I'm new to iOS development.
I have a app built with React Native and already deployed on app store. I'm working on version 2.0 of the app. Previous version was built by some other developer company.
They delivered the source code for the version one, I'm gonna work on top of the codes of version one.
I've pushed a build on TestFlight to check if the existing codes are okay.
Now on TestFlight,
most of the testers are not finding any problems but some users can't login. Whenever they try to login, either there is an infinite loading screen or the app takes back to splash screen. The users then tries again to login but again after entering otp, user is sent back to splash screen.
Now this scenario is happening only with 2, out of our 20+ testers. We don't know where the problem is because we can't recreate the same issue in other devices.
Also, this same app with same code is deployed on google play store and working without any issue.
Has anyone else faced similar issue? Is it a problem with the test flight?
N.B: Everyone using iphone with latest iOS update 16.3
Try to log in with their credentials on your simulator/local device where you have access to logs etc.
Sounds to me like there's an issue with some specific accounts, maybe they have some properties in their accounts that has been altered/removed that's making the login process fail / load the correct content.
Edit: If there's infinite loading, have they checked their internet connectivity as well?
Related
I have an augmented reality app that utilizes the dynamic link feature of firebase to transition between web app and mobile app. This has been working seamlessly for the past couple of years, but has started causing an issue in the latest release we created in the past few weeks. When the user taps on the button on the web app which contains the dynamic link to transition to the mobile app, if the user does not have the app install they will see the 'Open link in app' page and if they tap OPEN it takes them to the appropriate app store (apple or google) to download the app, this is fine. However, after downloading the app if they tap on another link it takes them back to the 'Open link in app' page, as though they do not have the app installed.
We've tested numerous scenarios but if you restart the iPhone it will resolve the issue so it is almost as though a restart clears some sort of cache on the device and it then recognizes the app is installed.
Again, this was working perfectly and still is working on Android so it is limited to iOS and possibly may be related to iOS 13.3.1, I cannot say for sure.
Has anyone else seen this issue and have you been able to resolve it? The app is built in unity and uses firebase for dynamic links and push notifications.
I would appreciate any advice you can offer?
All,
We have an app in Appstore which is functional, Now we have build the app for new Version with complete new architecture, Design. Every thing is changed. Now we have given a update for out existing app in the Appstore. App went live and we updated the current app in Phone, We got the new version as expected.
But the problem starts here. In the Updated app we are not able to login and some other services are not working.
But if we download as new app (I mean deleting the old app and download it again). Every thing is working as expected, like login, and all the services.
We are not understanding what went wrong. What may the issue, Can any one help us.
I'm using Facebook SDK version 4.5.1 in my application. The APP ID, URL scheme, App display name etc have been incorporated into the info.plist correctly. We have Authentication as well as Share features inside the app all of which are working perfectly as expected. For Event tracking we have;
- (void)applicationDidBecomeActive:(UIApplication *)application{
[FBSDKAppEvents activateApp];
}
I can confirm that analytics is working seeing the Dashboard, i.e Installs and App events are getting reported correctly.
But when I run an Ad Campaign I would expect the SDK to correctly report the Mobile Installs but unfortunately I don't see any of that data coming in, i.e Mobile App Ad Installs are showing "0" installs.
An interesting thing to note here - when Checking with Facebook's App Ad Helper, It seems to show the "Last iOS Install" data on the top correctly but interestingly enough the second row i.e "Installs over the last 7 days" seems to show an "X".
Here's a screenshot of the same
But here's the screenshot which confirms that installs are getting reported.
Facebook is tracking organic install now. I also faced similar situation and i came across the concept of organic app install tracking.
Just install the app on a fresh device (which was not used with my application earlier). You will be able to see the install in the facebook dashboard after few minutes.
Thats all!
Hope this helps
I managed to get this working eventually. Haven't got the confirmation officially from Facebook dev team on this but it turned out that the "Advanced settings" section in the App Facebook Setting has an "Collect the Apple Advertising Identifier (IDFA) with App Events" switch which was turned Off for our App. The App was created a pretty long time back and this had to be turned On.
