
similarly, usage varies alot based on the size and type of company. if you want to get a job in a large company, Spring MVC and ASP.NET MVC may be your best bets. In small companies, DJango and (especially) Rails seem to be on the rise.
usage also sometimes varies by industry. for example, many HR apps seem be to .NET based, while financial/banking apps seem to favor Java. if you want to work in a particular industry, check out what up-and-coming companies in that industry are using.
when investing your scarce time in learning something new, favor technologies which are on the upswing of the adoption curve (e.g. Rails) rather than frameworks with wider adoption which may not be growing as fast. Also be wary of very early or niche frameworks which may not ever gain wide adoption.
the one common thread between most (or almost all) frameworks gaining in popularity is that they're MVC frameworks and rely heavily on a solid understanding of REST. Learning those concepts in depth is a good idea.
before deciding to invest a lot of time in one framework, gain a basic understanding of several of them, so you can get a reasonable sense of what you like and don't about each-- and so if you end up applying for a job using a framework you haven't learned, at least you'll be able to talk intelligently about it.
If you focus on what you enjoy, you'll be more motivated to learn it. For example, personally I found Rails (regarless of employment opportunities) more interesting than Spring or Django, so I decided to focus on Rails first. Others may have different impressions-- follow your programmer instincts. That said, there are often few jobs using technologies you find fascinating, so try to strike the right balance: technology you like that many companies are actually hiring people to use!
once you answer the basic "what framework" question, there are many more questions lurking, including picking a javascript framework, validation framework, an ORM, etc. Don't worry too much about those choices yet-- when starting, just pick the default implementation for your framework. But as you get more advanced, the same argument about frameworks also hold for those other things-- e.g. it's useful to know a few ORMs.
Personally, I decided on this approach:
continue building stuff in what I knew best (ASP.NET) but transition all work to ASP.NET MVC, where I can better understand MVC and REST concepts which apply cross-platform
learn JQuery (again, platform neutral)
blow off the ORM choice alltogether for now-- too many other things to worry about
build a few projects in Rails, which is the framework I see used most in the newer SF-Bay-Area startups I've been looking at
learn the basics (e.g. read a book or two, try a few samples) about Python/Django, Java/Spring, and Groovy/Grails.
I've encountered real projects at cool, small companies using Django, Ruby on Rails and (eiuw!) even Zope. .NET is for teletubbies - I've only ever heard of it being used by big corporations that don't know better.
I would say that knowing two or three is better than knowing one that is widely used because you will gain a better understanding of how it works as a concept. For instance if you've only used Java, there is something probably missing in your understanding of OOP, because you're pigeon-holed into thinking about it in one way. If you already know Django though you Spring would probably be a good compliment to that.
i'd probably say ASP.NET MVC. I always see lots of .NET jobs around and this seems to be a solid framework which i think in fact powers all the stackoverflow family. As a PHP developer i must also make a mention of Zend Framework which is used by a number of big sites including bbc.co.uk and is now frequently mentioned in advertisements for PHP jobs.
I want to learn a framework that promotes good programming practices and is respected by the programming community. However, I also want a framework that I can use for a day job.
Sorry to be the bearer of bad news here, but those two desires tend to conflict. IMHO most business managers tend to go for (ugly) rapid development on top of CRMs or other higher-level 3rd party codebases. Building elegant websites from the ground up mostly happens in startups, or true web companies where the website is the sole product. There are not that many of those companies; and many of those that seem to fit are actually a mess on the inside, i.e. due to time pressure, messy legacy code and many other reasons you often don't get to write according to "good programming practices" anyway.
I agree with Kaleb Brasee that Java and .NET are the two main platforms when job availability is a priority.
Every job market is unique, so look at job openings in your area, or call a handful of recruiters and ask what they see a need for / could easily place you in a junior position for. What I'm seeing is that Microsoft Sharepoint is in demand, and a few other regional CMS'es are in demand (in Denmark I see Sitecore regularly).
I think ASP.NET MVC 2.0 together with MVC Areas and ASP.NET Dynamic Data will have a good story, a good solution, for many of those bosses who want rapid development. And I think the resulting code could be quite okay, or at least not bad compared to many of the "CMS beaten into something else" sites that exist. But this is a brand new thing for the .NET platform, and it will need to be sold to the decision makers first...
Bottom line: If you want job security first and foremost, then look at large CMS's like Sharepoint, and work on other technologies in your spare time. Optionally you could take a job at a startup / a web company later; but look before you leap.
Have you tried Spring MVC? Many companies do use Java for web-apps (or .NET) and web service based applications.
Since you mentioned Ruby on Rails, you might want to learn Ruby on Rails. It has got some good programming practices in it and a very well thought architecture. The Ruby community itself have also (in my personal opinion) created very innovative frameworks and highly favor testing and quality. You can see this by the innovative testing framework like Cucumber, webrat, shoulda, coulda, rspec, test/spec. Many startups also uses Rails as their platform, so it should be easier for you to get a job. You can start looking at Working With Rails and 37signals job board. So there is a good ecosystem inside Rails and Ruby community.
But the downside of Rails compare to Django is mainly there are too much magic (less explicit) and the docs is not as good as Django. If you want to get a Django job, try looking at several news site because Django grew up from a newspaper site so it is adopted alot in news based sites.
