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I have two separate API's. One API I'm using the messaging service to bulk send messages to 1k users. Recently I've been experimenting with Twilio Studio and created another API to send a survey flow to customers where they could also reply to the incoming message and its get recorded in my db.
The issue here is, twilio studio wont read the customer's message if I have messaging service. If I remove the phone number from the messenging service, then twilio studio starts reading messages again. Is there anything in the config of messenging service that I can change so that I could have both concurrently?
Twilio developer evangelist here.
It sounds like you have this incorrectly configured such that you need to be using the Messaging Service when you send out the bulk messages as Studio will trigger and create a User based on Messaging Service + User as the To-From pair.
This tutorial from my former teammate Tilde on Using Twilio Studio and Conversations with SMS may be helpful.
Let me know if this helps at all!
Related
I am trying to configure a chatbot to receive SMS and Whatsapp messages. Currently I have configured in the wp numbers that when a message arrives, the webhook sends it to the CRM and I can follow the conversation from there, but I would like to be able to give even a first automatic response with the chatbot and then this travels to the CRM to follow with an agent.
Thank you
I'm reading the documents but i'm not sure if I can do it only with Twilio Studio or if I have to use TwiML to compensate
I am using Twilio to communicate with my users via SMS. I have my own web application that reads the incoming Twilio message. I use a web hook for that purpose. I am able to read the incoming message and process it in my web application.
I would like to send out survey questions periodically during the day to the same number. I researched the Studio flow for this purpose. It looks like a good option to write a survey.
I have a doubt though. In twilio console I added my url as a web hook to receive all sms messages. If I build a studio flow then how do I use that. I already have a web hook but I also want to do a survey using the same twilio phone number. Is there a way to do this in Twilio.
What I want to achieve is I receive SMS from a twilio number all through the day using a web hook. Every 2 hours or so I would like to send out a survey question to the same twilio number and process the answer in my end. What is the best approach to do this? I use c# and .net core to write my web app.
Thank you
you can do this.
You would use the REST API path of the Studio Trigger widget of your Studio Flow, to kick off this outbound SMS. You can find more details below. The scheduling logic, every 2 hours, would be handled by your application logic.
Trigger a Twilio Studio Flow Execution via the REST API
Execution
We use the REST API trigger for the Appointment Reminder Studio example.
We have the need to open an SMS conversion between clients and service providers. The thought is to send an initial request to the provider with a message from the client and then have the provider reply (and converse) directly with the client.
I've looked in the quick starts and the API docs but I don't see any clear pathway.
Am I missing some thing?
You can use a product like Twilio Conversations for that purpose. You add both as participants into a conversation. They communicate to each other via their assigned Twilio Proxy numbers.
Introducing Twilio Conversations: Now, every message becomes an invitation for a conversation
Using Twilio Conversations (Using Conversation You Tube Video - Signal 2019)
I'm very new at using Twilio. I just created my first flow using Studio, which forwards SMS and calls to my personal phone. Is there a way to differentiate forwarded inbound calls (business) from regular direct calls (personal)?
Thank you!
Twilio developer evangelist here.
I would edit the caller ID in the Connect Call To widget in Studio to be a different validated outgoing number so you know if it is that number, it is for business, as mentioned in this tutorial on call-forwarding with Studio.
You could also trigger the sending of a SMS message from Studio before forwarding the call or SMS message saying that the incoming message/call is for business.
We also offer the Lookup API in your console to find information like location, caller name, and carrier.
Hope this helps!
I've been attempting to create a two-way conversation using SMS forwarding in Twilio Studio flow. I know there are multiple ways to set up SMS forwarding in Twilio, and I have been successful in doing so using functions on their own, TwiML and Studio Flow SMS on the send message widget. However, I am struggling with creating a flow that extends beyond one message. I've added the function for SMS forwarding into my flow, but every time a response is received it displays as "undefined:undefined" as opposed to "+15555555555:Hello SMS", Am i missing something?
You might want to use the CHAT product from Twilio instead which would manage all of the sessions, conversations and everything else.