Is it possible to set a time for the availability of the agents in studio flow?
For example:
The business hours are 8am - 6pm. If the customer call at 6:30pm then an automated message will tell the customer regarding the business hours.
Is there a such a function in studio flow to determine the time?
You will need to code this part up yourself, below are a few blog posts of interest. Basically, you will Twilio Functions and the Studio Run Function widget to achieve this.
Advanced Schedules for Twilio Studio
Using Twilio Functions to Add Custom JavaScript Code in Studio Flows
Related
I am writing a Java command like program to fetch Scrum information using Jira Rest API. I am not seeing any restful api to find a given completed sprint Committed and Delivered Story points or velocity chart information.
Can anyone help me out with what service I have to call to get it ?
I am using a raw rest call using basic authentication.
Unfortunately the answer varies for the Jira installation type
Jira Cloud
There's no direct way to get data about a sprint through the api, but I believe POST /rest/api/3/expression/eval would be your best option. From there you could find all the issues from your intended sprint with a JQL like Sprint=4, and then tally the story points. It's not perfect, but the best I'm aware of.
Jira Server/Data Center
Based on your version you may have to take the same approach as for Cloud, however some older versions of Jira have the Agile API which would probably speed things along
Using the Microsoft Graph API to create reports doesn't seem to cover many of the user scenarios we want to see, e.g. queue statistics, missed calls, calls answered/missed etc.
Has someone here experience with it and how to address those limitations if possible?
Regards
Andri
Hi #Andri Örvar Baldvinsson,This item remains on the backlog in Teams UserVoice,
Microsoft will always focus on customer’s feedback and experience, some new features would be added to the services based on customers' feedback in the future, we also recommend you give your new idea in Teams UserVoice.
I want to build an application which can initiate Teams video call to certain users.
The application will be running on a stand alone machine(like a kiosk) and upon a certain event, the application should be able to start a teams call to one more more users.
What is the best way to do this ? Following are my questions -
Does the Teams need to run under a resource account on that machine ?
Does this need the help of a teams bot? If it needs a bot, does it need to have a teams account associated with it ?
Do I need Microsoft graph to make the call ? Does graph support video call ?
Can the Microsoft Teams Rooms be used in any way to achieve this ?
I have been reading different documents which seem to offer some aspect of what I want, but not sure what is the best way here. Any help is appreciated. Thanks in advance!
We can initiate a Microsoft Teams call from an external application, We can create a call using an Graph API using an external application. When a call is created need to mention the requestedModalities where audio/video/videoBasedScreenSharing can be define for a call. please check the properties in Call resource type .
I can't seem to find anything more than the changelog, does anyone know if there's a roadmap for planned functionality?
Notably, we're looking to have our employees enroll in MFA through a custom app calling the Graph API and add their mobile number, other email, and authenticator. I found a confirmation that this would be available from here but there hasn't been any update for nearly two years.
Thanks in advance!
There is no roadmap for Microsoft Graph currently. We announce new features into preview throughout the year with two major moments at Build and Ignite conferences. You can keep up with those announcements at https://developer.microsoft.com/en-us/graph/blogs/.
We do have a Microsoft Graph UserVoice https://microsoftgraph.uservoice.com/ where you can request and see others requests. Our PMs will actually change the status of features that are in development. This will give you a subset of the things we're working on that relate to public requests.
As you mention , our Change log will be the way to track new things on the API https://learn.microsoft.com/en-us/graph/changelog.
We also have a monthly Community Call online that we announce things that is the first tuesday of every month. https://developer.microsoft.com/en-us/graph/events . Existing events are blogged about and also available here https://developer.microsoft.com/en-us/graph/gallery/?filterBy=Podcasts,Videos
How do I get the log of Twilio Studio interactions, specifically steps, I need to download it to analyze the performance of my IVR.
What I want to know is how many calls where resolve by one option of a split decision widget.
Is any way to download a CSV?
There is an API you can use to download such information. Take a look at the URL below, in particular Step.
Studio REST API Resources