How do I get my twilio Virtual landline number to show as caller id when I call my customer from my cellphone? Both my cell phone and twilio virtual landline numbers are "verified" with twilio.
Twilio developer evangelist here.
To make your Twilio number appear, you would need to generate the outbound call to the customer from Twilio. There are a couple of ways you can do this. The easiest is likely triggering a call to your phone first with the REST API then connecting you to the customer using <Dial> and setting the callerId to your Twilio number. If you wanted to do the entire thing starting from an outbound call on your phone, you could build an app that let you dial a Twilio number, then use <Gather> to take the number you want to dial, and then connect the call out to that number. And the hardest way is building yourself an application using the Twilio Voice SDK so you can open the app and dial your customer.
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I am new to Twilio and I need some help on a specific scenario. I have been trying to find a solution for this for some time, but I haven't been able to do so.
I want to use a Twilio number from one mobile (A) to call another user on mobile (B). I want to do this in a manner where the call is initiated by the Twilio number and not by (A)'s phone number.
In other words, (A) dials a Twilio number from a mobile and Twilio in turn dials (B) and connects (B) with (A).
I have configured the Twilio phone number dialed by (A) to used a Twiml bin and I have used the Dial verb to dial (B) upon receiving the call from (A).
But the Dial verb adds user (B) to the call. USer (B) does not see the call coming from the Twilio number but from User (A). This is not what I was hoping to achieve.
First of all, I hope I have been able to explain the scenario properly.
IS the scenario possible?
IS it possible for me to get Twilio to dial another user's number when it receives a call from a user? (without using the dial verb in Twiml).
IS there any solution in the API?
Let me know your thoughts. Also, please feel free to ask for any clarifications
Yes it's possible, you just need to supply a callerId parameter in your TwiML. Without one then Twilio will just use the incoming callers number as the caller ID, as you are currently experiencing.
You can use any Twilio number you have purchased or any number you have verified as the displayed caller ID. Your TwiML dial verb should look like this:
<Dial callerId="+15551231234">
<Number>+1555555555</Number>
</Dial>
I am developing contact center using twilio where my application get request from server to call contact center, so my application initiate a request to call contact center (Twilio enabled number) and contact center is twilio soft phone once the contact center accept a call my application initiate another request to call user so contact center person and user will be in conference. In my application From number is also a twilio enabled number. so my question is can I call one twilio enabled number to another twilio enabled number using java?
Twilio developer evangelist here.
I'm not 100% clear on what you're trying to achieve, but it is certainly possible to connect two Twilio numbers in a call. Those numbers will need to either dial onto a Twilio soft phone or a phone number connected to a real phone in order to connect two people.
I'd recommend taking a look at this Java click to call tutorial which should give you an idea of how to connect to one number, then generate the call to another number and give you a start in this.
Let me know if this helps at all.
This is more of a general quest ok but when using Twilio dial in a twiML to connect the caller to another number, can you disconnect Twilio after they are connected or will it just keep connected and increase the call time?
Twilio developer evangelist here.
It sounds like you are asking whether, when you direct a phone call to a TwiML app with something like this:
<Response>
<Dial><Number>OTHER_PHONE_NUMBER</Dial>
</Response>
that you want to disconnect from Twilio once the call is connected to the number?
If that's the case, then the answer is no, I'm afraid. Once a call comes into Twilio, it is being controlled and routed by the Twilio system and you will incur costs by the minute. Whilst this call continues to live you will still be able to affect it via the REST API using its call SID.
Let me know if this helps or if you have any other questions.
I have a question and I need to know if this Twilio integration is possible.
My client needs to keep the same business phone number (as it is marketed and printed in all advertisement).
She has a landline phone handset which is connected to ATT&T with the business phone number, but we have a different number for tech support.
I want to be able to integrate Twilio so that it works like this:
1.Client calls studio phone number
2. Twilio receives the call and presents a (press 1 to speak with the front desk, press 2 to speak with tech support prompt)
3. They press 1 and the studio phone handset rings and the front desk rep is able to take the call.
3a. They press 2 and they are connected to our tech support number.
Please help. If you need any more clarification, please let me know. Thank you.
Twilio evangelist here.
It sounds like the best approach here is to port the business phone number into Twilio. This would let Twilio answer the incoming phone calls and execute your IVR for the callers, which solves steps 1 and 2 in your workflow.
For step 3, if you port the business phone number to Twilio then you'll need to find some other way to make the landline phone in the business ring since it won't have a phone number any more. There are a few ways to do this:
You could get a new phone number from AT&T that rings her landline.
You could go VoIP and build a Twilio Client application hosted either in web browser or a native iPhone or Android app.
With either of these options, from when the user selects option 1 in your IVR, you would just use the <Dial> verb to have Twilio make an outbound connection (either to the new landline number or to the Client instance name) and Twilio will bridge the incoming customers call with that outbound call.
Hope that helps.
I've spent days now searching for a way to route calls from an iOS application through a voip server to mobile number or fixed landline number (or send an SMS)... Essentially like voIP-GSM
I want to essentially have a similar system set up to Skype but with out the other user having the app, just directly call someone's phone using your data/wifi rather than your limited voice minutes or numbers if SMS.
One company who I know of that has worked out how to do this is: http://callsfreecalls.com/
I don't just want app-app communication like from twilio or rebtel!!
1) Would Asterisk or PJSIP help me in any way?
2) Would there be anyway I could do this all for free?
3) Will I have to create my own VoIP network or SIP server??
4) Will I be able to accomplish all this and put it into an iOS app?
Any ideas or help would be much appreciated. Thank you
Twilio evangelist here.
With Twilio Client you can make a VoIP connection from a mobile app into Twilio, then route that to any other number (mobile or landline). You are not restricted to app-to-app only calls.
When you create a Capability Token for Twilio Client, one of the parameters you can pass it is a TwiML Application SID. That TwiML Application maps to a URL that you can use to return TwiML instructions that Twilio will execute when a user initiates an outbound call from your iOS app. In those instructions, you can use the <Dial> verb to tell Twilio to dial a regular phone number, which we will bridge to the Twilio Client connection.
Hope that helps.