Although the description below it seems to suggest that this might not have been the real reason behind the issue, I can confirm that installs started reporting once we had this turned ON.
You must have the iPhone Facebook App installed for their analytics to work.
I had the exact same symptoms, and after installing the FB app it worked. Seems really like they're bypassing sandboxing somehow, but there you go.
I have done everything specified by Facebook. I even validated the sim build using the ios-sim tools and it runs fine on my Mac. There are no crashes. Has anyone had this problem before? What am I missing. here is a screenshot :
Edit I gave it another try and I got the same results. Even for the Android build. I was thinking tht maybe i sent them a zip by mistake but this time I double checked that I'm sending them a link to a .apk file to download from Mega.nz. Testing the iOS sim build on my end yields nothing since the game runs fine. I'm in dire need of some sage advice from someone who has gone trough this process. Here is another screenshot from todays rejection.
In my case I just set the app in facebook to be active for the public. This allowed my users to log in and share post, from the app to facebook. I'm Only missing the publish_actions permission. Just get your app approved on the app store and send facebook the link for that. Simulation builds just dont work for them
Dude I never tried it before but I read somewhere that if you are getting trouble to get approved by selecting iOS on submitting you can select Android as platform on submission and after approved your facebook integrations will be working fine for iOS apps too.
Doesn't cost too much to have a try ;)
I've integreated Facebook SDK, and put the code [FBSettings publishInstall:YOUR_APP_ID]; in, and it worked all right with return value true.
I'm testing it using ad hoc distribution, for some reason the field Last Mobile Install Reported is not showing up. And the Facebook app summary page I got seems to be different to other people.
My question is:
Do I need to release the app to Apple store first, then download it via Facebook Ad in order for 'Last Mobile Install Reported' to show up?
My guess is that since I installed the app as Ad Hoc to my device, not via Facebook, so that 'Last Mobile Install Reported' didn't work. It is fair enough if that is the case, as I expect Facebook to charge me only when people download and install the app via Facebook Ads. But I'm not sure if my guess is all right or not. Can anyone clarify how facebook mobile app install ads works?
I've read through https://developers.facebook.com/docs/tutorials/mobile-app-ads/ already btw.
Any help would be appreciated.
I know I'm a little late to answer this but maybe this will help someone else. I just ran my first ad campaign on fb for my app and tracked installs.
First, the way you test if your app has the fb framework installed correctly and reporting installs is:
Look for the "fb_mobile_activate_app" event to show up in fb in the App Dashboard -> Insights -> App Events -> Overview. It should show up within a minute of the app opening.
Your app does not have to be released. I was getting install data from the simulator.
FB tracks all opens and if that same user clicked on one of your ads within the last 28 days it counts it as an install.
Your app do not have to be Released to see that feature. We have seen stats even for our development status app.
Last Mobile Install Reported works for non Facebook Ads related installs as well. They basically take in any installs .
It seems like you already have a Mobile Install Reported value in place. I don't think it would report a duplicated device if you set up the Info.plist correctly as instructed in the article below. Under "Advanced steps for mobile measurement", go to step 2.
https://developers.facebook.com/docs/tutorials/mobile-app-ads/
There is a "trick" to seeing your installs.
Yes, you can test "App Installs" on the Simulator or on your device...BUT...you might not see them on the Facebook Dashboard.
Instead, first go to the INSIGHTS tab reached from the left menu on the App Dashboard.
You may see App Installs here - but you might not.
Second, if you don't see any live data for App Installs, look at the section called "APP LAUNCHES." That can be used as a surrogate indicator that your app is working.
Third, if you don't see live data for "App Launches" - look at the date range. Change the date range to extend to TOMORROW's date. Give Facebook 1-2 minutes to update with your data. At that point, now you can see that live App Launches are occurring - and thus will know that your connection to FB is working.