I am trying to configure a chatbot to receive SMS and Whatsapp messages. Currently I have configured in the wp numbers that when a message arrives, the webhook sends it to the CRM and I can follow the conversation from there, but I would like to be able to give even a first automatic response with the chatbot and then this travels to the CRM to follow with an agent.
Thank you
I'm reading the documents but i'm not sure if I can do it only with Twilio Studio or if I have to use TwiML to compensate
Related
https://gyazo.com/63cde836b15f181ab0d1cfa6e353d35c
I have two separate API's. One API I'm using the messaging service to bulk send messages to 1k users. Recently I've been experimenting with Twilio Studio and created another API to send a survey flow to customers where they could also reply to the incoming message and its get recorded in my db.
The issue here is, twilio studio wont read the customer's message if I have messaging service. If I remove the phone number from the messenging service, then twilio studio starts reading messages again. Is there anything in the config of messenging service that I can change so that I could have both concurrently?
Twilio developer evangelist here.
It sounds like you have this incorrectly configured such that you need to be using the Messaging Service when you send out the bulk messages as Studio will trigger and create a User based on Messaging Service + User as the To-From pair.
This tutorial from my former teammate Tilde on Using Twilio Studio and Conversations with SMS may be helpful.
Let me know if this helps at all!
I want to connect Microsoft chatbot to twilio , whenever user makes a call to twilio number it internally needs to connect to Chat bot and return response to user via twilio .
How can i achieve this ?
I tried this link but it only works for SMS but I want IVR bot
bot details - Deployed in Azure ,.net core(v4)
I am using Twilio to communicate with my users via SMS. I have my own web application that reads the incoming Twilio message. I use a web hook for that purpose. I am able to read the incoming message and process it in my web application.
I would like to send out survey questions periodically during the day to the same number. I researched the Studio flow for this purpose. It looks like a good option to write a survey.
I have a doubt though. In twilio console I added my url as a web hook to receive all sms messages. If I build a studio flow then how do I use that. I already have a web hook but I also want to do a survey using the same twilio phone number. Is there a way to do this in Twilio.
What I want to achieve is I receive SMS from a twilio number all through the day using a web hook. Every 2 hours or so I would like to send out a survey question to the same twilio number and process the answer in my end. What is the best approach to do this? I use c# and .net core to write my web app.
Thank you
you can do this.
You would use the REST API path of the Studio Trigger widget of your Studio Flow, to kick off this outbound SMS. You can find more details below. The scheduling logic, every 2 hours, would be handled by your application logic.
Trigger a Twilio Studio Flow Execution via the REST API
Execution
We use the REST API trigger for the Appointment Reminder Studio example.
I've been attempting to create a two-way conversation using SMS forwarding in Twilio Studio flow. I know there are multiple ways to set up SMS forwarding in Twilio, and I have been successful in doing so using functions on their own, TwiML and Studio Flow SMS on the send message widget. However, I am struggling with creating a flow that extends beyond one message. I've added the function for SMS forwarding into my flow, but every time a response is received it displays as "undefined:undefined" as opposed to "+15555555555:Hello SMS", Am i missing something?
You might want to use the CHAT product from Twilio instead which would manage all of the sessions, conversations and everything else.
I connected Twilio connector to my registered Bot.
Whenever I send a sms to my Twilio number, I can see in the logs that Twilio service gets 404 when trying to post a message to
https://sms.botframework.com/api/sms
The bot itself works well. I can test it with the webchat iframe or through the test console. But it seems that the Twilio integration to the bot framework is broken
Twilio developer evangelist here. I've just been through the process and was able to get my messages sent to & from my bot.
The fact that your unable to do that suggests you missed a step in the configuration, so I will try and describe what I did here to see if it helps you out.
Created a TwiML application here and set its messaging url to https://sms.botframework.com/api/sms
Purchased a phone number and changed the messaging section to use my TwiML app.
Added my twilio credentials and twilio phone number to the SMS config section as follows:
One thing I noticed is that when Twilio makes a request to this URL to send an SMS, the url returns a 502.
But according to a Microsoft employee this is "harmless".
Let me know if this helps you at all, or if you still need any help.