I would recommend ASP.NET MVC, Ruby on Rails, or Python/Django, they all seem to be popular and successful, and based on the MVC paradigm which is definitely the right tool for the job when it comes to the web.
.NET and Java are by far the 2 largest platforms used by employers, and hence the most in-demand when searching for a job. Java has a few popular frameworks, with JSF, Spring MVC and Struts all seeming to be about equal in demand. I don't use .NET, but from what I've seen, ASP.NET and ASP.NET MVC are the major ones.
I would say that most of the frameworks mentioned here promotes good practices. But that doesn't neccesarily mean that the companies using those frameworks are actually following those good practices! In fact most probably aren't. So don't expect too much.
You see, places like Stack Overflow, Hacker News etc. are a great way to connect with people who really care about their craft. Sadly this is a minority. There are millions of programmers in the world. Most of them suck. The code they write sucks. They don't care. They are not interested in improving their skills. They just want to learn the bare minimum required to collect their paycheck, go home, feed the dog, spend some time with the family, watch some TV, go too bed and do it all over again the next day.
Okay that was a bit harsh :) What I'm getting at is that you are probably better off asking this question to some of the managers at the companies where you would like to work. My guess is that most of them will answer .NET or Java. If you are up for a laugh ask them why they chose that particular technology over something else, and see how many buzzwords they throw at you ;)
I'm a big fan of ruby on rails, and it seems to incorporate many of the 'greatest hits' of web application programming techniques. Convention over configuration in particular is a big win to my mind.
However I also have the feeling that some of the convenience I am getting is coming at the expense of technical debt that will need to be repaid down the road. It's not that I think ROR is quick and dirty, as I think it incorporates a lot of best practices and good default options in many cases. However, it seems to me that just doesn't cover some things yet (in particular there is little direct support for security in the framework, and plugins that I have seen are variable in quality).
I'm not looking for religious opinions or flamewars here, but I'd be interested to know the community's opinion on what areas Rails needs to improve on, and/or things that users of Rails need to watch out for on their own because the framework won't hold their hand and guide them to do the right thing.
Regardless of framework the programmer needs to know what she's doing. I'd say that it's much easier to build a secure web application using something as mature, well designed and widely adapted as Ruby on Rails than going without the framework support.
Take care with plugins and find out how they work (know what you do, again).
I love Rails too, but its important for us to understand the shortcomings of the framework that we use. Though it might be a broad topic addressing these issues wont hurt anyone.
Aside from security issues, one other big issue is DEPLOYMENT on Shared Hosts. PHP thrives in shared hosting environments but Rails is still lagging behind.
Of course most professional Rails developers know that their apps need fine-tuned servers for production and they will obviously deploy on Rails-Specific hosts.
In order for Rails to continue success the core team should address this issue, especially with Rails 3.0 (Merb +Rails) coming..
An example of this is simple: I have a bluehost account, and i noticed the Rails icon in my cpanel. I talked to the bluehost support and they said its more or less a dummy icon, and that it doesn't function properly.
Having said that any professional who wanted to deploy a Rails App would not use bluehost. , but it does hurt Rails, when hosts say that they support it and then users run into problems which their support know nothing about..
The article you refer to defines technical debt as
[the] eventual consequences of
slapdash software architecture and
hasty software development
With rails, any development that is not test driven incurs technical debt. But that is the case with any platform.
At an architectural level Rails provides some deployment challenges. A busy site must scale with lots of hardware or use intelligent caching strategies.
My advice to anyone adapting Rails would be to:
use TDD for all your development
verify the quality off any plugin
you use by reading its tests. If
they are not clear and complete,
avoid the plugin
read "Rails
Recipes" and "Advanced Rails
Recipes" (Advanced Rails Recipes has
a good recipe for adding
authentication in a RESTful way)
be prepared to pay for hardware to scale your site (hardware is cheaper than development time)
From my experience, by far the biggest tolls you end up paying with RoR are:
Pretty big default stack (not counting plugins you might be using)
Updating models tends to be a pain in the ass, at least in production servers.
Updating Rails or Ruby themselves is a bit more complicated than it should, but this differs depending on your server setup.
As ewalshe mentioned, deployment is sometimes a drag, and further down the road, should you require it, scaling gets a bit iffy, as it does with most development frameworks.
That being said, I'm an avid user of RoR for some projects, and with the actual state of hardware, even though you do end up paying some tech debt to using it, it's almost negligible. And one can hope these issues will be reviewed eventually and solved.
With any level of abstraction there is a bit of a toll you pay - genericized methods aren't quite as fast as those specific to something built just for your purpose. Fortunately though, it's all right there for you to change. Don't like the query plans that come out of the dynamic find methods? write your own, good to go.
Someone above put it well - hardware is cheaper than developers. I'd add "at a sufficiently low amount of hardware"
I'm reading Deploying Rails Applications and recommend it highly to answer your concerns.
The book is full of suggestions to make life easier, taking a deployment-aware approach to your Rails development from scratch, rather than leaving it to later.
I don't think the choice of RoR implies a technical debt but just reading the first few chapters alerted me to practices I should be following, particularly on shared hosts, such as freezing the core rails gems so you can't be disrupted by upgrades on the host.
The 30-page chapter on Shared Hosts includes memory quote tips such as using multiple accounts (if possible) with one Rails app per account. It also warns about popular libraries such as RMagick possibly pushing your memory size to the point where your processes are killed (such as a 100MB limit, which it suggests some hosts periodically apply).