I have a question and I need to know if this Twilio integration is possible.
My client needs to keep the same business phone number (as it is marketed and printed in all advertisement).
She has a landline phone handset which is connected to ATT&T with the business phone number, but we have a different number for tech support.
I want to be able to integrate Twilio so that it works like this:
1.Client calls studio phone number
2. Twilio receives the call and presents a (press 1 to speak with the front desk, press 2 to speak with tech support prompt)
3. They press 1 and the studio phone handset rings and the front desk rep is able to take the call.
3a. They press 2 and they are connected to our tech support number.
Please help. If you need any more clarification, please let me know. Thank you.
Twilio evangelist here.
It sounds like the best approach here is to port the business phone number into Twilio. This would let Twilio answer the incoming phone calls and execute your IVR for the callers, which solves steps 1 and 2 in your workflow.
For step 3, if you port the business phone number to Twilio then you'll need to find some other way to make the landline phone in the business ring since it won't have a phone number any more. There are a few ways to do this:
You could get a new phone number from AT&T that rings her landline.
You could go VoIP and build a Twilio Client application hosted either in web browser or a native iPhone or Android app.
With either of these options, from when the user selects option 1 in your IVR, you would just use the <Dial> verb to have Twilio make an outbound connection (either to the new landline number or to the Client instance name) and Twilio will bridge the incoming customers call with that outbound call.
Hope that helps.
Related
How do I get my twilio Virtual landline number to show as caller id when I call my customer from my cellphone? Both my cell phone and twilio virtual landline numbers are "verified" with twilio.
Twilio developer evangelist here.
To make your Twilio number appear, you would need to generate the outbound call to the customer from Twilio. There are a couple of ways you can do this. The easiest is likely triggering a call to your phone first with the REST API then connecting you to the customer using <Dial> and setting the callerId to your Twilio number. If you wanted to do the entire thing starting from an outbound call on your phone, you could build an app that let you dial a Twilio number, then use <Gather> to take the number you want to dial, and then connect the call out to that number. And the hardest way is building yourself an application using the Twilio Voice SDK so you can open the app and dial your customer.
I am developing contact center using twilio where my application get request from server to call contact center, so my application initiate a request to call contact center (Twilio enabled number) and contact center is twilio soft phone once the contact center accept a call my application initiate another request to call user so contact center person and user will be in conference. In my application From number is also a twilio enabled number. so my question is can I call one twilio enabled number to another twilio enabled number using java?
Twilio developer evangelist here.
I'm not 100% clear on what you're trying to achieve, but it is certainly possible to connect two Twilio numbers in a call. Those numbers will need to either dial onto a Twilio soft phone or a phone number connected to a real phone in order to connect two people.
I'd recommend taking a look at this Java click to call tutorial which should give you an idea of how to connect to one number, then generate the call to another number and give you a start in this.
Let me know if this helps at all.
I want to implement an SMS messaging system (using Twilio account) on my PHP web application using a US Number. So how can I test using a US number?
Twilio developer evangelist here.
You have a few options:
Firstly, Twilio numbers, particularly US numbers, are available internationally. So you can test this with your local number, wherever you are.
Alternatively, you could buy a US phone and test with that.
Or, with a bit more work, you could buy a second US Twilio number and build a small app for sending and receiving SMS messages with it and use that number to interact with your first Twilio number.
Let me know if this helps at all!
I am looking at making outbound telesales calls to UK.
Can I use Twilio for this
Do I need to install anything on my server or is this hosted solution.
Do I need a separate dialler
Is there a CRM built in.
Twilio evangelist here.
Yes, you can make outbound phone calls from our UK phone numbers to other UK phone numbers or from our UK phone numbers to other international numbers.
Twilio is a telephony platform, its not an out of the box solution so while you generally don't need to install anything Twilio specific on your server, its likely that you would need to actually program some kind of application that uses the Twilio platform. That application would need to be hosted on a server.
Twilio itself does not have a built in CRM, however we have a number of customers (like ringDNA) who have created integration's with popular CRM's like SalesForce and Microsoft Dynamics. If you are looking for an out of the box solution I'd start by checking out our Partner Showcase, specific the Sales Communication section.
Hope that helps.
I've spent days now searching for a way to route calls from an iOS application through a voip server to mobile number or fixed landline number (or send an SMS)... Essentially like voIP-GSM
I want to essentially have a similar system set up to Skype but with out the other user having the app, just directly call someone's phone using your data/wifi rather than your limited voice minutes or numbers if SMS.
One company who I know of that has worked out how to do this is: http://callsfreecalls.com/
I don't just want app-app communication like from twilio or rebtel!!
1) Would Asterisk or PJSIP help me in any way?
2) Would there be anyway I could do this all for free?
3) Will I have to create my own VoIP network or SIP server??
4) Will I be able to accomplish all this and put it into an iOS app?
Any ideas or help would be much appreciated. Thank you
Twilio evangelist here.
With Twilio Client you can make a VoIP connection from a mobile app into Twilio, then route that to any other number (mobile or landline). You are not restricted to app-to-app only calls.
When you create a Capability Token for Twilio Client, one of the parameters you can pass it is a TwiML Application SID. That TwiML Application maps to a URL that you can use to return TwiML instructions that Twilio will execute when a user initiates an outbound call from your iOS app. In those instructions, you can use the <Dial> verb to tell Twilio to dial a regular phone number, which we will bridge to the Twilio Client connection.
Hope that helps.